Introducing The NEW Prepaid In Town

With Just RM10 you get

500MB Dataupon activation *
Unlimited Free Calls Among redONE Prepaid *
30 days validity *
 

* Terms & conditions apply.

  

Plan Details

Plan Details Prepaid
Voice Calls (Per Minute) To redONE Prepaid FREE
To redONE Postpaid & Celcom RM0.16
To Other Network RM0.16
SMS (Per SMS) To redONE / Celcom RM0.05
To Other Network RM0.10
MMS (Per MMS) To redONE / Celcom RM0.20
To Other Network RM0.20
  

Locate Us

Interested but not sure where to get one? No worries, you can locate us easily by clicking the button below

Locate Us Now!

  

Reload At Ease!

Select the value you wish to purchase

RM10
RM20
RM30
RM50

All reload value comes with 30 days validity!

No more credit? No worries! Our reload are available at the following places like:

Click here for more redONE Prepaid Reload Channels.

  

Need More Data? Easy!

Just dial *108# to purchase Data Top Up and you can continue surfing at high speed!

RM10 500MB for 10 days validity
RM20 1GB for 30 days validity
*Data (Pay-Per-Use) RM0.01 per 200KB
  

Check Credit and Data Balance

Dial *124#
  

Credit Transfer

Type RM<amount> and send to 1<recipient’s redONE prepaid number> via SMS

For example: To transfer RM5 credit to 0115500000

Sender
send RM5 to 10115500000
Recipient
– Credit transfer is not available within the first 30 days. 30 days is calculated from the date of the first call made.
– A RM0.50 will be charged per transaction.

Locate Us Now

Look for your nearest redONE agent to purchase redONE Prepaid:

Map Locations

Premier Shop
  • SYARIKAT PRO TEKNOLOGI
  • FSM NETWORK SDN BHD
  • EMEF TRADING AND SERVICES
  • L&L TELECOMMUNICATION SDN BHD
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  • MAX TRIPLE ENTERPRISE
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  • DORA E BAO TRADING
  • DOUBLE ONE
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  • MM PREMIER SHOP (KIM CHOO KUANG ENTERPRISE)
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Prepaid Neighbourhood Centre
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  • SIX SIX SIX MULTI TRADE
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  • DR PHONE SHOP KUDAT
  • TELE CONNECTIONS
  • SOS MOBILE
  • TAP CALL PHONE SHOP SDN BHD
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  • JL MOBILE ACCESSORIES
  • DOUBLE A ONE STOP STATION SDN BHD
  • PUSAT GAMBAR SD
  • BANSOON COMMUNICATIONS SDN BHD
  • H.F CELLULAR
  • WAH YIH TRADING CO
  • MLS CONNECTION SDN BHD
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  • DANIEL.COM
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  • DYNAMIC ENTERPRISE
  • MMC ACCESSORIES
  • EVER COMMUNICATION
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  • THE MOBILE PHONE STORE TRADING
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  • GORGEOUS ENTERPRISE
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  • G & R PHONE ACCESSORIES
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  • SM MAJUJAYA RESOURCES
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  • OXIMATE SDN BHD
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  • YY PHOTO STUDIO & TELESHOP
  • WHATZ MOBILE
  • TN. COM SERVICE CENTRE
  • TRIPLE TRADING
  • R&D CORNER
  • LEGEND MOBILE
  • YING CONCEPT MOBILE PHONE SHOP
  • A.N.N MOBILE DOT COM
  • UNIVERSAL TRADING
  • JAES ACCESSORY SHOP
  • SKYLINE AIR-CON SALE & SERVICE
  • TOUCH LINK TECHNOLOGY
  • WTC MOBILE NETWORK
  • KENNYLY TELESHOP @ACCESSORIES
  • SELAMAT TRADING
  • PETAGAS COMMUNICATION SALE & SERVICE CENTRE
  • KEDAI V.PLAS
  • V POWER MOBILE
  • STOP N BUY.COM
  • WI CONNECT MOBILE AND STATIONARY
  • C S E ENTERPRISE
  • SWALLOW OA SUPPLIES & SERVICES
  • TNT TELECOMMUNICATIONS
  • SIN LONG FASHION TRADING
  • PARADISE MOBILE
  • TCL TRADING
  • TELEMART TRADING
  • TURBO TELECOMMUNICATION COMPANY
  • NIKE TRADING
  • T.P.FLY COMPANY
  • SONIC COMMUNICATION AND ELECTRICAL
Hide
  

Top 11 Countries IDD Rates

No. Destination Country Code Voice SMS MMS Video
Fixed (RM/min) Mobile (RM/min) (RM/SMS) (RM/MMS) (RM/min)
1 China 86 RM0.20 RM0.20 RM0.50 RM2.00 RM2.00/min
2 Hong Kong 852 RM0.20 RM0.20 RM0.50 RM2.00 RM2.00/min
3 Singapore 65 RM0.20 RM0.20 RM0.50 RM2.00 RM2.00/min
4 South Korea 82 RM0.20 RM0.20 RM0.50 RM2.00 RM2.00/min
5 Taiwan 886 RM0.45 RM0.45 RM0.50 RM2.00 RM2.00/min
6 Thailand 66 RM0.20 RM0.20 RM0.50 RM2.00 RM2.00/min
7 Indonesia 62 RM0.40 RM0.40 RM0.50 RM2.00 RM2.00/min
8 Australia 61 RM0.45 RM0.45 RM0.50 RM2.00 RM2.00/min
9 New Zealand 64 RM0.45 RM0.45 RM0.50 RM2.00 RM2.00/min
10 India 91 RM0.45 RM0.45 RM0.50 RM2.00 RM2.00/min
11 Japan 81 RM0.20 RM0.65 RM0.50 RM2.00 RM4.00/min

For rate to other countries, log on to http://www.redone.com.my/plans/idd/

FAQ - redONE Prepaid
When redONE Prepaid available?
redONE Prepaid is available effective from 21 November 2016.
Where can I purchase the redONE Prepaid?
You can purchase at any redONE branches, Premier Shops and redONE Prepaid partners.
Who can purchase the starter pack?
Any individuals aged 12 and above can purchase the starter pack.
What is the maximum number of starter packs that I can purchase?
You can purchase and register up to a maximum of 10 SIM cards.
Will I get the 500MB free data every month?
Yes, you will receive the free 500MB on the 1st of every month as long as your line is active.
I am an existing redONE Postpaid RP8 customer. Can I change my plan to the new redONE Prepaid?
No. Change plan from a redONE Postpaid plan to redONE Prepaid is not available until further notice.
I used up my free 500MB data quota. Will I be charged for subsequent data usage?
You will be charged Pay-Per-Use rate at 1 sen per 200kb. You can purchase the one-off Data Top Up by dialing *108#.
What happens after I finish using the 1GB Monthly Data Top Up?
You will receive a SMS notification to inform you that you have used up your 1GB Monthly data. Your subsequent data usage will be charged Pay-Per-Use rate at 1 sen per 200kb. You can purchase the one-off Data Top Up by dialing *108#.
What can I do via *108#?
You can purchase Data Top Up. E.g. Dial *108#, then select Data Top Up.
I purchased the Monthly 1GB Data Top Up. Can I use it when I am overseas?
No. When you are overseas, your data usage will be charged based on the respective country roaming rates. Please refer to here for the list of roaming rates.
I activated my SIM on 1st November 2016 and purchased a Weekly Data Top Up. Which data quota will be utilized first?
The FREE 500MB data quota will be utilized first. Once the FREE 500MB data is used up, your subsequent data usage will be deducted from the Weekly Data Top Up quota.
I activated my SIM on 15th November 2016. When will the FREE 500MB data end?
Your FREE 500MB data is valid until 30 November 2016 . The FREE 500MB will be renewed on 1st December 2016 if your SIM status is active.
My line is suspended. Can I continue to use my FREE 500MB data?
If your SIM is active, you can continue to use your free 500MB and any data top up balance quota until the end of the validity period.
My line is suspended. Can I continue to make outgoing calls?
If your SIM is active, you can only make redONE Prepaid to redONE Prepaid calls.
Terms and Conditions

SIM Card Lifecycle

  1. Upon the first call, the status of the SIM card will be updated to an ‘Active’ status that will last for a 30-days period. An ‘Active’ status means that the Subscriber is allowed to make outgoing and incoming calls or SMS or access the Internet.
  2. Your reload amount will give you 30 active-days to make calls, SMS, and access to the Internet.
  3. If during the Active state, but before the end of the Active validity period, you have utilised all the available credit balance, your line will be suspended. You can only make outgoing redONE Prepaid to redONE Prepaid calls, utilize the FREE 500MB data, Data Top Up balance and, receive incoming calls and SMS.
  4. If there is no ‘reload’ activity performed after the ‘Active Period’, your line will be barred. You can only receive incoming calls and SMS. All unutilized credit balance, FREE 500MB data & Data Top Up balance will be suspended from usage.
  5. The number of Credit Grace Period given to the Subscriber to receive incoming calls and SMS is 50 days upon expiry of Active state validity period. No outgoing transactions or data usage are allowed unless a ‘reload’ is performed.
  6. Upon reaching 50 days Credit Grace Period, you have 10 days to reload to reinstate the line (Caller ID) and any remaining credit balance remaining in the SIM card. Failure to reload within the 10 days will result in line termination.

 

Activation Bonus

  1. Upon the first call activation of a SIM card, a subscriber will receive FREE 500MB data as activation bonus. The FREE 500MB activation will be given after the customer receives the activation welcome SMS.
  2. Free 500MB data will expire on the last day of the activation month.

 

Free 500MB Data

  1. The FREE 500MB data will be renewed on the 1st of every month as long as the SIM is in ‘Active’ status. If the SIM is not in ‘Active’ status on the 1st of the calendar month, the free 500MB data will not be renewed until the customer reload within the same month.
  2. The FREE 500MB data will be given only once per month regardless of the amount of times the customer reloaded in a month.
  3. The FREE 500MB data will follow the calendar month. Any unused data at the end of the calendar month will be forfeited.
  4. The Subscriber must maintain the redONE Prepaid SIM in ‘Active’ status in order to utilise the FREE 500MB data.
  5. The FREE 500MB data will be utilised first before the purchased Data Top Up is utilised.
  6. The FREE 500MB data given is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other Subscriber’s prepaid account.
  7. The FREE 500MB data can only be utilised within Malaysia only. If you are overseas, roaming charges will be imposed based on the Internet roaming rates set by the respective redONE roaming partner operators.
  8. Upon 100% usage of the free 500MB Data, your quota will be deducted drawn from any active Data Top Up quota. If there are no active Data Top Up quota available, subsequent data usage will be charged at Pay-Per-Use rate at 1 sen per 200KB.

 

Unlimited redONE Prepaid to redONE Prepaid Voice Calls

  1. The ‘unlimited redONE Prepaid to redONE Prepaid calls’ are granted as part of normal everyday mobile voice usage for individual consumer user. This service shall not be re-sold, rented or utilised in any other way except as an individual making calls to other redONE Prepaid users in the course of a normal day’s activities and in line with average on-net call frequency and minutes per month.
  2. Customers who are found to be abusing the service, with call volumes exceeding 100 hours (6,000 minutes) a month, may have their rights to free calls suspended, or subsequent calls beyond 100 hours will be charged to the customer at the prevailing domestic off-net call rates.
  3. redONE reserves the right to implement and enforce this policy, and modify or amend this 100 hour threshold if average on-net call volumes across the entire redONE Prepaid customer base increases, or decreases, over time.
  4. The Subscriber must maintain their accounts to be in an “Active” status throughout the duration of the services in order to continue enjoying the unlimited calls.
  5. The unlimited calls can only be utilised within Malaysia only. Calls made while roaming are subject to roaming charges when used overseas. 

 

Data Usage Policy

  1. After the FREE 500MB data has been utilized, the subsequent data usage will be charged Pay-Per-Use rate at 1 sen per 200KB.

  2. Data can only be utilised within Malaysia only. If you are overseas, roaming charges will be imposed based on the Internet roaming rates set by the respective redONE roaming partner operators.

  3. redONE does not guarantee or warrant the availability of the data usage and the Subscriber(s) acknowledges and agrees that the data usage is provided on an “as is” basis.

  4. To experience 4G LTE speed, you must use a 4G compatible device and the data service is used in an area with 4G network.

  5. Software and applications which are used by you to send and/or receive, for uploading and/or downloading of files can contain very large amounts of data (e.g. Peer-to-Peer traffic like Bit Torrent or other similar file sharing applications). These software and applications demand a significantly huge amount of bandwidth which will negatively impact the speed and also cause network congestion. As a result thereof, a vast majority of customers will be affected from degradation of the quality of Service, and as such is deemed as excessive usage. Excessive usage can also be caused by spamming, virus activities, spy wares and/or other malwares which may reside in Customers’ Devices. These activities may be known or unknown to you and normally operates in the background of the Devices’ operations. Therefore, you must take all precautions and rightful actions to ensure that the above activities are controlled and minimised at all times. redONE reserves the right to implement and enforce the said Policy at its sole discretion upon occurrence of such activities.

  6. The data volume calculation shall take into consideration of ALL activities carried out by you including those knowing or unknowingly done under the Service.

  7. The responsibilities and onus of proving shall be on you to ensure that the Devices which are free from all viruses, spybots and malwares when using the Service. redONE reserves the right to release any information if it is required to do so by any law, regulatory body or court of law.

  8. You will not be able to use the data service if your account is in Grace Period. For clarity, “Grace Period” shall mean fifty (50) days from the expiry of the validity period of your account. You may only continue to use the Internet Service once you perform a reload during the Grace Period.

 

Data Top Up

  1. Data Top Up is a one off data purchase. You can only subscribe to ONE weekly or monthly Data Top Up at any point of time.

  2. The Data Top Up is not an auto renewable data quota.

  3. The Data Top Up is not stackable. You can purchase the Data Top Up again after the previously purchased Data Top Up quota have been fully utilized or the validity has expired.

  4. You may use this quota for all browsing purposes, all day, on all redONE networks including 2G/3G/4G LTE.

  5. The Data Top Up offered by redONE as of 18 November 2016 are set out below:

    Data Top Up Quota

    Price

    Validity

    Weekly 500MB

    RM10

    10 days

    Monthly 1GB

    RM20

    30 days

  6. You may purchase the Data Top Up via USSD by dialling *108# and following the instructions therein.

  7. Upon successful subscription, you will receive a confirmation SMS.

  8. Upon 100% usage of the Data Top Up quota, your subsequent data usage will be charged Pay-Per-Use rate at 1 sen per 200KB.

 

International Direct Dial (IDD) and International Roaming

  1. IDD and International Roaming services are available to, and in, most countries.
  2. To make IDD calls, there must be credit balance in the SIM.
  3. IDD rates are applicable for calls originating from redONE Prepaid subscribers within Malaysia.
  4. To make calls and utilize data while roaming, there must be credit balance in the SIM.
  5. Calls or data usage while roaming is subject to roaming charges when used overseas.
  6. The charges will be based on redONE’s prevailing rates and the roaming country’s rates. For the avoidance of doubt, all mobile data bundles or allowances can only be used domestically within redONE’s network. Please refer here for our IDD and all roaming rates.

 

 

Credit Transfer

  1. Credit Transfer is available after 30 days from the Activation Date.

  2. Credit Transfer of RM1 and RM2 comes with 1 day validity. Any amount from RM3 onwards comes with 3 days validity. The recipient’s new validity period is subject to their existing credit validity, the greater duration will take place.

  3. Customers must be in Malaysia when requesting or making a transfer.

  4. After every successful transfer, a 50sen service charge applies.

  5. No registration fee is required. Request for change of password, password retrieval and HELP message via SMS will be charged 15sen.

  6. Customers within the 50-day Grace Period and/or without Credit Balance can still receive Credit Request.

 

 

Migration of existing redONE Postpaid Plan to redONE Prepaid Plan

  1. All existing redONE Postpaid customers of any plan are not allowed to migrate to the new redONE Prepaid plan.

 

Sensitive Personal Data

  1. redONE does not process any Sensitive Personal Data in its ordinary course of business

  2. If the need arises, red ONE will obtain explicit consent from the customer before or when it processes Sensitive Personal Data.

  3. redONE may process Personal Data without the customer’s consent only in limited circumstances as permitted by law.

     

    redONE reserves the right at its absolute discretion to vary, delete or add to any of these terms and conditions of this redONE Prepaid, including but not limited to any feature for this redONE Prepaid from time to time without prior notice as it deems fit. Continued use of this subscription and/or service following any changes to these terms and conditions constitutes an acceptance to those changes (if any). Subscribers are advised to visit redONE Prepaid website at www.redone.com.my/redONEprepaid periodically to review the terms and conditions.