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All prices stated exclude Service Tax.

* Unlimited data usage but when the monthly 4G LTE data quota is used up, the connection will be throttled to 64kbps, depending on the user’s location and prevailing network conditions.

** redDAILY 1GB and 1.5GB speed is uncapped.

*** Upon 100% utilisation of the bundled high-speed data, the subsequent usage will be charged at a Pay Per Use rate of RM0.10/MB. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.

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Visit one of our appointed agents or partners in your region.

Amazing8, Amazing38 & Amazing58

  1. Where can I sign up for these plans? You can sign up at any redONE Branch Office, redONE Partners or Online Self registration.
  2. Who is eligible to sign up for these plans? All new personal, corporate and MNP port in numbers starting from 4 July 2022 (excluding M2M).
  3. How much do I need to pay upon registration?
    • Please refer below table for the upfront payment charges:
      Item Amazing8 Amazing38 Amazing58
      Registration Fee RM10 RM10 RM10
      Advance Payment RM25 RM38 RM58
    • For a limited time only, we’re waiving the Advance payment for all Mobile Number Portability (MNP) customers.
    • If you require a higher credit limit, deposit is required if your tenure with redONE is less than 6 months.
    • If you are a foreigner, you have to pay a deposit equivalent of their respective monthly credit limit.
  4. I am blacklisted by other telco. I would like to sign up to Amazing58 with a new redONE number. How much Advance Payment do I need to pay? You need to pay RM58 Advance Payment.
  5. What happens if I do not fully utilise my High-Speed Data allocation? Your balance quota for the month will be forfeited.
  6. Will I be tied to a contract if I sign up for this plan? This plan is not contracted. If you take up a premium number you will be subjected to a contract period of 24 months.
  7. After I take up one of these plans, am I allowed to upgrade my monthly data bundle? You can buy the one-off Data Top Up by dialing *123# or log on to 1App to purchase additional data.
  8. Can I register for any supplementary lines with Amazing58? Yes, you can register up to 6 supplementary lines.
  9. I am an existing Amazing8 customer. Can I change my plan to the new Amazing58 plan? Yes you can.
  10. I purchased the redVIDEO 1 time Add-on, which data will be utilized first? Below table are the data utilization priority:
    Utilisation Data Usage
    Plan Amazing8 Amazing38 Amazing58
    1st Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC/day redDAILY 1GB/day redDAILY 1.5GB/day
    2nd 1GB bundled 4G LTE Data Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC
    3rd Purchased Data Top Up 20GB bundled 4G LTE Data 20GB bundled 4G LTE Data
    4th Purchased Data Top Up Purchased Data Top Up
    5th Basic Internet @64kbps Basic Internet @64kbps
redCALL
  1. What is redCALL? redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.
  2. Do I need to activate/ subscribe redCALL? No, the redCALL will be activated automatically once your AMAZING38 or AMAZING58 Postpaid plan is successfully activated or successfully ported-in.
  3. I don’t want the redCALL service. Can I terminate it? No, you cannot terminate the redCALL service. It is bundled with the AMAZING38 and AMAZING58 Postpaid plan for you to enjoy unlimited calls to all networks in Malaysia.
  4. Is there a Fair Usage Policy for the unlimited voice calls? Yes, Fair Usage Policy of 100 hours per month is applicable.
  5. What happens when I exceed the Fair Usage Policy for unlimited calls? You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.
redDAILY
  1. What is redDAILY? redDAILY offers per day data usage (capped at 6Mbps) every day until the end of the month or until the redDAILY data quota is fully utilised.
  2. How much redDAILY quota do I get every day?
    Amazing38 Amazing58
    1GB per day 1.5GB per day
  3. Do I need to activate/ subscribe redDAILY? No, the redDAILY will be activated automatically once your AMAZING38 or AMAZING58 Postpaid plan is successfully activated or successfully ported-in. Subscription charges for individual partners may apply, if any.
  4. I don’t want the redDAILY service. Can I terminate it? No, you cannot terminate the redDAILY service. It is bundled with the AMAZING38H or AMAZING58F Postpaid plan for you to enjoy access to all data usage in Malaysia.
  5. I have utilised the redSURF Daily quota. Can I subscribe to redDAILY Daily again? No, only 1 active redDAILY service is allowed in a month. However, you can purchase the high-speed Value Added Service or Data Top Up.
  6. How do the customers check on their redDAILY data balance? Customers can check the usage via 1App or dial *123#.
  7. When can I utilise the redDAILY Daily data quota? You can use the redDAILY Daily data anytime. The redSURF Daily data will expire at the end of the day at 11:59PM every day.
  8. What is the speed of the redDAILY Daily data for streaming? The speed of the redDAILY data quota is capped at 6Mbps. You will need to use a 4G LTE compatible device to enjoy the 4G speed.
  9. Does redDAILY consume my plan’s bundled data? No. redDAILY provides you additional daily data for your data needs. Standard data consumption may apply for any in-app purchase, third party apps and links out of redDAILY’s partners.
Amazing58
  1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.
  2. Monthly access fee for AMAZING58 plan is only applicable for the bundled high-speed data, bundle redDAILY 1.5GB and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
  3. RM58 Advance Payment is required. The Advance Payment is waived for MNP- Port-in customers. The Advance Payment collected will be used to deduct against your first month’s bill and you will only be required to pay any balance due under your first month’s bill.
  4. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent of their respective monthly credit limit.
  5. The redCALL, redDAILY 1.5GB VAS are bundled with the AMAZING58 plan and are not optional. RM10 per month will be charged to the bill for redCALL.
  6. The bundled data, bundle redDAILY 1.5GB and unlimited voice calls to all networks are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
  7. In the AMAZING58 plan’s first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:
    Plan Name Data Usage 25% or less Data Usage 26% – 50% Data Usage 51% – 75% Data Usage 76% or more
    AMAZING58 RM12 RM24 RM36 RM48
  8. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.
  9. Upon 100% utilisation of the bundled high-speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.
  10. Basic Internet is the standard 64kbps speed.
  11. This plan is NOT eligible for 30 days cooling-off period.
  12. Change plan request to the new AMAZING58 plan is allowed starting from 1 August 2022.
Amazing38
  1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.
  2. Monthly access fee for AMAZING38 plan is only applicable for the bundled high-speed data, bundle redDAILY 1GB and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
  3. RM38 Advance Payment is required. The Advance Payment is waived for MNP- Port-in customers. The Advance Payment collected will be used to deduct against your first month’s bill and you will only be required to pay any balance due under your first month’s bill.
  4. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent of their respective monthly credit limit.
  5. The redCALL, redDAILY 1GB VAS are bundled with the AMAZING38 plan and are not optional. RM10 per month will be charged to the bill for redCALL.
  6. The bundled data, bundle redDAILY 1GB and unlimited voice calls to all networks are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
  7. In the AMAZING38 plan’s first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:
    Plan Name Data Usage 25% or less Data Usage 26% – 50% Data Usage 51% – 75% Data Usage 76% or more
    AMAZING38 RM7 RM14 RM21 RM28
  8. Upon 100% utilisation of the bundled high-speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.
  9. Basic Internet is the standard 64kbps speed.
  10. This plan is NOT eligible for 30 days cooling-off period.
  11. Change plan request to the new AMAZING38 plan is allowed starting from 1st August 2022.
  12. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.
Amazing8
  1. All prices displayed exclude Service Tax which will be imposed on you in your monthly bill.
  2. Monthly access fee of Amazing8 plan is only for the bundled data and unlimited voice calls to redONE Postpaid numbers.
  3. Unlimited voice calls to all redONE Postpaid users are subject to our Fair Use Policy, which may be implemented if you exceed 100 hours a month. The complete Fair Use Policy can be found on redONE.com.my.
  4. Calls are charged in 30-second blocks. Any calls of shorter duration will be rounded up and charged as a complete 30-second block.
  5. The bundled data and unlimited voice calls among redONE Postpaid users are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
  6. The monthly access fee for Amazing8 plan is charged on a full month basis.
  7. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.
  8. Blacklisted customers and/or Non-Malaysians are subject to a deposit equivalent to their monthly credit limit.
  9. This plan is applicable for individual customers, Corporate lines and MNP port in numbers. M2M lines are not eligible to sign up for these plans.
  10. This plan is eligible for 30 days cooling-off period.
  11. Existing customers are eligible to change plan to the Amazing8 plan.
  12. The monthly access price of the plan cannot be combined into a single pool and shared among all lines registered under one Master account.
  13. This offer’s terms and conditions shall be read in addition to the terms and conditions of the redONE terms and conditions (“Principal Terms & Conditions”) accepted by the Customer and shall be supplemental to the Principal Terms & Conditions. The Principal Terms and Conditions shall continue to apply and bind the Customer for purposes of this promotion.
redCALL
  1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.
  2. The redCALL VAS is bundled with the NEW AMAZING38 and AMAZING58 Postpaid plans and is not optional. RM10 per month will be charged to the bill.
  3. Unlimited voice calls include:
    • All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators
    • All domestic calls to national fixed line numbers
  4. CALLS EXCLUDED from the unlimited voice calls include:
    • Calls to 1300 / 1700 / 1600 / 1MOCC numbers
    • Calls to special and premium numbers
    • Video calls
    • IDD calls
  5. The redCALL VAS will be auto renewed on the 1st of every month.
  6. In any event where the customer wants to change his/her subscribed plan from the NEW AMAZING38 or AMAZING58 to another plan, the subscription to redCALL will be automatically continued unless the new plan is Amazing8 or RP8.
  7. The unlimited calls to all networks in Malaysia shall NOT be:
    • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia
    • Used for rerouting calls (connection with a device/software/application)
    • Used to setup switch devices which could keep a line open potentially for hours
    • Used for multiple simultaneous calling and conference calling
    • Used for call centre and telemarketing
    • Used for continuous calling for extended period of time, auto dialing and machine to machine communication
redDAILY
  1. The redDAILY offers per day usage (capped at 6Mbps) every day until the end of the month or until the redDAILY data quota is fully utilised. Once the customers have fully utilised the daily quota, they can purchase the high speed Value Added-Services or Data Top Up.
  2. The redDAILY quota can be used for all data services in Malaysia.
  3. The redDAILY is bundled with the NEW AMAZING38 and AMAZING58 Postpaid plan and is not optional.
  4. The AMAZING38 and AMAZING58 plan’s available daily data quota:
  5. The redDAILY quota will expire at the end of the day at 11:59PM every day.
  6. The redDAILY will be auto renewed on the 1st of every month.
  7. The redDAILY quota will expire at the end of the calendar month.
  8. redDAILY can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.

UX50

  1. What is the new Postpaid plan?
    This is our new unlimited internet plan. There are no extra charges when the data quota has been fully used. The data speed will be throttled down to 64kbps upon full utilization of the FUP quota.
  2. What is UX50?
    This is our new unlimited internet Postpaid plan.
    Item UX50
    Monthly Fee RM50
    Data 30GB + unlimited internet@6Mbps
    Voice Call Unlimited to all networks
    Mobile Hotspot/ Shareable data 30GB
  3. How long is this offer for?
    This is an offer effective 8 August 2023.
  4. Where can I sign up for these plans?
    You may walk-in to any redONE store or redONE Partners or subscribe via Online Self registration.
  5. Who is eligible to subscribe to the new Postpaid plans?
    All Malaysians and foreigners above 18 years old can sign up for these plans. The plan is available for new registrations, mobile number portability (MNP) port-ins and rate plan changes. (excluding M2M).
  6. How much do I need to pay upon registration?
    Postpaid Plan UX50
    Advance Payment RM50
    Registration Fee RM10
  7. Can I port to the new Postpaid plan?
    Yes. You can port in and subscribe to the new Postpaid plans provided you do not have any outstanding balance or under contract with your current mobile service provider.
  8. Will I be tied to a contract if I sign up for this plan?
    No contract. If you take up a premium number you will be subjected to a contract period of 24 months.
  9. After I take up one of these plans, am I allowed to upgrade my monthly data bundle?
    You can buy the one-off Data Top Up by dialing *123# or log on to 1App to purchase additional data.
  10. I am an existing Amazing8 customer. Can I upgrade my plan to the new UX50?
    Yes you can.
  11. What happens when I have utilised my mobile internet Data?
    You can purchase the Data Top Up via the 1App or by dialing *123# once you have fully utilised your Data quota. The quota from Data Top Up is shareable via Hotspot.
  12. Can I register for any supplementary lines with UX50?
    Yes, you can register up to 6 supplementary lines per master account.
  13. I purchased the redVIDEO 1 time Add-on. Which data will be utilized first?
    Below table are the data utilization priority:
    Utilisation Data Usage
    1st Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC 
    2nd 30GB bundled 4G LTE Data 
    3rd Purchased Data Top Up
    4th Unlimited Internet@6Mbps
    5th Basic Internet @64kbps


redCALL
  1. What is redCALL?
    redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.
  2. Do I need to activate/ subscribe redCALL?
    No, the redCALL will be activated automatically once your UX50 Postpaid plan is successfully activated or successfully ported-in.
  3. I don’t want the redCALL service. Can I terminate it?
    No, you cannot terminate the redCALL service. It is bundled with the UX50 Postpaid plan for you to enjoy unlimited calls to all networks in Malaysia.
  4. Is the unlimited voice calls to all networks valid for calls made when I am roaming?
    The unlimited voice calls is valid for domestic calls in Malaysia only.
  5. Does the unlimited voice calls include calls to fixed lines e.g. 03 numbers?
    Yes. The unlimited voice calls include all domestic calls to mobile numbers and fixed line numbers in Malaysia.  Calls to special numbers are excluded.
  6. Is there a Fair Usage Policy for the unlimited voice calls?
    Yes, Fair Usage Policy of 100 hours per month is applicable.
  7. What happens when I exceed the Fair Usage Policy for unlimited calls?
    You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.


redDATA
  1. What is the new redDATA?
    The redDATA monthly recurring VAS offers unlimited data@6Mbps every day until the end of the month.
  2. Do I need to activate/ subscribe redDATA?
    No, the redDATA will be activated automatically once your UX50 Postpaid plan is successfully activated or successfully ported-in.
  3. I don’t want the redDATA service. Can I terminate it?
    No, you cannot terminate the redDATA service. It is bundled with the UX50 Postpaid plan for you to enjoy unlimited data for all data usage.
  4. Is there a Fair Usage Policy for the unlimited data?
    Yes, Fair Usage Policy of 100GB per month is applicable.
  5. What happens when I exceed the Fair Usage Policy for unlimited data?
    Subsequent data usage will be slowed to a maximum of 64kbps.
  6. What can I use the Unlimited data for?
    The Unlimited Data can be utilised for ALL usages on your smartphone – web browsing, video streaming, social chatting, etc., and you may use it on both 4G networks.
  7. When can I utilise the redDATA unlimited data quota?
    You can utilise the redDATA unlimited data quota at any time.
  8. What is the speed of the unlimited data for redDATA ?
    The speed of the redDATA streaming is capped at 6Mbps speed.
  9. Can I enjoy the Unlimited Data when I am overseas?
    No, the Unlimited Data are available for domestic usage only.  Standard roaming charges apply for data usage when roaming overseas.
  10. Am I allowed to share my redDATA Unlimited data with other devices via mobile hotspot?
    The Unlimited data is meant for personal use on your smartphone only.

UX50

  1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.
  2. RM50 advance payment is required for new line registration. The advance payment is waived for MNP- Port-in customers (Postpaid & Prepaid excluding foreigners). The advance payment will be used to deduct against your first month’s bill and you will only be required to pay any balance due under your first month’s bill. 
  3. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent of their respective monthly credit limit.
  4. Monthly access fee for UX50 plan is only applicable for the bundled high speed data, bundled redDATA and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
  5. The redCALL and redDATA VAS are bundled with the UX50 plan and are not optional. 
  6. The bundled high speed data, bundled redDATA and unlimited voice calls to all networks in Malaysia and fixed line numbers are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate. 
  7. In the UX50 plan’s first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:

    Plan Name

    Data Usage 

    25% or less

    Data Usage 

    26% – 50%

    Data Usage

     51% – 75%

    Data Usage 

    76% or more

    UX50RM10RM20RM30RM40
  8. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be reduced to a maximum of 6Mbps without incurring extra data charges when usage exceeds 100% of the bundled data. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.
  9. This plan is NOT eligible for 30 days cooling-off period.
  10. Change plan request to the new UX50 plan is allowed starting 8 August 2023.
  11. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.

redCALL

  1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.
  2. The redCALL VAS is bundled with the NEW UX50 Postpaid plans and is not optional. RM10 per month will be charged to the bill.
  3. Unlimited voice calls include:
    • All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators
    • All domestic calls to national fixed line numbers
  4. CALLS EXCLUDED from the unlimited voice calls include:
    • Calls to 1300 / 1700 / 1600 / 1MOCC numbers
    • Calls to special and premium numbers
    •  Video calls
    • IDD calls
  5. The redCALL VAS will be auto renewed on the 1st of every month.
  6. In any event where the customer wants to change his/her subscribed plan from the UX50 to another plan, the subscription to redCALL and redDATA will be automatically continued unless the new plan is RP8, Amazing28+ or Data28.
  7. The unlimited calls to all networks in Malaysia shall NOT be:
    • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia
    • Used for rerouting calls (connection with a device/software/application)
    • Used to setup switch devices which could keep a line open potentially for hours
    • Used for multiple simultaneous calling and conference calling
    • Used for call centre and telemarketing
    • Used for continuous calling for extended period of time, auto dialing and machine to machine communication

redDATA

  1. The redDATA Value-Added Service (VAS) offers unlimited data@6Mbps and is applicable for domestic usage within Malaysian only.
  2. The redDATA VAS is bundled with the NEW UX50 Postpaid plan and is not optional.
  3. The unlimited data can be used for all data services.
  4. redDATA can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
  5. The redDATA VAS will be auto renewed on the 1st of every month.
  6. The redDATA data will expire at the end of the calendar month. Any unutilised redDATA data will not be carried forward to the following month.
  7. In any event where the customer wants to change his/her subscribed plan from NEW UX50 to another plan, the subscription to redDATA will be automatically terminated.
  8. Upon 100% utilization of the redDATA quota, any further Internet usage will be deducted from available Data Top Up quota or you will surf on reduced speeds.
  9. Unlimited data quota is restricted only for Subscriber’s individual use and cannot be shared with any other person(s) or devices in any manner (including SIM boxes or mobile hotspot) and is subjected to redONE’s Fair Usage Policy.
  10. Data service is subject to network limitations and availability and device capability. Your download speed and data capacity will vary and may be slower and could be affected by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability or due to Fair Usage Policy. (FUP). For more info, please visit https://www.redone.com.my/en/fair_use_policy
  11. redDATA is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other redONE Postpaid account.
  12. We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Plan and Service(s) for such time as we see fit or terminate, discontinue or disconnect the Plan and Service(s) if your usage:
    • shows excessive usage or placing unusual burdens on the network;
    • is for unlawful activities or for suspected fraudulent activities;
    • is not in accordance with the redONE Fair Usage Policy (at https://www.redone.com.my/en/fair_use_policy)
    • is for commercial/non-personal purposes.
  13. The Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with the terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the “Terms”) all of which are available on www.redone.com.my
 

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