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2016-06-08

Network Coverage Upgrade [Important Notice]


In our effort to provide you with better and faster service, there will be an upgrade of our Network coverage from 9th June to 31st December 2016, which may affect our services in your area.
 
For a few hours a day, customers may experience service interruptions including making and receiving calls, and connecting to the internet.
 
Please refer below for the affected areas or call us at our toll-free line at 1800 110 800 or 1909 for more information. We sincerely apologise for any inconvenience caused. Thank you. 
 
Area affected (29th September):
 

- Bangsar, Brickfields, Bukit Petaling, Taman Persiaran Desa

- KL Sentral, Bukit Persekutuan, Tasik Perdana

 

FAQ

What happens to my voice and data usage during this upgrade period?
You will experience intermittent service disruption from time to time. Kindly refer to the list of affected areas above. If your area is not listed, yet the problem persists, please contact our Customer Care at 1909 or 1800 11 0800. You can also login to login.redone.com.my/selfcare and reach us through live chat.
How can I find out whether there is a service disruption in my area?
You can refer to the list of affected areas above.
What happens to the network performance after the coverage upgrade?
You will experience better performance after this upgrade.
Do I need to reset my mobile/device after the upgrade?
You may need to reset, depending on the device type.
Do I need to change my APN settings?
No, you do not need to.
Do I need to set to a specific network mode after the network upgrade?
No, you do not need to.
The signal bar displayed on my mobile/device is full but I am unable to surf the Internet.
Try resetting your mobile/device. If the problem still persists, please contact our Customer Care at 1909 or 1800 11 0800. You can also login to login.redone.com.my/selfcare and reach us through live chat.