Prepaid

1. What is this promotion about?
   Customers who signs up for a BeyondLite and reloads RM50 during registration will receive a free PDRM FC Replica jersey.
2. Where can I get the redONE Prepaid pack?
   You can sign up via redONE Partner through Partner App.
3. Who can sign up for the starter pack?
   Any individual aged 12 and above can sign up for this starter pack.
4. What is the maximum number of starter packs that I can get?
   You can get and register up to a maximum of 5 SIM cards.
5. When will I get the RM60 credit?
   You will receive the RM60 credit after you are notified by an Activation SMS that your registration is successful. Your free RM60 credit will be given in denominations of RM5 over 12 months.
6. I have purchased the monthly 5GB Data Top Up. What will happen after I have finished using the 5GB 4G LTE monthly Data Top Up?
   You will receive an SMS notification to inform you that you have used up your 5GB monthly data. Your subsequent data usage will be charged Pay-Per-Use rate at RM0.01 per 200kb. You can also purchase a one-off Data Top Up by dialling *108# or via Prepaid App.
7. What can I do when I dial *108#?
   You will be able to purchase a one-time Data Top Up e.g. Dial *108#, then select Monthly to purchase the Monthly 5GB data.
8. No. When you are travelling overseas, your data usage will be charged based on the respective country’s roaming rates. Please log on to redone.com.my/roaming for the full list of roaming rates.

Postpaid

Jersey Fulfilment After 2 Bill Settlement

1. What is this offer all about?
   This is an exclusive all-in-one data and voice plan for PDRM personnel.
2. How long is this offer for?
   This promotion starts from 2 May 2023 until further notice
3. Where can I sign up for these plans?
   You can sign up at any redONE Branch Office and redONE Partners.
4. Who is eligible to sign up for these plans?
   All new personal, corporate and MNP port in numbers starting from 2 May 2023 (excluding M2M).
5. How much do I need to pay upon registration?
   Please refer below table for the upfront payment charges:

• For a limited time only, we are waiving the Advance Payment for all Mobile Number Portability (MNP) customers.
• If you require a higher credit limit, deposit is required if your tenure with redONE is less than 6 months.

6. I am blacklisted by other telcos. I would like to sign up to FC50 with a new redONE number. How much Advance Payment do I need to pay?
   You need to pay RM50 Advance Payment.
7. Will I be tied to a contract if I sign up for this plan?
   This plan is not contracted. However, if you take up a premium number, you will be subjected to a contract period of 24 months.
8. Can I register for any supplementary lines with FC50?
   Yes, you can register up to 6 supplementary lines.
9. I am an existing Amazing8 customer. Can I change my plan to the new FC50 plan?
   No. It’s only applicable for NEW & MNP port-in customers.
10. I purchased the redVIDEO. Which data will be utilized first?
    The table below is the data utilization priority:

11. When will I receive the FREE Jersey?
    If you have fully paid your 1^st and 2^nd bills, you will be notified by redONE on the Jersey redemption. On average, you will receive the Jersey within 30 working days from the date of submission for your Jersey redemption.
12. My line is barred due to overdue payment. Am I still entitled to receive the FREE Jersey?
    You will have to make full payments for the 1^st and 2^nd bills before redONE sends you the Jersey redemption notification.
13. My line is suspended due to overdue payment? Am I still entitled to receive the FREE jersey?
    Sorry, if you did not make a full payment for your 1^st and 2^nd bill, the FREE jersey will be forfeited.
14. I don’t want FREE jersey. Can exchange it for a bill rebate?
    No, the FREE jersey is bundled to the plan as a supporter for the PDRM FC team.

Jersey Fulfilment During Registration

1. What is this offer all about?
   This is an exclusive all-in-one data and voice plan for PDRM personnel.
2. How long is this offer?
   This promotion starts from 2 May 2023 until further notice
3. Where can I sign up for these plans?
   You can sign up at any redONE Branch Office and redONE Partners.
4. Who is eligible to sign up for these plans?
   All new personal, corporate and MNP port in numbers starting from 2 May 2023 (excluding M2M).
5. How much do I need to pay upon registration?
   Please refer to the table below for the upfront payment charges:

• If you require a higher credit limit, deposit is required if your tenure with redONE is less than 6 months.

6. I am blacklisted by other telcos. I would like to sign up to FC50 with a new redONE number. How much Advance Payment do I need to pay?
   You need to pay RM100 Advance Payment.
7. Will I be tied to a contract if I sign up for this plan?
   Yes, this plan is subject to 3 months contract. If you take up a premium number you will be subjected to a contract period of 24 months.
8. Can I register for any supplementary lines with FC50?
   Yes, you can register up to 6 supplementary lines.
9. I am an existing Amazing8 customer. Can I change my plan to the new FC50 plan?
   No. It’s only applicable for NEW & MNP port-in customers.
10. What happens if I terminate my line within the 3-month contract period?
    You will need to pay an early termination penalty as specified in the signed Customer Agreement Form.
11. I purchased the redVIDEO, which data will be utilized first?
    Below table is the date utilisation priority:

redCALL

1. What is redCALL?
   redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.
2. Do I need to activate/ subscribe redCALL?
   No. The redCALL will be activated automatically once your FC50 & FC50A Postpaid plan is successfully activated or successfully ported-in
3. I don’t want the redCALL service. Can I terminate it?
   No. You cannot terminate the redCALL service. It is bundled with the FC50 & FC50A Postpaid plan for you to enjoy unlimited calls to all networks in Malaysia.
4. Is there a Fair Usage Policy for the unlimited voice calls?
   Yes, Fair Usage Policy of 100 hours per month is applicable.
5. What happens when I exceed the Fair Usage Policy for unlimited calls?
   You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.

redDATA

1. What is redDATA?
   redDATA is a Value-Added Service (VAS) that offers unlimited data@3Mbps
2. Do I need to activate/ subscribe redDATA?
   No, the redDATA will be activated automatically once your FC50 & FC50A Postpaid plan is successfully activated or successfully ported-in. Subscription charges for individual partners may apply, if any.
3. I don’t want the redDATA Can I terminate it?
   No, you cannot terminate the redDATA service. It is bundled with the FC50 & FC50A Postpaid plan for you to enjoy unlimited data access in Malaysia.
4. I have utilised the redDATA Can I subscribe to redDATA again?
   No, only 1 active subscription is allowed in a month. However, you can purchase the Data Top Up to stream at high speed.
5. How do the customers check on their redDATA data balance?
   Customers can check the usage via by dialing *123# or via 1App.
6. When can I utilise the redDATA data quota?
   You can use the redDATA data anytime. The redDATA data will expire at the end of the month.
7. What is the speed of the redDATA streaming?
   The speed of data quota for redDATA streaming is 6Mbps. You will need to use a 4G LTE compatible device to enjoy the 4G speed.

Terms and Conditions

1. All prices displayed for the redONE Postpaid FC50 plan is excluding service tax.
2. The redONE Postpaid can only be subscribed to by new line and individual port-in (MNP) customers.
3. The plans can be registered as a Master account or a Supplementary account.
4. Registration fee and advance payment of RM50 (exempted for port-in MNP customers) are required.
5. Monthly access fee for FC50 plan is only applicable for the bundled high speed data, bundled redDATA and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
6. The redCALL and redDATA VAS are bundled with the FC50 plan and are not optional. RM10 per month will be charged to the bill for redCALL.
7. The bundled high speed data, bundled redDATA and unlimited voice calls to all networks in Malaysia and fixed line numbers are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
8. In the FC50 plan’s first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:

• In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.
• Upon 100% utilisation of the bundled high speed data, the subsequent usage will be reduced to a maximum of 6Mbps without incurring extra data charges when usage exceeds 100% of the bundled data. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.

Jersey Fulfilment After 2 Bill Settlement

1. Customers will receive a FREE PDRM Jersey after full payment of the bill for 2 (two) consecutive months.
2. The bill must be fully paid “including monthly commitment, ST, outstanding charges (if any) and any admin fee (if applicable)”.
3. Failure to make a full payment within the first 3 months from the date of the 1st bill, will result in the jersey being forfeited.
4. The Subscriber Account status must be “Active in Use”.
5. If the subscriber does not fill up the form, the subscriber will be sent a total of 3 reminders with an interval of 3 days in between each reminder.
6. If the subscriber does not fill up the form after the 3 reminders, an email will be sent to them after 2 days.
7. If the customer does not fill up the redemption form after 15 days from the first pop up date, the jersey will be forfeited.

Jersey Fulfilment During Registration

1. If customers wish to receive a FREE PDRM Jersey upon registration, an advance payment of RM100 is required. The credit will be deducted from the customer’s monthly bills at RM25 per month for 4 (four) months.
2. The new line customers will receive the FREE PDRM jersey after successful line registration. MNP port in customers to redeem the FREE PDRM jersey after the line is successfully ported in to the FC50 plan.
3. The plan is subject to a contract for 3 months.
4. The terms and conditions of this offer will be read in addition to the terms and conditions of redONE (Main Terms & Conditions) accepted by the customer.

redCALL

1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.
2. The redCALL VAS is bundled with the NEW FC50 & FC50A Postpaid plan and is not optional. RM10 per month will be charged to the bill.
3. Unlimited voice calls include:
   • All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators
   • All domestic calls to national fixed line numbers
4. CALLS EXCLUDED from the unlimited voice calls include:
   • Calls to 1300 / 1700 / 1600 / 1MOCC numbers
   • Calls to special and premium numbers
   • Video calls
   • IDD calls
5. The redCALL VAS will be auto renewed on the 1^st of every month.
6. In any event where the customer wants to change his/her subscribed plan from NEW FC50 to another plan, the subscription to redCALL will be automatically terminated unless the new plan is Amazing38C, Hybrid50U or Amazing58.
7. The unlimited calls to all networks in Malaysia shall NOT be:
   • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia
   • Used for rerouting calls (connection with a device/software/application)
   • Used to setup switch devices which could keep a line open potentially for hours
   • Used for multiple simultaneous calling and conference calling
   • Used for call centre and telemarketing
   • Used for continuous calling for extended period of time, auto dialing and machine to machine communication

redDATA

1. The redDATA Value-Added Service (VAS) offers unlimited data@6Mbps and is applicable for domestic usage within Malaysian only.
2. The redDATA VAS is bundled with the NEW FC50 Postpaid plan and is not optional.
3. The unlimited data can be used for all data services.
4. redDATA can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
5. The redDATA VAS will be auto renewed on the 1^st of every month.
6. The redDATA data will expire at the end of the calendar month. Any unutilised redDATA data will not be carried forward to the following month.
7. In any event where the customer wants to change his/her subscribed plan from NEW FC50 & FC50A to another plan, the subscription to redDATA will be automatically terminated.
8. Upon 100% utilization of the redDATA quota, any further Internet usage will be deducted from available Data Top Up quota or you will surf on reduced speeds.Unlimited data quota is restricted only for
9. individual use and cannot be shared with any other person(s) or devices in any manner (including SIM boxes or mobile hotspot) and is subjected to redONE’s Fair Usage Policy.
10. Data service is subject to network limitations and availability and device capability. Your download speed and data capacity will vary and may be slower and could be affected by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability or due to Fair Usage Policy. (FUP). For more info, please visit https://www.redone.com.my/legal/fair_use_policy
11. redDATA is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other redONE Postpaid account.
12. We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Plan and Service(s) for such time as we see fit or terminate, discontinue or disconnect the Plan and Service(s) if your usage:
    • shows excessive usage or placing unusual burdens on the network;
    • is for unlawful activities or for suspected fraudulent activities;
    • is not in accordance with the redONE Fair Usage Policy (at https://www.redone.com.my/legal/fair_use_policy) is for commercial/non-personal purposes.
    • The Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with the terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the “Terms”) all of which are available on www.redone.com.my