Mukmin68
- What is this plan all about?
This special plan is only applicable for government servants and GLC employees which includes an exclusive PA Insurance. - Who is eligible to sign up for this plan?
Customer who works with the government sector and employees of GLC. Age limit: Eighteen (18) years old to sixty five (65) years old. - How long is this offer?
This plan is effective 15 March 2023 and it will be valid until further notice. - What is the main condition of this program?
The monthly bill payment for this plan must be via salary deduction (ANGKASA). - How much do I need to pay upon registration?
Advance payment and registration fee for Mukmin68 plan will be waived. There will be no payment collected upon registration. If you require a higher credit limit, deposit is required if your tenure with redONE is less than 6 months. - I am blacklisted by other telcos. I would like to sign up for this Mukmin68 plan with a new redONE number. How much advance payment do I need to pay?
None. Advance payment will be waived regardless of your blacklist status. - What happens if I do not fully utilise my High-Speed Data allocation?
Your balance quota for the month will be forfeited. - Will I be tied to a contract if I sign up for this plan?
Yes, you will be contracted for 24 months. An early termination penalty applies if you want to terminate this plan. - Where can I sign up this plan?
You can sign up with all types of redONE partners and redONE branch.
Note: For real time device fulfillment, it can be done via all redONE partners EXCEPT for PNC and Sales Advisors (SA). - Do the unlimited calls in the Mukmin68 plan include calls to landlines such as 03 numbers?
Yes, the unlimited calls include domestic calls to landlines throughout Malaysia. It does not include video calls, calls to special numbers and toll-free (1-300) numbers. - After I have signed up for this plan, am I allowed to upgrade my monthly data bundle?
You can purchase the one-off Data Top Up by dialing *123# or log on to 1App to purchase additional data. - After I have signed up for this promotion, can I change my plan?
No. You will be contracted for 24 months for this plan. However, if you would like to change your plan, an early settlement is required. - I am an existing Amazing8 customer. Can I change my plan to the new Mukmin68 plan?
No. The Mukmin68 plan is specially for new sign up for government servants and GLC employees only. - I have purchased the redVIDEO 1-time Add-on. Which data will be utilized first?
Refer to the table below for data utilization priority:
Utilisation | Data Usage |
Plan | Mukmin68 |
1st | Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC, redSPOT, redDATA |
2nd | 20GB bundled 4G LTE Data |
3rd | Purchased Data Top Up |
4th | redDATA |
5th | Basic Internet @64kbps |
Mukmin168 and Mukmin268
- What is this plan all about?
This special plan is only applicable for government servants and GLC employees which includes an exclusive PA Insurance. - Who is eligible to sign up for this plan
Customer who works with government sector and GLC. Age limit: Eighteen (18) years old to fifty-two (52) years old. - How long is this offer?
– - What is the main condition of this program?
The monthly bill payment for this plan must be via salary deduction through ANGKASA Bureau Services. - How much do I need to pay upon registration?
You will need to pay one month advance payment based on the plan that you are signing up. If you require a higher credit limit, deposit is required if your tenure with redONEis less than 6 months. - I am blacklisted by other telco. I would like to sign up this Mukmin168 or Mukmin268 plan with a new redONEnumber. How much is the advance payment do I need to pay?
No, You are not eligible to sign up for any of these plans. - What happens if I do not fully utilisemy High-Speed Data allocation?
Your balance quota for the month will be forfeited. - Will I be tied to a contract if I sign up for this plan?
Yes, you will be contracted for 24 months. An early termination penalty applies if you want to terminate this plan. - Where can I sign up this plan?
You can sign up with all types of redONE partners and redONE branch.
Note: For real time device fulfillment, it can be done via all redONE partners EXCEPT for PNC and Sales Advisors (SA). - Do the unlimited calls in the Mukmin168 and Mukmin268 plan include calls to landlines such as 03 numbers?
Yes, the unlimited calls include domestic calls to landlines throughout Malaysia. It does not include calls to any special numbers and toll-free (1-300) numbers. - After signed up this plan, am I allowed to upgrade my monthly data bundle?
You can purchase the one-off Data Top Up by dialing *123# or log on to 1App to purchase additional data. - Can I register for any supplementary lines?
No, the plan must be stand alone master line and it is not allowed to add any supplementary lines. - After I signed up for this promotion, can I change my plan?
No, you will be contracted for 24 months for this plan. However, if you would like to change your plan, an early settlement is required. - I am an existing Amazing8 customer. Can I change my plan to one of these plans?
No. The Mukmin168 or Mukmin268 plan is only for new sign up for government servants and GLC employee only. - I purchased the redVIDEO1 time Add-on, which data will be utilized first?
Below table are the data utilization priority:
Utilisation | Data Usage |
Plan | Mukmin168 or Mukmin268 |
1st | Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC, redSPOT, redDATA |
2nd | 30GB bundled 4G LTE Data |
3rd | Purchased Data Top Up |
4th | redDATA |
5th | Basic Internet @64kbps |
Hong Leong MSIG Takaful
- What is this product about?
This is comprehensive personal accident takaful which will ease financial burden in the event of death caused by an accident and natural causes. - What are the Shariah concepts applicable?
- Tabarru’ – a certain portion of the Contribution that the Participant agrees to donate upon occurrence of events approved by Shariah Committee of the Operator, thus enabling him to fulfil his obligation of mutual help and joint guarantee should any of his fellow Participants suffer a defined loss where his donation is meant to help others and others’ donations are meant to help him.
- Iltizam bi Al-Tabarru’ – commitment to make Tabarru’.
- Wakalah – essentially an agent-principal relationship, where the Operator acts as an agent on behalf of the Participants to manage the PRF and PA on the Participants’ behalf and the Operator earns Wakalah Fee for the services rendered.
- Ju’alah – an agreement in which the Participant promises to reward the Operator for its achievement or good performance in managing the PRF that leads to surplus to the PRF.
- Can I cancel or terminate my certificate?
The certificate is bundled to your Mukmin68, Mukmin168 and Mukmin268 plans. It is a benefit given to you until you terminate your Mukmin68, Mukmin168 or Mukmin268 plan. - What do I need to do if there are changes to my contact details?
It is important that you inform master certificate holder of any change in your contact details to ensure that all correspondences reach you in a timely manner. - What are some of the key terms and conditions that I should be aware of?
The coverage is based on Free Cover Limit as per in Master Certificate subject to declaration and contribution payment by master certificate holder. The claim notification is subject to Sunset Clause as per master certificate wording. Note: This list is non-exhaustive. Please refer to the certificate contract for the terms and conditions under this certificate. - When is the insurance coverage activated?
Takaful protection will take effect immediately after signing up. However, for existing diseases, there will be 12 months of waiting period. Death due to natural causes will only be covered on month 13 onwards.
Note: For existing disease, it will be based on the medical attendance report when customer wants to submit death claim. - What are the covers / benefits provided?
The covers / benefits are summarised as below:
Benefit | Sum Covered per Participant |
Death (Natural Causes) | RM2, 500.00 |
Death (Accidental Causes) | RM12, 500.00 |
- What are the major exclusions under this certificate?
No Death benefit shall be payable if:
- Participant/person covered commit suicide within a year from commencement date regardless of his/her mental disposition during the commission of the suicide.
- Death due to Pre-Existing Condition unless at the time of the death, participant/person covered has been covered for more than twelve (12) months from effective date of coverage.
- Participant/person covered dies as result of Acquired Immune Deficiency Syndrome (AIDS) or other sexual transmitted disease (STD).
Note: This list is non-exhaustive. Please refer to the certificate contract for the terms and conditions under this certificate. - How long does it take for the claim procedure?
Claim process within 30 working days from complete document received. - Is there any hard copy acknowledgment of the insurance coverage?There will be no individual certificate as, the Master certificate will be issued to redONE. If you require any information, you may contact your takaful operator for further assistance.
- My account is suspended. Am I still eligible for the insurance coverage?
Takaful coverage is enforced except if we have not received payment for 2 months or if the certificate is lapsed.
- How do I make a claim?
Customer will need to contact Hong Leong MSIG Takaful on the claim process:
Hong Leong MSIG Takaful Berhad 200601018337 (738090-M)
Level 5, Tower B, PJ City Development,
No. 15A, Jalan 219, Seksyen 51A,
46100 Petaling Jaya, Selangor.
Telephone : +603 7650 1800
Facsimile : +603 7620 6730
Email : ReachUs@takaful.hongleong.com.my
Website : https://www.hlmsigtakaful.com
- If I have dual subscription of Mukmin168 or Mukmin268 plan, can I claim for both coverage subscriptions?
No. You can claim ONE subscription only even you have signed up two subscriptions. Your second subscription will be excluded from the Hong Leong MSIG Takaful benefit.
- Where can I get further information?
Should you require additional information about this plan, please refer to the insurance info or you can obtain a copy from master certificate holder. If you have any enquiries, contact us at:
Hong Leong MSIG Takaful Berhad 200601018337 (738090-M)
Level 5, Tower B, PJ City Development,
No. 15A, Jalan 219, Seksyen 51A,
46100 Petaling Jaya, Selangor.
Telephone : +603 7650 1800
Facsimile : +603 7620 6730
Email : ReachUs@takaful.hongleong.com.my
Website : https://www.hlmsigtakaful.com