What is redONE 1App?

  1. redONE 1App is a mobile application that allows all redONE Postpaid subscribers to access and manage their account anywhere and anytime.
  2. Currently, the redONE 1App mobile application is ONLY supported on Android platform. The next update of the app will be offered to Prepaid subscribers and iOS platform users.
  3. redONE Postpaid subscribers can login to redONE 1App using their existing web Selfcare’s login and password details. For new registration via redONE 1App, subscribers are able to use the same login and password details to log into the web Selfcare page.
 
 

What can you do with redONE 1App?

  • View your current balance
  • View your bill information
  • Check your data usage and balance
  • Purchase data top up
  • Request for temporary increase in credit limit
  • Check your payment history
  • redONE Promotions
  • redONE Rewards
  • Enquiry
  • Locate our agents
 
 

Download and Install

Step 1: Launch Google Play Store from your mobile device

Step 2: Search for “redONE 1App”

Step 3: Click on redONE 1App & then click “INSTALL”

Important Note:

  • The mobile app is only applicable for Android platforms via the Google Play Store. App compatibility on iOS platforms will be available in the next app update.
  • Download & installation of the app will consume data and will incur additional charges if you are not subscribed to any mobile internet plan.
  • What is redONE 1App?
    redONE 1App is an application that allows all redONE Postpaid subscribers to access and manage their account anywhere and anytime.
  • What are the redONE 1App features?
    redONE Postpaid subscribers are able to view their data and voice balance, bill information, perform certain data purchases, manage their redONE Postpaid account and receive updates on the latest rewards via this app.
  • I have a Selfcare account via the redONE online portal. Can I use the same login information to use the app?
    Yes, you can. The login information can be used for both the redONE online portal and redONE 1App.
  • What should I do if I have forgotten my password?
    You can request for a password reset at https://login.redone.com.my/selfcare/ or directly from 1App.
  • Do I need tp purchase the redONE 1App from the Google Play Store?
    No, the redONE 1App is free of charge.
  • Are there any data charges for downloading the redONE 1App?
    Yes, prevailing data charges will be applied as per your data plan.
  • Are there any data charges for using the redONE 1App?
    There will be minimal charges based on the data used inside the redONE 1App. To avoid being charged for data used inside the redONE 1App, please connect to an available Wi-Fi connection.
  • Which operating platforms can this application be used on?
    The redONE 1App can only be used on the Android platform. Usage on the iOS platform will be available in the future update.
  • What should I do if the application does not work on my device?
    Please contact our Customer Care at 1909 from your redONE mobile number for help.
  • Will I be forever logged in?
    For security reason, the redONE 1App will auto logout each time you leave the app. You will need to relogin each time you want to access the app.
  • Why can't I see/manage all my Supplementary line(s) in redONE 1App?
    It will only be available in the future updates.

The redONE App Service (“hereinafter referred to as “redONE 1App”) is brought to you by redONE Network Sdn Bhd (Company No: 619094-D) (hereinafter referred to as “redONE”) and provided to you subject to the Terms and Conditions set out herein. These Terms and Conditions for redONE 1App are between redONE and you. Your use of redONE 1App, redONE Selfcare and/or redONE website shall constitute your binding acceptance of all of the Terms and Conditions of this Agreement.


Introduction

redONE 1App is a self-serve application whereby it allows you to access your redONE general account information such as pay bills, purchase mobile Internet quota upgrades, track your usage, manage your account information, and more, through your mobile device & is provided subject to redONE’s Terms &Conditions. Each of these features may be changed by redONE from time to time and as updated in the redONE 1App. Please refer to here for the latest version of redONE’s Terms and Conditions.


Use and Disclosure of Information

By accessing the redONE 1App, you agree to be bound by these Terms & Conditions as mentioned above. To enable us to provide the redONE 1App to you, we will need to process and use your personal information/data. You expressly authorize and consent that redONE may process and use your personal information data for purposes necessary and related to redONE provision of redONE 1App services to you. Further details of redONE use and processing of your personal information data is in accordance with redONE Privacy Statement at here, which shall form an integral part of these redONE 1App’s Terms and Conditions. You shall update redONE as and when your personal information data provided earlier to redONE becomes incorrect or out of date, through the redONE Privacy Centre as set out in redONE Privacy Statement. “Personal information/data” includes your information collected from you which is required for purposes of applying and registering for and provision of the redONE 1App to you, including but not limited to, any sensitive personal data and expression of opinion(s) about you.


Your Responsibilities

When you evaluate the devices that are to be used in redONE 1App, you should make sure that you understand the features and capabilities of the devices. Not all devices support the same configuration options, and some devices may not support all features or versions of redONE 1App. Please check the compatibility of your device prior to using redONE 1App.

Certain features of redONE 1App may require the input of your email address/online ID,and password registered in redONE Selfcare application. You are entirely responsible for maintaining the confidentiality of your applicable account information, including your password, email address/online ID, and for any and all activity that occurs under your account and/or for all the activities related to redONE 1App. redONE will not be liable for any damage, loss or leakage of the data or information resulting from unauthorized use of redONE 1App or due to circumstances beyond redONE’s control.


Confirmation

You represent and agree that all information you provide to redONE in connection with theSelfcare registration to access the redONE 1App (“Registration Data”) will be true, accurate, complete and current information and that you shall maintain and update the Registration Data as needed throughout the period of your use of redONE 1App to keep it accurate and current.


Suspension and Termination

Failure to provide accurate, current and complete Registration Data may result in the suspension and/or termination of your access to redONE1App without prior notice or liability, including without limitation.


Your Use of the Service.

Certain features of redONE 1App may require access to location services such as the cellular network & data connection in order to determine an approximate location of your mobile device. You may exercise choices in respect of the features of redONE 1App as contained in the settings of redONE 1App. Kindly refer to those features on your mobile application. Any data retrieval or re-direction to other websites from redONE 1App will incur mobile data charges. If you use redONE 1App overseas, additional roaming & mobile data charges will apply. For more information on international roaming & charges, please go here.

You expressly understand & agree that your use of the redONE 1App is at your own risk & that redONE 1App is provided on an “AS IS” & “AS AVAILABLE” basis & we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to fitness for a particular purpose & non-infringement and/or that the redONE 1App will be free from loss, corruption, attack, viruses, interference, hacking or other security intrusion or that redONE 1App will be affected by unforeseen circumstances or circumstances beyond redONE’s control.

redONE and its related and affiliated corporations shall not be liable to you or your agents for any loss or injury or any direct, indirect, special, exemplary, consequential damages, or any damages whatsoever, whether in contract, negligence or in tort, you and/or any third party may suffer as a result of instructions or transactions transmitted via redONE 1App after successful authentication whether or not such usage was authorised by you and/or arising out of or in connection with the redONE App and/or your or any other party’s access and/or use of redONE 1App.


Indemnity

You agree to defend, indemnify and hold redONE and it’s related and affiliated corporations harmless from and against all claims or demands, losses and/or damages relating to or arising out of:

  1. your and/or third party (whether or not authorised by you) usage of redONE 1App;
  2. any violation by you of redONE 1App’s Terms and Conditions; or
  3. your violation of any rights of another through your usage of redONE 1App.

Changes to These Terms and Conditions

redONE reserves the right, at its sole discretion, to change, modify, add or remove in whole or part of this Terms and Conditions, redONE Selfcare and redONE websites, at any time. You are responsible for regularly reviewing the current and latest version of the Terms and Conditions for redONE 1App, redONE Selfcare and redONE websites to acquire notice of any such changes. Your continued access into and usage of the redONE 1App shall be construed as you having accepted all such changes. You acknowledge that you have read and understood the Terms and Conditions, accept these Terms and Conditions, and agree to be bound by them. If you do not agree with (or cannot comply with) the Terms and Conditions, then you may not use the redONE Service or consume any of its Content. All matters & disputes will be subjected to our final decision.


Feedback and Information

Any feedback you provide at this site shall be deemed to be non-confidential. redONE shall be free to use such information on an unrestricted basis.