Prepaid
- What is this promotion about?
Customers who signs up for a BeyondLite and reloads RM50 during registration will receive a free PDRM FC Replica jersey. - Where can I get the redONE Prepaid pack?
You can sign up via redONE Partner through Partner App. - Who can sign up for the starter pack?
Any individual aged 12 and above can sign up for this starter pack. - What is the maximum number of starter packs that I can get?
You can get and register up to a maximum of 5 SIM cards. - When will I get the RM60 credit?
You will receive the RM60 credit after you are notified by an Activation SMS that your registration is successful. Your free RM60 credit will be given in denominations of RM5 over 12 months. - I have purchased the monthly 5GB Data Top Up. What will happen after I have finished using the 5GB 4G LTE monthly Data Top Up?
You will receive an SMS notification to inform you that you have used up your 5GB monthly data. Your subsequent data usage will be charged Pay-Per-Use rate at RM0.01 per 200kb. You can also purchase a one-off Data Top Up by dialling *108# or via Prepaid App. - What can I do when I dial *108#?
You will be able to purchase a one-time Data Top Up e.g. Dial *108#, then select Monthly to purchase the Monthly 5GB data. - No. When you are travelling overseas, your data usage will be charged based on the respective country’s roaming rates. Please log on to redone.com.my/roaming for the full list of roaming rates.
Postpaid
Jersey Fulfilment After 2 Bill Settlement
- What is this offer all about?
This is an exclusive all-in-one data and voice plan for PDRM personnel. - How long is this offer for?
This promotion starts from 2 May 2023 until further notice - Where can I sign up for these plans?
You can sign up at any redONE Branch Office and redONE Partners. - Who is eligible to sign up for these plans?
All new personal, corporate and MNP port in numbers starting from 2 May 2023 (excluding M2M). - How much do I need to pay upon registration?
Please refer below table for the upfront payment charges:
Item | FC50 |
Registration Fee | RM10 |
Advance Payment | RM50 |
- For a limited time only, we are waiving the Advance Payment for all Mobile Number Portability (MNP) customers.
- If you require a higher credit limit, deposit is required if your tenure with redONE is less than 6 months.
- I am blacklisted by other telcos. I would like to sign up to FC50 with a new redONE number. How much Advance Payment do I need to pay?
You need to pay RM50 Advance Payment. - Will I be tied to a contract if I sign up for this plan?
This plan is not contracted. However, if you take up a premium number, you will be subjected to a contract period of 24 months. - Can I register for any supplementary lines with FC50?
Yes, you can register up to 6 supplementary lines. - I am an existing Amazing8 customer. Can I change my plan to the new FC50 plan?
No. It’s only applicable for NEW & MNP port-in customers. - I purchased the redVIDEO. Which data will be utilized first?
The table below is the data utilization priority:
Utilisation | Data Usage |
1 | Purchased redVIDEO (4G LTE), redSOCIAL (4G LTE), redMUSIC (4G LTE), redSTUDY (4G LTE), redSPOT |
2 | 20GB bundled 4G LTE High Speed Data |
3 | Purchased Data Top Up |
4 | Unlimited Data@6mbps |
5 | Basic Internet @64kbps |
- When will I receive the FREE Jersey?
If you have fully paid your 1st and 2nd bills, you will be notified by redONE on the Jersey redemption. On average, you will receive the Jersey within 30 working days from the date of submission for your Jersey redemption. - My line is barred due to overdue payment. Am I still entitled to receive the FREE Jersey?
You will have to make full payments for the 1st and 2nd bills before redONE sends you the Jersey redemption notification. - My line is suspended due to overdue payment? Am I still entitled to receive the FREE jersey?
Sorry, if you did not make a full payment for your 1st and 2nd bill, the FREE jersey will be forfeited. - I don’t want FREE jersey. Can exchange it for a bill rebate?
No, the FREE jersey is bundled to the plan as a supporter for the PDRM FC team.
Jersey Fulfilment During Registration
- What is this offer all about?
This is an exclusive all-in-one data and voice plan for PDRM personnel. - How long is this offer?
This promotion starts from 2 May 2023 until further notice - Where can I sign up for these plans?
You can sign up at any redONE Branch Office and redONE Partners. - Who is eligible to sign up for these plans?
All new personal, corporate and MNP port in numbers starting from 2 May 2023 (excluding M2M). - How much do I need to pay upon registration?
Please refer to the table below for the upfront payment charges:
Item | FC50 |
Registration Fee | RM10 |
Advance Payment | RM100 |
- If you require a higher credit limit, deposit is required if your tenure with redONE is less than 6 months.
- I am blacklisted by other telcos. I would like to sign up to FC50 with a new redONE number. How much Advance Payment do I need to pay?
You need to pay RM100 Advance Payment. - Will I be tied to a contract if I sign up for this plan?
Yes, this plan is subject to 3 months contract. If you take up a premium number you will be subjected to a contract period of 24 months. - Can I register for any supplementary lines with FC50?
Yes, you can register up to 6 supplementary lines. - I am an existing Amazing8 customer. Can I change my plan to the new FC50 plan?
No. It’s only applicable for NEW & MNP port-in customers. - What happens if I terminate my line within the 3-month contract period?
You will need to pay an early termination penalty as specified in the signed Customer Agreement Form. - I purchased the redVIDEO, which data will be utilized first?
Below table is the date utilisation priority:
Utilisation | Data Usage |
1 | Purchased redVIDEO (4G LTE), redSOCIAL (4G LTE), redMUSIC (4G LTE), redSTUDY (4G LTE), redSPOT |
2 | 20GB bundled 4G LTE High Speed Data |
3 | Purchased Data Top Up |
4 | Unlimited Data@6mbsps |
5 | Basic Internet @64kbps |
redCALL
- What is redCALL?
redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia. - Do I need to activate/ subscribe redCALL?
No. The redCALL will be activated automatically once your FC50 & FC50A Postpaid plan is successfully activated or successfully ported-in - I don’t want the redCALL service. Can I terminate it?
No. You cannot terminate the redCALL service. It is bundled with the FC50 & FC50A Postpaid plan for you to enjoy unlimited calls to all networks in Malaysia. - Is there a Fair Usage Policy for the unlimited voice calls?
Yes, Fair Usage Policy of 100 hours per month is applicable. - What happens when I exceed the Fair Usage Policy for unlimited calls?
You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.
redDATA
- What is redDATA?
redDATA is a Value-Added Service (VAS) that offers unlimited data@3Mbps - Do I need to activate/ subscribe redDATA?
No, the redDATA will be activated automatically once your FC50 & FC50A Postpaid plan is successfully activated or successfully ported-in. Subscription charges for individual partners may apply, if any. - I don’t want the redDATA Can I terminate it?
No, you cannot terminate the redDATA service. It is bundled with the FC50 & FC50A Postpaid plan for you to enjoy unlimited data access in Malaysia. - I have utilised the redDATA Can I subscribe to redDATA again?
No, only 1 active subscription is allowed in a month. However, you can purchase the Data Top Up to stream at high speed. - How do the customers check on their redDATA data balance?
Customers can check the usage via by dialing *123# or via 1App. - When can I utilise the redDATA data quota?
You can use the redDATA data anytime. The redDATA data will expire at the end of the month. - What is the speed of the redDATA streaming?
The speed of data quota for redDATA streaming is 6Mbps. You will need to use a 4G LTE compatible device to enjoy the 4G speed.