Get your FREE #ONEkampus pack at
selected campuses nationwide!



Snap a picture with the #ONEkampus Prepaid Starter Pack mock up



Upload the picture on Facebook, tag @redONEMobile & hashtag #ONEkampus, #redONE & #ONEkampusX <University> (Eg:#ONEkampusXuitm)



Show your uploaded picture to a redONE sales representative at the booth and get your FREE #ONEkampus pack.

How to get 10.5GB data every month?


FREE STARTER PACK
(worth RM10)
PRELOADED
CREDIT
4g lte
DATA
BASIC INTERNET
FREE CALL AMONG
redONE PREPAID
RELOAD
RELOAD
 
4G LTE
DATA
TOTAL
CREDIT
BALANCE
4g lte
CREDIT
BASIC
INTERNET
FREE CALL AMONG
redONE PREPAID

Dial *108# to purchase Data Top Up.
Dial *124# to check balance.

Check out our New Data Top Up rates and
FREE 4G LTE data with every Reload here

  • How much is the #ONEKampus prepaid starter pack?
    The #ONEkampus prepaid starter pack is FREE for all IPTA & IPTS student nationwide.
  • What will you have in the #ONEkampus prepaid starter pack?
    Each FREE #ONEkampus prepaid starter pack comes with preloaded credit of RM6 (valid 30 days), FREE 500MB 4G LTE & FREE 1GB Basic Internet (valid for 30 days) upon SIM activation. (Details please refer to redONE Prepaid Enhancement)
  • When is the redONE #ONEkampus prepaid starter pack available?
    The #ONEkampus prepaid starter pack is available from 4 September 2017 to 31 December 2017.
  • Where can I get a #ONEkampus prepaid starter pack?
    You can only register & redeem at selected redONE touch point in the Universities.
  • What is the maximum number of starter packs that I can register?
    Only one (1) #ONEkampus prepaid starter pack can be registered per student.
  • How do I register & redeem a #ONEkampus prepaid starter pack ?
    Please refer to slide #7
  • What do customer get when they perform an instant reload of RM30 and above?
    On top of the prevailing FREE 4G LTE data with every reload (please refer to http://www.redone.com.my/redONEprepaid/), the customer will also receive a ONE TIME RM10 airtime bonus.
  • Will I get the RM10 airtime bonus after I reload RM30 the day after the redemption of the #ONEkampus prepaid starter pack?
    No. You must reload instantly after you register in order to enjoy the FREE RM10 airtime bonus.
  • Are the existing redONE Prepaid, Power Bank Bundle 70 & redWIRA Packs eligible for the RM10 reload airtime bonus?
    No. Only #ONEkampus subscribers get to enjoy this one-time offer.
  • If my #ONEkampus prepaid sim pack is inactivate, can I register & redeem a new #ONEkampus prepaid starter pack?
    No. You are only eligible to register one time.
  • If customer reloads and purchases Data Top Up, which data will be utilised first?
    Please refer to the table below for data utilisation priority:
    Utitlisation Data Usage
    1st FREE 500MB Activation Bonus Data
    2nd FREE High Speed Data (Reload Bonus)
    3rd Purchased Data Top Up
    4th FREE 1GB Basic Internet

  • My line is suspended. Can I continue to use my FREE 500MB data?
    If your SIM is active, you can continue to use your FREE 500MB and any data top up balance quota until the end of the validity period.
  • My line is suspended. Can I continue to make outgoing calls?
    If your SIM is active, you can only make redONE Prepaid to redONE Prepaid calls.

SIM Card Lifecycle

  • Upon the first call, the status of the SIM card will be updated to an 'Active' status that will last for a 30-day period. An 'Active' status means that the Subscriber is allowed to make outgoing and incoming calls or SMS or access to the Internet.
  • Your reload amount will give you 30 active-days to make calls, SMS, and access to the Internet.
  • If during the Active state, but before the end of the Active validity period, you have utilised all the available credit balance, your line will be suspended. You can only make outgoing redONE Prepaid to redONE Prepaid calls, utilise the FREE 500MB data, Data Top Up balance and receive incoming calls and SMS.
  • If there is no 'reload' activity performed after the 'Active Period', your line will be barred. You can only receive incoming calls and SMS. All unutilised credit balance, FREE 500MB data and Data Top Up balance will be suspended from usage.
  • The number of Credit Grace Period given to the Subscriber to receive incoming calls and SMS is 50 days upon expiry of Active state validity period. No outgoing transactions or data usage are allowed unless a 'reload' is performed.
  • Upon reaching 50 days Credit Grace Period, you have 10 days to reload to reinstate the line (Caller ID) and any remaining credit balance remaining in the SIM card. Failure to reload within the 10 days will result in line termination.

Activation Bonus

  • Upon the first call activation of a SIM card, a subscriber will receive FREE 500MB data as activation bonus. The FREE 500MB activation will be credited after the customer receives the activation welcome SMS.
  • Free 500MB data will expire on the last day of the activation month.

Free 500MB Data

  • The FREE 500MB data will be renewed on the 1st of every month as long as the SIM is in 'Active' status. If the SIM is not in 'Active' status on the 1st of the calendar month, the free 500MB data will not be renewed until the customer reload within the same month.
  • The FREE 500MB data will be given only once (1) per month regardless of the amount of times the customer reloaded in a month.
  • The FREE 500MB data will follow the calendar month. Any unused data at the end of the calendar month will be forfeited.
  • The Subscriber must maintain the redONE Prepaid SIM in 'Active' status in order to utilise the FREE 500MB data.
  • The FREE 500MB data will be utilised first before the purchased Data Top Up is utilised.
  • The FREE 500MB data given is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other Subscriber's prepaid account.
  • The FREE 500MB data can only be utilised within Malaysia only. If you are overseas, roaming charges will be imposed based on the Internet roaming rates set by the respective redONE roaming partner operators.
  • Upon 100% usage of the FREE 500MB Data, your quota will be deducted from any active Data Top Up quota. If there are no active Data Top Up quota available, subsequent data usage will be charged at Pay-Per-Use rate at 1 sen per 200KB.

Unlimited redONE Prepaid to redONE Prepaid Voice Calls

  • The ‘unlimited redONE Prepaid to redONE Prepaid calls’ are granted as part of normal everyday mobile voice usage for individual consumers users. This service shall not be re-sold, rented or utilised in any other way except as an individual making calls to other redONE Prepaid users in the course of a normal day’s activities and in line with average on-net call frequency and minutes per month.
  • Customers who are found to be abusing the service, with call volumes exceeding 100 hours (6,000 minutes) a month, may have their rights to free calls suspended, or subsequent calls beyond 100 hours will be charged to the customer at the prevailing domestic off-net call rates.
  • redONE reserves the right to implement and enforce this policy, and modify or amend this 100 hour threshold if average on-net call volumes across the entire redONE Prepaid customer base increases, or decreases, over time.
  • The Subscriber must maintain their accounts to be in an "Active" status throughout the duration of the services in order to continue enjoying the unlimited calls.
  • The unlimited calls can only be utilised within Malaysia only. Calls made while roaming are subject to roaming charges when used overseas.

Data Usage Policy

  • After the FREE 500MB free data has been utilised, the subsequent data usage will be charged Pay-Per-Use rate at 1 sen per 200KB.
  • Data can only be utilised within Malaysia only. If you are overseas, roaming will be imposed based on the Internet roaming rates set by the respective redONE roaming partner operators.
  • redONE does not guarantee or warrant the availability of the data usage and the Subscriber(s) acknowledges and agrees that the data usage is provided on an "as is" basis.
  • To experience 4G LTE speed, you must use a 4G compatible device and the data service is used in an area with 4G network.
  • Software and applications which are used by you to send and/or receive, for uploading and/or downloading of files can contain very large amounts of data (e.g. Peer-to-Peer traffic like Bit Torrent or other similar file sharing applications). These software and applications demand a significantly huge amount of bandwidth which will negatively impact the speed and also cause network congestion. As a result thereof, a vast majority of customers will be affected from degradation of the quality of Service, and as such is deemed as excessive usage. Excessive usage can also be caused by spamming, virus activities, spy wares and/or other malwares which may reside in Customers’ Devices. These activities may be known or unknown to you and normally operates in the background of the Devices’ operations. Therefore, you must take all precautions and rightful actions to ensure that the above activities are controlled and minimized at all times. redONE reserves the right to implement and enforce the said Policy at its sole discretion upon occurrence of such activities.
  • The data volume calculation shall take into consideration of ALL activities carried out by you including those knowing or unknowingly done under the Service.
  • The responsibilities and onus of proving shall be on you to ensure that the Devices are free from all viruses, spybots and malwares when using the Service. redONE reserves the right to release any information if it is required to do so by any law, regulatory body or court of law.
  • You will not be able to use the data service if your account is in Grace Period. For clarity, “Grace Period” shall mean fifty (50) days from the expiry of the validity period of your account. You may only continue to use the Internet Service once you perform a reload during the Grace Period.

Data Top Up

  • Data Top Up is a one-time data purchase. You can only purchase ONE weekly or monthly Data Top Up at any point of time.
  • The Data Top Up is not an auto renewable data quota.
  • The Data Top Up is not stackable. You can purchase the Data Top Up again after the previously purchased Data Top Up quota have been fully utilised or the validity has expired.
  • You may use this quota for all browsing purposes, all day, on all redONE networks including 2G/3G/4G LTE.
  • The Data Top Up offered by redONE as of 18 November 2016 are set out below:
    Data Top Up Quota Price Validity
    Weekly 500MB RM10 10 days
    Monthly 1GB RM20 30 days
  • You may purchase the Data Top Up by dialling *118# and following the instructions therein.
  • Upon successful subscription, you will receive a confirmation SMS.
  • Upon 100% usage of the Data Top Up quota, your subsequent data usage will be charged Pay-Per-Use rate at 1 sen per 200KB.

International Direct Dial (IDD) and International Roaming

  • IDD and International Roaming services are available to, and in, most countries.
  • To make IDD calls, there must be credit balance in the SIM.
  • IDD rates are applicable for calls originating from redONE Prepaid subscribers within Malaysia.
  • To experience 4G LTE speed, you must use a 4G compatible device and the data service is used in an area with 4G network.
  • To make calls and utilise data while roaming, there must be credit balance in the SIM.
  • Calls or data usage while roaming is subject to roaming charges when used overseas.
  • The charges will be based on redONE’s prevailing rates and the roaming country’s rates. For the avoidance of doubt, all mobile data bundles or allowances can only be used domestically within redONE’s network. Please refer to www.redone.com.my/redONEprepaid for our IDD and all roaming rates.

Credit Transfer

  • Credit Transfer is available after 30 days from the Activation Date.
  • Credit Transfer of RM1 and RM2 comes with 1 day validity. Any amount from RM3 onwards comes with 3 days validity. The recipient's new validity period is subject to their existing credit validity, the greater duration will take place.
  • Customers must be in Malaysia when requesting or making a transfer.
  • For Schedule Credit Transfer, if the customer chooses the Weekly or Monthly schedule, the credit transfer will automatically be triggered every week or every month respectively starting from the date it was scheduled.
  • After every successful transfer, RM0.50 service charge applies.
  • No registration fee is required. Request for change of password, password retrieval and HELP message via SMS will be charged RM0.15.
  • Customers within the 50-day Grace Period and/or without Credit Balance can still receive Credit Request.

Migration of existing redONE Postpaid Plan to redONE Prepaid Plan

  • All existing redONE Postpaid customers of any plan are not allowed to migrate to the new redONE Prepaid plan.

Sensitive Personal Data

  • redONE does not process any Sensitive Personal Data in its ordinary course of business.
  • If the need arises, redONE will obtain explicit consent from the customer before or when it processes Sensitive Personal Data.
  • redONE may process Personal Data without the customer’s consent only in limited circumstances as permitted by law.

redONE reserves the right at its absolute discretion to vary, delete or add to any of these terms and conditions of this redONE Prepaid, including but not limited to any feature for this redONE Prepaid from time to time without prior notice as it deems fit. Continued use of this subscription and/or service following any changes to these terms and conditions constitutes an acceptance to those changes (if any). Subscribers are advised to visit redONE Prepaid website at www.redone.com.my/redONEprepaid periodically to review the terms and conditions.