Prepaid

1. What is this promotion about?
   Customers who signs up for a BeyondLite and reloads RM50 during registration will receive a free Immigration FC jersey.
2. Where can I get the redONE Prepaid pack?
   You can sign up via redONE Partner through Partner App.
3. Who can sign up for the starter pack?
   Any individual aged 12 and above can sign up for this starter pack.
4. What is the maximum number of starter packs that I can get?
   You can get and register up to a maximum of 5 SIM cards.
5. When will I get the RM60 credit?
   You will receive the RM60 credit after you are notified by an Activation SMS that your registration is successful. Your free RM60 credit will be given in denominations of RM5 over 12 months.
6. I have purchased the monthly 5GB Data Top Up. What will happen after I have finished using the 5GB 4G LTE monthly Data Top Up?
   You will receive an SMS notification to inform you that you have used up your 5GB monthly data. Your subsequent data usage will be charged Pay-Per-Use rate at RM0.01 per 200kb. You can also purchase a one-off Data Top Up by dialling *108# or via Prepaid App.
7. What can I do when I dial *108#?
   You will be able to purchase a one-time Data Top Up e.g. Dial *108#, then select Monthly to purchase the Monthly 5GB data.
   No. When you are travelling overseas, your data usage will be charged based on the respective country’s roaming rates. Please log on to redone.com.my/roaming for the full list of roaming rates.
8. I have purchased a monthly 5GB Data Top Up. Can I use it while travelling?
   No. When you are travelling overseas, your data usage will be charged based on the respective country’s roaming rates. Please log on to redone.com.my/roaming for the full list of roaming rates.

Postpaid

1. What is this offer all about?
   This is an exclusive all-in-one data and voice plan for loyal Immigration Football team supporters.
2. How long is this offer for?
   This promotion starts from 11 September 2023 until further notice.
3. Where can I sign up for these plans?
   You can sign up with selected redONE Partners or via online portal.
4. Who is eligible to sign up for these plans?
   This plan is valid for Immigration personnel only.
5. How much do I need to pay upon registration?
   Please refer below table for the upfront payment charges:

   Item	FC40
   Registration Fee	Waived
   Advance Payment	RM40

   
   
   • If you require a higher credit limit, deposit is required if your tenure with redONE is less than 6 months.
6. I am blacklisted by other telcos. I would like to sign up to FC40 with a new redONE number. How much Advance Payment do I need to pay?
   You need to pay RM40 Advance Payment.
7. Will I be tied to a contract if I sign up for this plan?
   Yes, there will be 3 months’ contract for normal number. If you are signing up for a premium number, you will be contracted for 24 months.
8. Can I register for any supplementary lines with FC40?
   Yes, you can register up to 6 supplementary lines.
9. I am an existing Amazing8 customer. Can I change my plan to the FC40 plan?
   No. It’s only applicable for NEW & MNP port-in customers.
10. I purchased the redVIDEO. Which data will be utilized first?
    

    The table below is the data utilization priority:

    Utilisation	Data Usage
    1	Purchased redVIDEO (4G LTE), redSOCIAL (4G LTE), redMUSIC (4G LTE), redSTUDY (4G LTE), redSPOT
    2	30GB bundled 4G LTE High Speed Data
    3	Purchased Data Top Up
    4	Unlimited Data@6mbps
    5	Basic Internet @64kbps

11. When will I receive the FREE Jersey?
    You will receive the free jersey on the spot upon registration or upon successful port-in (for MNP port-in)
12. I don’t want FREE jersey. Can exchange it for a bill rebate?
    No, the FREE jersey is bundled to the plan as a supporter for Immigration FC.

redCALL

1. What is redCALL?
   redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.
2. Do I need to activate/ subscribe redCALL?
   No. TheredCALLwill be activated automatically once your FC40 postpaid plan is successfully activated or successfully ported-in
3. I don’t want the redCALL service. Can I terminate it?
   No. You cannot terminate the redCALL service. It is bundled with the FC40 postpaid plan for you to enjoy unlimited calls to all networks in Malaysia.
4. Is there a Fair Usage Policy for the unlimited voice calls?
   Yes, Fair Usage Policy of 100 hours per month is applicable.
5. What happens when I exceed the Fair Usage Policy for unlimited calls?
   You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.

redDATA

1. What is redDATA?
   redDATA is a Value-Added Service (VAS) that offers unlimited data@6Mbps.
2. Do I need to activate/ subscribe redDATA?
   No, the redDATA will be activated automatically once your FC40 postpaid plan is successfully activated or successfully ported-in. Subscription charges for individual partners may apply, if any.
3. I don’t want the redDATA Can I terminate it?
   No, you cannot terminate the redDATA service. It is bundled with the FC40 postpaid plan for you to enjoy unlimited data access in Malaysia.
4. I have utilised the redDATA Can I subscribe to redDATA again?
   No, only 1 active subscription is allowed in a month. However, you can purchase the Data Top Up to stream at high speed.
5. How do the customers check on their redDATA data balance?
   Customers can check the usage via by dialing *123# or via 1App.
6. When can I utilise the redDATA data quota?
   You can use the redDATA data anytime. The redDATA data will expire at the end of the month.
7. What is the speed of the redDATA streaming?
   The speed of data quota for redDATA streaming is 6Mbps. You will need to use a 4G LTE compatible device to enjoy the 4G speed.

1. Valid for New sign up and MNP Port in customers. M2M customers is not eligible for this plan.
2. The plan can be registered as Master account or a Supplementary account.
3. Each Master account is allowed to register up to max 6 Supplementary accounts.
4. No Registration Fee is required for FC40.
5. RM40 Advance Payment is required for registration of New Line. However, the Advance Payment is waived for MNP port-in registration.
6. All prices displayed exclude service tax which will be imposed in Customer’s monthly bill.
7. Monthly access for FC40 is only applicable for the bundled high speed data, bundled redDATA and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
8. The redCALL and redDATA VAS are bundled with the FC40 plan and are not optional. RM10 per month will be charged to the bill for redCALL.
9. The bundled high speed data, bundled redDATA and unlimited voice calls to all networks in Malaysia and fixed line numbers are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
   

   Plan Name	Data Usage 25% or less	Data Usage 26%-50%	Data Usage 51%-75%	Data Usage 76% or more
   FC40	RM7.50	RM15	RM22.50	RM30

10. In the FC40 plan’s first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:
11. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.
12. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be reduced to a maximum of 6Mbps without incurring extra data charges when usage exceeds 100% of the bundled data. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.
13. redDATA speed is capped at up to 6Mbps.
14. This FC40 plan is NOT eligible for 30 days cooling-off period.
15. Change plan request to the new FC40 plan is not allowed.

redCALL

1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.
2. The redCALL VAS is bundled with the FC40 postpaid plan and is not optional. RM10 per month will be charged to the bill.
3. Unlimited voice calls include:
   • All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators
   • All domestic calls to national fixed line numbers
4. CALLS EXCLUDED from the unlimited voice calls include:
   • Calls to 1300 / 1700 / 1600 / 1MOCC numbers
   • Calls to special and premium numbers
   • Video calls
   • IDD calls
5. The redCALL VAS will be auto renewed on the 1st of every month.
6. In any event where the customer wants to change his/her subscribed plan from FC40 to another plan, the subscription to redCALL will be automatically continued unless the new plan is Amazing38, Amazing58, or UX50.
7. The unlimited calls to all networks in Malaysia shall NOT be:

• • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia
  • Used for rerouting calls (connection with a device/software/application)
  • Used to setup switch devices which could keep a line open potentially for hours
  • Used for multiple simultaneous calling and conference calling
  • Used for call centre and telemarketing
  • Used for continuous calling for extended period of time, auto dialling and machine to machine communication

redDATA

1. The redDATA Value-Added Service (VAS) offers unlimited data@6Mbps and is applicable for domestic usage within Malaysian only.
2. The redDATA VAS is bundled with the FC40 Postpaid plan and is not optional.
3. The unlimited data can be used for all data services.
4. redDATA can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
5. The redDATA VAS will be auto renewed on the 1st of every month.
6. The redDATA data will expire at the end of the calendar month. Any unutilised redDATA data will not be carried forward to the following month.
7. In any event where the customer wants to change his/her subscribed plan from FC40 to another plan, the subscription to redDATA will be automatically terminated.
8. Upon 100% utilization of the redDATA quota, any further Internet usage will be deducted from available Data Top Up quota, or you will surf on reduced speeds.
9. Unlimited data quota is restricted only for Subscriber’s individual use and cannot be shared with any other person(s) or devices in any manner (including SIM boxes or mobile hotspot) and is subjected to redONE’s Fair Usage Policy.
10. Data service is subject to network limitations and availability and device capability. Your download speed and data capacity will vary and may be slower and could be affected by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability or due to Fair Usage Policy. (FUP). For more info, please visit https://www.redone.com.my/en/fair_use_policy
11. redDATA is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other redONE Postpaid account.
12. We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Plan and Service(s) for such time as we see fit or terminate, discontinue or disconnect the Plan and Service(s) if your usage:
    • shows excessive usage or placing unusual burdens on the network;
    • is for unlawful activities or for suspected fraudulent activities;
    • is not in accordance with the redONE Fair Usage Policy (at https://www.redone.com.my/en/fair_use_policy)
    • is for commercial/non-personal purposes.
13. The Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with the terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the “Terms”) all of which are available on www.redone.com.my