Device Plans

FAQ

For Existing Customer (Loyalty Plan)

1. What is this promotion about?

   This promotion is a loyalty programme to reward existing redONE customers with a complimentary smartphone when they register a new supplementary line.

2. When is this promotion available?

   This promotion starts on August 2020 and is valid until further notice.

3. Where can I enjoy this promotion?

   You can visit your nearest redONE Premier Shop, VPS, PNC Gold, redCOOP SA, redCOOP VPS, redCOOP PSA.

4. Are prices stated in this page inclusive of service tax?

   No. Prices displayed in this page exclude service tax (except for advance payment).

5. Do I need to pay for registration fees and advance payment when I sign up for an Smart Postpaid plan under this promotion?

   Yes.

6. How do I know if I am eligible for this promotion?

   This promotion is valid for RM50 and above, and RM38 and above master account customers with a tenure of over 12 months and a good payment record (Not barred or suspended in the past 3 months). Each eligible master account customer is allowed to sign up for one (1) new supplementary line (register new or port-in) to get one (1) FREE smartphone or purchase it at a discounted price.

7. Is there a contract period for the plans under this promotion?

   The contract period for the supplementary line is for 24 months, while the contract period for the master account will be reset to 24 months.

For New Customer (Smart Plans)

1. What is this promotion all about?

   This is an exclusive device and postpaid plan bundle promotion. You can get a FREE device or smartphone or purchase it at a discounted price when you subscribe to the redONE Smart68 or Smart38 plan.

2. How long is the promotion period?

   This promotion starts from January 2022 until further notice.

3. Where can I sign up for this promotion?

   You can sign up at any redONE Premier Shop, PNC Gold & redONE Branches.

4. Who is eligible to sign up for this promotion?

   All new personal and MNP port in numbers (excluding M2M).

5. I am an existing RP8 customer with 3 months contract remaining. Am I allowed to sign up for this phone bundle promotion?

   No, you cannot. However, you can sign up for a new line or port in a number to enjoy this offer.

6. Is there any Registration Fee required for this promotion?

   Yes, you will need to pay RM50 Registration Fee to sign up for the Smart68 or Smart38 plan.

7. Is there any device upfront payment required for this promotion?

   There is no upfront payment required for the device(s). The device is given to you for FREE when you subscribe to a redONE Smart68 or Smart38 Postpaid plan.

8. Is there any advance payment required for this promotion?
   • The SMART38 plan requires an advance payment of RM180. The credit will be offset in the customer’s monthly bill for 12 months at RM15 per month.
   • The SMART68 plan requires an advance payment of RM300. The credit will be offset in the customer’s monthly bill for 12 months at RM25 per month.


9. Will I be tied to a contract if I sign up for this promotion?

   Yes, this promotion is subject to a contract period of 24 months.

10. Why do I need to sign a contract to enjoy this promotion?

    This is a subsidised device and Postpaid plan bundle promotion from redONE and the contract is to ensure that you will remain as a redONE customer for a set period of time.

11. I signed up for this promotion. What happens when if I exceeded the bundled monthly data quota?
    • SMART38 plan: Once you have exceeded the monthly bundled data quota, your data connection will be throttled to a maximum of 64kbps, depending on your location and current network condition.
    • SMART68 plan: Once you have exceeded the monthly bundled data quota, your data connection will be throttled to a maximum of 3Mbps, depending on your location and current network condition.


12. Can I port in my number from other telco operators to enjoy this offer?

    Yes, you can. Smart68 and Smart38 Postpaid plans are available for all MNP port-in users (Except M2M customers).

13. My MNP port-in request failed. How can I get back the advance payment and deposit paid?

    You will need to go back to the redONE Branch or Partner that registered the port-in line for the refund.

14. After I have signed up for this promotion, am I allowed to upgrade my monthly data quota?

    No, you cannot upgrade your monthly data quota. However, you can purchase Data Top Up to enjoy the 4G LTE speed once you have fully utilised your plan’s monthly data quota.

15. What happens if I terminated my Postpaid line within the contract period?

    You will incur the early termination penalty as per your signed contract.

16. The plan comes bundled with redVIDEO, which data will be utilized first?

    Below table are the data utilization priority:

    Utilisation	Data Usage
    Plan	Smart38	Smart68
    1st	redDAILY (1.5GB/day)	Purchased redVIDEO, redSOCIAL, FREE redSTUDY, redMUSIC
    2nd	Purchased redVIDEO, redSOCIAL, FREE redSTUDY, redMUSIC	30GB bundled 4G LTE High Speed Data
    3rd	20GB bundled 4G LTE High Speed Data	Purchased Data Top Up
    4th	Purchased Data Top Up	redDATA
    5th	Basic Internet @64kbps	Basic Internet @64kbps



17. How can I check the stock availability in the redONE Branch or Partner? Will this information be available in your redONE website?

    No, the information is not available in the redONE website. Please walk in to the nearest redONE Branch or redONE Partner to check on stock availability.

18. What is the warranty period of the device(s)?

    All device(s) comes with the standard 1-year manufacturer warranty period.

19. Do we get to choose the colour of the FREE phone?

    Yes, and the colours are subject to availability.

20. If my phone is faulty, where can I go to repair it?

    For any after sales enquiry, customers must refer to the manufacturer and visit an authorised Support Centre.

For Existing Customer (Master Line Upgrade)

1. What is this offer all about?

   This is a promotion to allow loyal redONE Postpaid Master Account customers to upgrade to a device bundle plans with an attractive device.

2. How long is this offer?

   This promotion will begin on 11 September 2023 while stocks last.

3. Where can I sign up for these plans?

   You can sign up at any redONE Branch and redONE Premier Shop partners near you.

4. Who is eligible to sign up for these plans?

   The Master Line customers with the following requirement are eligible:

   • tenure more than 12 months (based on the commencement date of the original plan sign up date or MNP successful port-in date).
   • Good pay master (Not barred or suspended in the last 3 months)
   • Current master line or sub line(s) must be in active mode. Any form of suspension or barring is not allowed.
   • Not contracted
   • No contracted Loyalty Device Program sup line.


5. How many complimentary smartphones can I get under this promotion?

   Eligible Master line customers can upgrade their line to be eligible for 1 (one) complimentary smartphone.

6. Is there any registration fee required for this promotion?

   No, Registration Fee is not required. However a one-time processing fee of RM50 will be charged to your redONE bill.

7. Is there any Advance Payment required for this promotion?

   No, there is no advance payment required.

8. Will I be tied to a contract if I sign up for this plan?

   Yes, this promotion is subject to a contract period of 24 months.

9. After I take up this promotion, am I allowed to change my plan?

   Yes. You are allowed to change to any standard plans after you have fulfilled your contract term.

FREE Device

1. I do not want the FREE device. Can I exchange it for cash?

   The device is given to you FREE and cannot be exchanged into cash.

2. How can I check the stock availability in redONE Premier Shops? Will this information be available in your redONE website?

   No, the information is not available in the redONE website. Please walk in to the nearest redONE Branch and Premier Shop to check on stock availability.

3. What is the warranty period of the devices?

   All devices come with the standard 1 year manufacturer warranty period.

4. If my phone is faulty, where can I go to for repairs?

   For any after sales enquiries, customers must refer back to the manufacturer and visit an authorised vivo Support Centre.

redCALL (SMART58, SMART38, SMART50, SMART68)

1. What is redCALL?

   redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.

2. Do I need to activate/ subscribe redCALL?

   No, the redCALL will be activated automatically once the SMART58, SMART38, SMART50 or SMART68 Postpaid plan is successfully activated or successfully ported-in.

3. I don’t want the redCALL service. Can I terminate it?

   No, you cannot terminate the redCALL service. It is bundled with the SMART58, SMART38, SMART50 and SMART68 Postpaid plan for you to enjoy unlimited calls to all networks in Malaysia.

4. Is the unlimited voice calls to all networks valid for calls made when I am roaming?

   The unlimited voice calls is valid for domestic calls in Malaysia only.

5. Does the unlimited voice calls include calls to fixed lines e.g. 03 numbers?

   Yes. The unlimited voice calls include all domestic calls to mobile numbers and fixed line numbers in Malaysia. Calls to special numbers are excluded.

6. Is there a Fair Usage Policy for the unlimited voice calls?

   Yes, Fair Usage Policy of 100 hours per month is applicable.

7. What happens when I exceed the Fair Usage Policy for unlimited calls?

   You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.

redDATA (SMART50, SMART68)

1. What is redDATA?

   redDATA is a Value-Added Service (VAS) that offers unlimited data @6Mbps.

2. Do I need to activate/ subscribe redDATA?

   No, the redDATA will be activated automatically once your SMART50 or SMART68 Postpaid plan is successfully activated. Subscription charges for individual partners may apply, if any.

3. I don’t want the redDATA service. Can I terminate it?

   No, you cannot terminate the redDATA service. It is bundled with the SMART50 or SMART68 Postpaid plan for you to enjoy unlimited data access in Malaysia.

4. I have utilised the redDATA quota. Can I subscribe to redDATA again?

   No, only 1 active subscription is allowed in a month. However, you can purchase the Data Top Up to stream at high speed.

5. How do the customers check on their redDATA data balance?

   Customers can check the usage via 1App.

6. When can I utilise the redDATA data quota?

   You can use the redDATA data anytime. The redDATA data will expire at the end of the month.

7. What is the speed of the data for streaming?

   The speed of the redDATA data quota is capped at 3Mbps. You will need to use a 4G LTE compatible device to enjoy the 4G speed.

Terms and Conditions

NEW LINE

1. This is an exclusive device and postpaid plan bundle promotion. Subscribers can get a FREE device or smartphone or purchase it at a discounted price when you subscribe to the redONE Smart68 or Smart38 plan.
2. This promotion starts from now until further notice.
3. Customers can sign up at any redONE Premier Shop, PNC Gold, redCOOP VPS & redONE Branches.
4. All new personal and MNP port in numbers (excluding M2M) are eligible for this promotion.
5. A registration fee of RM50 is required to sign up for the Smart68 or Smart38 plan.
6. There is no upfront payment required for the device(s). The device is given to you for FREE when you subscribe to a redONE Smart68 or Smart38 Postpaid plan.
   • The advance payment required for this promotion is as follows: The SMART38 plan requires an advance payment of RM180. The credit will be offset in the customer’s monthly bill for 12 months at RM15 per month.
   • The SMART68 plan requires an advance payment of RM300. The credit will be offset in the customer’s monthly bill for 12 months at RM25 per month.
7. This promotion is subject to a contract period of 24 months.
8. This is a subsidised device and Postpaid plan bundle promotion from redONE and the contract is to ensure that you will remain as a redONE customer for a set period of time.
9. Smart68 and Smart38 Postpaid plans are available for all MNP port-in users (Except M2M customers).
10. You will incur the early termination penalty as per your signed contract if you terminate the postpaid plan within the contract period.
11. The data utilisation priority is as follows:



Utilisation	Data Usage
Plan	Smart38	Smart68
1st	(redDAILY 1.5GB/day)	Purchased redVIDEO, redSOCIAL, FREE redSTUDY, redMUSIC
2nd	Purchased redVIDEO, redSOCIAL, FREE redSTUDY, redMUSIC	30GB bundled 4G LTE High Speed Data
3rd	20GB bundled 4G LTE High Speed Data	Purchased Data Top Up
4th	Purchased Data Top Up	redDATA
5th	Basic Internet @64kbps	Basic Internet @64kbps

For Existing Customer (Loyalty Plan)

1. This promotion is a loyalty programme to reward existing redONE customers with a complimentary smartphone when they register a new supplementary line.
2. This promotion starts on 4 September 2023 and is valid until further notice.
3. The device’s special offer prices is based on stock availability.
4. This plan can be purchased at any redONE Branches, Premier Shop, VPS, PNC Gold, redCOOP SA, redCOOP VPS, redCOOP PSA.
5. Prices displayed in this page exclude service tax (except for advance payment).
6. Registration fees and advance payment for the Postpaid plan under this promotion is required.
7. This promotion is valid for RM40 and above and RM38 and above master account customers with a tenure of over 12 months and a good payment record (Not barred or suspended in the past 3 months). Each eligible master account customer is allowed to sign up for one (1) new supplementary line (register new or port-in) to get one (1) FREE smartphone or purchase it at a discounted price.
8. Only lines that is successfully registered or ported-in to Smart58 or Smart38 plan is eligible to receive the complimentary smartphone.
9. The contract period for the supplementary line is for 24 months, while the contract period for the master account will be reset to 24 months.
10. Individual billing is allowed.
11. The Master account is not allowed to downgrade/ upgrade after the master account had taken this offer.
12. MNP TOS is NOT allowed for this program.
13. Corporate, M2M and Foreigners are not allowed for this program

For Existing Customer (Master Line Upgrade)

1. This promotion is a loyalty programme to reward existing redONE Master account customers with a complimentary smartphone when they register a new supplementary line.
2. This promotion starts on 4 September 2023 and is valid until further notice.
3. This promotion is available at any redONE Branches and Premier Shop.
4. Prices displayed in this page exclude service tax.
5. The Master Line Upgrade is valid for active Master account customers with:
   • tenure more than 12 months (based on the commencement date of the original plan sign up date or MNP successful port-in date).
   • Monthly commitment RM28 and above master line. Good pay master (Not barred or suspended in the last 3 months)
   • Current master line or sub line(s) must be in active mode. Any form of suspension or barring is not allowed.
   • Not contracted.
   • No contracted Loyalty Device Program sup line.
6. Each eligible Master line subscriber is allowed to upgrade their plan to Smart68 to be eligible to receive 1 (one) complimentary 4G LTE smartphone.
7. Only lines that is successfully changed to Smart68 plan is eligible to receive the complimentary smartphone.
8. Master Account customers who take up this offer, the Master Account contract period will reset to 24 months.
9. Individual billing is NOT allowed.
10. Master account is not allowed to downgrade/ upgrade after the master account had taken this offer.
11. Master account cannot downgrade the plan when still contracted to the Smart68 plan.
12. MNP TOS is NOT allowed for this program.
13. The RM50 Processing Fee will be paid to the partner who submitted the Change Plan request.
14. Monthly access fee for Smart68 plan is only applicable for the bundled high speed data, unlimited redDATA and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
15. The redCALL and redDATA VAS are bundled with the SMART68 plan and are not optional. RM10 per month will be charged to the bill for redCALL.
16. The bundled high speed data, bundled redDATA and unlimited voice calls to all networks in Malaysia and fixed line numbers are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
17. The monthly access fee for Smart68 plan is charged on a full month basis.
18. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.
19. Upon 100% utilisation of the bundled high-speed data, the subsequent usage will be reduced to a maximum of 3Mbps without incurring extra data charges when usage exceeds 100% of the bundled data. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.

redCALL (Smart58, Smart50 , Smart38 and Smart68 plan)

1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.
2. The redCALL VAS is bundled with the NEW SMART68, SMART58, SMART50 and SMART38 Postpaid plans and is not optional. RM10 per month will be charged to the bill.
3. Unlimited voice calls include:
   • All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators
   • All domestic calls to national fixed line numbers
4. CALLS EXCLUDED from the unlimited voice calls include:
   • Calls to 1300 / 1700 / 1600 / 1MOCC numbers
   • Calls to special and premium numbers
   • Video calls
   • IDD calls
5. The redCALL VAS will be auto renewed on the 1st of every month.
6. In any event where the customer wants to change his/her subscribed plan from the NEW SMART68, SMART58, SMART50 and SMART38 to another plan, the subscription to redCALL will be automatically continued unless the new plan is Amazing8 or RP8.
7. The unlimited calls to all networks in Malaysia shall NOT be:
   • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia
   • Used for rerouting calls (connection with a device/software/application)
   • Used to setup switch devices which could keep a line open potentially for hours
   • Used for multiple simultaneous calling and conference calling
   • Used for call centre and telemarketing
   • Used for continuous calling for extended period of time, auto dialing and machine to machine communication

redDATA (Smart68, Smart50 plan)

1. The redDATA Value-Added Service (VAS) offers unlimited data @6Mbps and is applicable for domestic usage within Malaysian only.
2. The redDATA VAS is bundled with the SMART68 or SMART50 Postpaid plan and is not optional.
3. The unlimited data can be used for all data services.
4. redDATA can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
5. The redDATA VAS will be auto renewed on the 1st of every month.
6. The redDATA data will expire at the end of the calendar month. Any unutilised redDATA data will not be carried forward to the following month.
7. In any event where the customer wants to change his/her subscribed plan from NEW SMART68 and SMART50 to another plan, the subscription to redDATA will be automatically terminated.
8. Upon 100% utilization of the redDATA quota, any further Internet usage will be deducted from available Data Top Up quota or you will surf on reduced speeds.
9. Unlimited data quota is restricted only for Subscriber’s individual use and cannot be shared with any other person(s) or devices in any manner (including SIM boxes or mobile hotspot) and is subjected to redONE’s Fair Usage Policy.
10. Data service is subject to network limitations and availability and device capability. Your download speed and data capacity will vary and may be slower and could be affected by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability or due to Fair Usage Policy. (FUP). For more info, please visit https://www.redone.com.my/legal/fair_use_policy
11. redDATA is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other redONE Postpaid account.
12. We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Plan and Service(s) for such time as we see fit or terminate, discontinue or disconnect the Plan and Service(s) if your usage:
    • shows excessive usage or placing unusual burdens on the network;
    • is for unlawful activities or for suspected fraudulent activities;
    • is not in accordance with the redONE Fair Usage Policy (at https://www.redone.com.my/legal/fair_use_policy)
    • is for commercial/non-personal purposes.
13. The Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with the terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the “Terms”) all of which are available on redONE.com.my

redDAILY

1. The redDAILY offers per day usage (uncapped speed) every day until the end of the month or until the redDAILY data quota is fully utilised. Once the customers have fully utilised the daily quota, they can purchase the high-speed Value Added-Services or Data Top Up.
2. The redDAILY quota can be used for all data services in Malaysia.
3. The redDAILY is bundled with the NEW SMART58 and SMART38 Postpaid plans and is not optional.
4. The SMART58 and SMART38 plan’s available daily data quota:



SMART38	SMART58
1.5GB per day	2GB per day



5. The redDAILY quota will expire at the end of the day at 11:59PM every day.
6. The redDAILY will be auto renewed on the 1st of every month.
7. The redDAILY quota will expire at the end of the calendar month.
8. redDAILY can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
9. In any event where the customer wants to change his/her subscribed plan from SMART58 or SMART38 to another plan, the subscription to redDAILY will be automatically terminated.
10. Upon 100% utilization of the redDAILY daily quota, any further Internet usage will be deducted from the bundled high-speed data or available Data Top Up.