The Malaysian Communications and Multimedia Commission (MCMC) is launching the Consumer Satisfaction Survey 2018 from 5 September 2018 until 31 December 2018. Data collection will be conducted daily from 9:00 am to 6:00 pm every day except on national and Selangor public holidays. Respondents are randomly selected by computer, based on registered telephone numbers. Notification was published in the MCMC website: www.mcmc.gov.my on 4 September 2018. Survey extensions will be announced in the website, if required.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-188-030

Effective 1st September 2018, Service Tax will be applied to all our products and plans as imposed by the Ministry of Finance.

For any enquiries, please contact us via our various Customer Care channels.

Effective January 2018, our Customer Care Helpline number 1800 11 0800 will cease its operation. You may contact us at 1300 11 0088 or 1909 on your redONE line to speak to our Customer Service Representative.

You may also contact us via the following methods:

-Live Chat-
-Facebook Enquiries-
-WhatsApp Messaging Service-

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