The Malaysian Communications and Multimedia Commission (MCMC) will be conducting Hand Phone Users Survey 2019 and e-Commerce Consumers Survey 2019 from 27 December 2019 until 31 May 2020. Data collection will be conducted daily from 9:00 am to 6:00 pm, except for National and Selangor public holidays. Respondents are randomly selected by computer, based on registered telephone numbers. Notification was published in the MCMC website. Survey extensions will be announced in the website, if required.

Please be advised that the purpose of this survey is for data collection only. No money will be collected nor sales solicited. Respondents are randomly selected by computer, based on registered telephone numbers. No personal information of mobile cellular subscribers was received from the service providers. Participation is voluntary; however, cooperation from members of the public is greatly appreciated. All information collected will be used only for the purpose of deriving statistics at the national level. Thank you.

The following telephone numbers will be used for the survey purposes:
03-86888234, 03-86888104, 03-86888155, 03-86888310, 03-86888396, 03-86888392, 03-86888381, 03-86888370, 03-86888399, 03-86888413, 03-86888414, 03-86888415, 03-86888455, 03-86888454, 03-86888447, 03-86888446, 03-86888465, 03-86888468, 03-86888469, 03-86888478, 03-86888593, 03-86888592, 03-86888543, 03-86888513, 03-86888514, 03-86888520, 03-86888521, 03-86888525, 03-86888576, 03-86888549, 03-86888547, 03-86888433, 03-86888312, 03-86888320, 03-86888324, 03-86888502, 03-86888362, 03-86888356, 03-86888344, 03-86888509, 03-86888417, 03-86888420, 03-86888431, 03-86888538, 03-86888445, 03-86888436, 03-86888512, 03-86888511, 03-86888479, 03- 86888488, 03-86888530 and 03-86888531.

In our effort to continuously improve your data and voice experience, Celcom will be conducting a planned network activity in phases from 5 Dec 2019 until 30 May 2020. Postpaid and Prepaid customers may experience some degradation of quality in data and voice services during this period.

Rest assured, these services will be restored upon completion of this activity.

Effective 1st September 2018, Service Tax will be applied to all our products and plans as imposed by the Ministry of Finance.

For any enquiries, please contact us via our various Customer Care channels.