What is redCALL?
redCALL is a new Add-On Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.
Is redCALL a permanent Add-On VAS offered by redONE?
Yes, effective from 1 July 2017.
Where can I subscribe to redCALL?
For new customers, you can subscribe to redCALL when you sign up for a new redONE line at any redONE Branch and Partner Shops near you.
For existing customers, you can subscribe via two (2) ways: Sending <ON redCALL> to 23388 or Calling 1909
Who can subscribe to redCALL?
redCALL is available exclusively for all new and existing Amazing48, Device Bundle 48 and Huawei Device Bundle 48 customers.
How do I unsubscribe to redCALL?
You can call our Customer Care at 1909 to unsubscribe.
Will I be charged for the SMS I sent to 23388?
Yes. The standard RM0.16 per SMS will be charged to your bill.
I have terminated my subscription to redCALL. Can I subscribe to redCALL again?
Yes, you can. RM10.60 per month will be charged to your bill for every successful subscription to redCALL.
Is there any registration fee required if I subscribe to redCALL?
No, there is no registration fee required.
Will I be tied to a contract if I subscribe to redCALL?
No, there is no contract for redCALL. You can choose to terminate redCALL anytime you want. However, the subscription fee will not be pro-rated and a full month subscription fee will be charged to your bill.
I am an Amazing48 plan customer. How do I subscribe to redCALL ?
You can subscribe via two (2) ways: Sending <ON redCALL> to 23388 or Calling 1909.
I sent ON redCALL to 23388. How do I know that my subscription has been activated?
You will receive a SMS notification to inform you that your subscription is successful within 5 minutes.
I am a RP8 customer. Can I subscribe to redCALL?
No. redCALL is exclusively for Amazing48, Device Bundle48 and Huawei Device Bundle48 customers only.
I was on the Amazing48 plan when I subscribed to the new redCALL on 21 June 2017. However, I requested to change my current Amazing48 plan to Amazing28 plan on 28 June 2017. Will my redCALL subscription continue?
No. If you change your plan to Amazing28, the redCALL subscription will be automatically terminated on 1 July 2017 because redCALL is exclusively for Amazing48, Device Bundle48 and Huawei Device Bundle48 customers only. A full month subscription fee for redCALL will be billed for the month you requested for the change plan.
Is there a Fair Usage Policy for the unlimited voice calls?
Yes, Fair Usage Policy of 100 hours per month is applicable.
What happens when I exceed the Fair Usage Policy for unlimited calls?
You can continue to call other network numbers at RM0.16 per minute for the remaining days of the calendar month.
The new redCALL Add-On Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysia network only. Video calls and voice calls to special numbers are excluded.
Unlimited voice calls include calls to:
All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators
All domestic calls to national fixed line numbers
Calls excluded from the unlimited voice calls include:
Calls to 1300 / 1700 / 1600 / 1MOCC numbers
Calls to special and premium numbers
Customers can subscribe and terminate redCALL any time.
In the event the customer terminates redCALL, the customer will be charged a full one (1) month subscription fee for the particular month even though the customer terminates redCALL at the beginning or middle of the month. Customers are advised to terminate redCALL before the start of the next bill cycle.
If the customer adds the redCALL subscription in the middle of the month, any previous usage will be charged normal rate and is not calculated under the unlimited calls. Only the usage after the successful subscription will be calculated under the unlimited calls quota.
In the event the customer changes their rate plan from Amazing48/Device Bundle48/Huawei Device Bundle48 to another plan, the subscription to redCALL will be automatically terminated. Customers will be charged one (1) full month subscription fee in the bill.
The unlimited calls to all networks shall NOT be:
Resold, rented or utilised in any other way except as an individual making calls to other network users in Malaysia
Used for rerouting calls (connection with a device/software/application)
Used to set up switch devices which could keep a line open potentially for hours
Used for multiple simultaneous calling and conference calling
Used for call centre and telemarketing
Used for continuous calling for extended period of time, auto-dialing and machine-to-machine communication
The subscription fee for redCALL is not pro-rated and will be auto renewed on the 1st of every month unless redCALL has been terminated.
Unlimited voice calls to all networks is subject to our Fair Use Policy, which may be implemented if you exceed 100 hours a month. The complete Fair Use Policy can be found here.
Upon 100% utilisation of the maximum 100 hours, subsequent usage will be charged Pay-Per-Use (PPU) rate at RM0.16 per minute.