To serve you better, we are upgrading our systems to bring you a more pleasant experience. During the maintenance period mentioned below, all of our services for Postpaid and Prepaid plans will be unavailable:


• From 11PM, 5 July 2019 - 7AM, 6 July 2019




We would like to apologise for any inconvenience caused.

We are pleased to inform you that you can now pay your redONE Postpaid bills at any 7-Eleven outlets nationwide.


Thank you for choosing redONE.

The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the Free Decoder Distribution for Digital Terrestrial Television ("DTT") Survey 2019 to collect data on decoder connectivity and other information relevant to DTT services in Malaysia among the eligible MYTV free decoder recipients nationwide. The survey is also a part of MCMC's effort in preparation of Analogue Switch Off.

The survey will be conducted entirely via telephone
from the MCMC CATI Centre, Cyberjaya
commencing 2 April 2019 to 3 May 2019.
Data collection will be conducted daily from 9:00 am to 6:00 pm, except for public holidays.

The following telephone numbers will be used for the survey:
03-8688 8234, 03-8688 8104, 03-8688 8155, 03-8688 8310,
03-8688 8392, 03-8688 8381, 03-8688 8370, 03-8688 8399,
03-8688 8413, 03-8688 8414, 03-8688 8415, 03-8688 8455,
03-8688 8454, 03-8688 8447, 03-8688 8446, 03-8688 8465,
03-8688 8468, 03-8688 8469, 03-8688 8478, 03-8688 8593,
03-8688 8592, 03-8688 8543, 03-8688 8513, 03-8688 8514,
03-8688 8520, 03-8688 8521, 03-8688 8525, 03-8688 8576,
03-8688 8549, 03-8688 8547, 03-8688 8433, 03-8688 8312,
03-8688 8320, 03-8688 8324, 03-8688 8502, 03-8688 8362,
03-8688 8356, 03-8688 8344, 03-8688 8509, 03-8688 8417,
03-8688 8420, 03-8688 8431, 03-8688 8538, 03-8688 8445,
03-8688 8436, 03-8688 8512, 03-8688 8511, 03-8688 8479,
03-8688 8488, 03-8688 8530, 03-8688 8396, and 03-8688 8531.

Please be advised that the purpose of this survey is for data collection only. No money will be collected nor sales solicited. Participation is voluntary; however, cooperation from the recipients is greatly appreciated.

Survey completion and/or extensions will be announced on the MCMC website: www.mcmc.gov.my.
MCMC Free Phone: 1-800-188-030.

Effective 25 OCTOBER 2018 onwards, we will only be using a single CARELINE WHATSAPP NUMBER at 011-5555 1909.

You may still continue to contact us via the following methods:

- Helpline at 1300 11 0088 or 1909-
-Live Chat-
-Facebook Enquiries-


Thanks for choosing redONE!

The Malaysian Communications and Multimedia Commission (MCMC) is launching the Consumer Satisfaction Survey 2018 from 5 September 2018 until 31 December 2018. Data collection will be conducted daily from 9:00 am to 6:00 pm every day except on national and Selangor public holidays. Respondents are randomly selected by computer, based on registered telephone numbers. Notification was published in the MCMC website: www.mcmc.gov.my on 4 September 2018. Survey extensions will be announced in the website, if required.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-188-030

Effective 1st September 2018, Service Tax will be applied to all our products and plans as imposed by the Ministry of Finance.

For any enquiries, please contact us via our various Customer Care channels.