Frequently Asked Questions

Confused? We are here to help.

What is 'Commitment Sharing' or 'Shared Usage Commitment'?

If you or your company have signed up for more than one line, the minimum amount payable (e.g. RM8) will be combined into a single pool, (e.g. RM16 for two lines) which can be utilised by all lines under that account. This way, the total minimum commitment value will be fully utilised, and you don’t end up paying for what you don’t use.

Your International Direct Dialing (IDD) rates are low compared to others. Is there a prefix or *xxx that I must dial before making an IDD call?

No. Our IDD uses premium links and is not a VoIP or call-back service with poor quality. Simply dial the country code followed by the number.

Where can I sign up for a redONE line?

You may visit any of our offices listed here, or get in touch with one of our many business partners or agents nationwide. To locate an authorised agent closest to you, please click here.

What documents do I need to sign up?

For individual registrations, all you will need is your original Malaysian IC, or Passport if you are a foreigner. Visit any of our centres or agents to sign up using our paperless registration method called mReg.

For enterprises and companies, you will need to complete our Registration Form and Customer Agreement form. Please also provide us with a request letter from an authorised personnel.

We are required by law to have a copy of the authorised personnel’s IC, and company registration documents as follow:

(i) For Malaysian companies: Form 24, Form 49, Form 9 or 13
(ii) For foreign companies: Form 79/80/80A/83/83A
(iii) Sole Proprietorship/Partnership: Forms D & A, Forms D & B

Can I switch to red ONE Mobile and keep my existing number?

Yes, you can keep the number you already have by applying for Mobile Number Portability (MNP).

How long will it take to activate my line?

New registrations will take 1-2 working days. If you are also applying for MNP, it will take 3-5 working days.

I have been blacklisted by other mobile networks, can I apply for a redONE postpaid account?

We understand that people (and telecommunication companies) can sometimes make mistakes. We will be glad to sign you up, and all we ask is a deposit equal to the credit limit you request. (e.g. RM50 deposit for RM50 credit limit per month)

What is an MVNO and how does it work?

An MVNO is a Mobile Virtual Network Operator”. The ‘virtual’ means that we don’t have our own mobile network and we use capacity from another provider. However, we do everything from marketing to product design as well as customer service and billing ourselves. 

Do I need to sign up a minimum number of lines to enjoy the free calls or commitment sharing?

No. Unlike other telcos who enforce a minimum of 5 or 10 lines before you can enjoy these benefits, we let you save from as few as 2 lines under your account (for commitment sharing), and every redONE customer enjoys unlimited* free calls within the network with a minimum commitment of only RM8 per month.

* Subject to fair use policy

Do I need to pay anything else, apart from my monthly commitment fee?

Well, we do a ask for a deposit equivalent to 50% of your monthly credit limit, but this money remains yours, and will be refunded should you choose to terminate your line in the future. There is also a one-off RM10 registration fee for individual registrations, and an RM10 stamp duty charge in your first redONE bill (only applied to the Primary/Master account and will not be charged for subsequent lines added under the account).

Many of my friends want to sign-up. Do you offer any kind of referral or reseller programme?

Yes we do! And you will not only earn a one-time commission, but perpetual income for as long as your friends continue using redONE. Interested? Find our more over here!