For Existing Customer (Loyalty Plan)

1. What is this promotion about?
   This promotion is a loyalty programme to reward existing redONE customers with a complimentary smartphone when they register a new supplementary line.
2. When is this promotion available?
   This promotion starts on January 2022 and is valid until further notice.
3. Where can I enjoy this promotion?
   You can visit your nearest redONE Premier Shop, VPS, PNC Gold, redCOOP SA, redCOOP VPS, redCOOP PSA.
4. Are prices stated in this page inclusive of service tax?
   No. Prices displayed in this page exclude service tax (except for advance payment).
5. Do I need to pay for registration fees and advance payment when I sign up for an Amazing Postpaid plan under this promotion?
   Yes.
6. How do I know if I am eligible for this promotion?
   This promotion is valid for Amazing58, and Amazing38 master account customers with a tenure of over 12 months and a good payment record (Not barred or suspended in the past 3 months). Each eligible master account customer is allowed to sign up for one (1) new supplementary line (register new or port-in) to get one (1) FREE smartphone or purchase it at a discounted price.
7. Is there a contract period for the plans under this promotion?
   The contract period for the supplementary line is for 24 months, while the contract period for the master account will be reset to 24 months.

For New Customer (Smart Plans)

1. What is this promotion all about?
   This is an exclusive device and postpaid plan bundle promotion. You can get a FREE device or smartphone or purchase it at a discounted price when you subscribe to the redONE Smart68U or Smart38 plan.
2. How long is the promotion period?
   This promotion starts from January 2022 until further notice.
3. Where can I sign up for this promotion?
   You can sign up at any redONE Premier Shop, PNC Gold & redONE Branches.
4. Who is eligible to sign up for this promotion?
   All new personal and MNP port in numbers (excluding M2M).
5. I am an existing RP8 customer with 3 months contract remaining. Am I allowed to sign up for this phone bundle promotion?
   No, you cannot. However, you can sign up for a new line or port in a number to enjoy this offer.
6. Is there any Registration Fee required for this promotion?
   Yes, you will need to pay RM50 Registration Fee to sign up for the Smart68U or Smart38 plan.
7. Is there any device upfront payment required for this promotion?
   There is no upfront payment required for the device(s). The device is given to you for FREE when you subscribe to a redONE Smart68U or Smart38 Postpaid plan.
8. Is there any advance payment required for this promotion?
   
   • The SMART38 plan requires an advance payment of RM180. The credit will be offset in the customer’s monthly bill for 12 months at RM15 per month.
   • The SMART68U plan requires an advance payment of RM300. The credit will be offset in the customer’s monthly bill for 12 months at RM25 per month.
9. Will I be tied to a contract if I sign up for this promotion?
   Yes, this promotion is subject to a contract period of 24 months.
10. Why do I need to sign a contract to enjoy this promotion?
    This is a subsidised device and Postpaid plan bundle promotion from redONE and the contract is to ensure that you will remain as a redONE customer for a set period of time.
11. I signed up for this promotion. What happens when if I exceeded the bundled monthly data quota?
    
    • SMART38 plan: Once you have exceeded the monthly bundled data quota, your data connection will be throttled to a maximum of 64kbps, depending on your location and current network condition.
    • SMART68U plan: Once you have exceeded the monthly bundled data quota, your data connection will be throttled to a maximum of 3Mbps, depending on your location and current network condition.
12. Can I port in my number from other telco operators to enjoy this offer?
    Yes, you can. Smart68U and Smart38 Postpaid plans are available for all MNP port-in users (Except M2M customers).
13. My MNP port-in request failed. How can I get back the advance payment and deposit paid?
    You will need to go back to the redONE Branch or Partner that registered the port-in line for the refund.
14. After I have signed up for this promotion, am I allowed to upgrade my monthly data quota?
    No, you cannot upgrade your monthly data quota. However, you can purchase Data Top Up to enjoy the 4G LTE speed once you have fully utilised your plan’s monthly data quota.
15. What happens if I terminated my Postpaid line within the contract period?
    You will incur the early termination penalty as per your signed contract.
16. The plan comes bundled with redVIDEO, which data will be utilized first?
    Below table are the data utilization priority:
    

    Utilisation	Data Usage
    Plan	Smart38	Smart68U
    1st	redVIDEO 500MB/day @1mbps	Purchased redVIDEO, redSOCIAL, FREE redSTUDY, redMUSIC
    2nd	Purchased redVIDEO, redSOCIAL, FREE redSTUDY, redMUSIC	10GB bundled 4G LTE High Speed Data
    3rd	8GB bundled 4G LTE High Speed Data	Purchased Data Top Up
    4th	Purchased Data Top Up	redDATA
    5th	Basic Internet @64kbps	Basic Internet @64kbps

17. How can I check the stock availability in the redONE Branch or Partner? Will this information be available in your redONE website?
    No, the information is not available in the redONE website. Please walk in to the nearest redONE Branch or redONE Partner to check on stock availability.
18. What is the warranty period of the device(s)?
    All device(s) comes with the standard 1-year manufacturer warranty period.
19. Do we get to choose the colour of the FREE phone?
    Yes, and the colours are subject to availability.
20. If my phone is faulty, where can I go to repair it?
    For any after sales enquiry, customers must refer to the manufacturer and visit an authorised Support Centre.

redCALL (Smart68U and Smart38 plan)

1. What is redCALL?
   redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.
2. Do I need to activate/ subscribe redCALL?
   No, the redCALL will be activated automatically once your SMART68U or Smart38 Postpaid plan is successfully ported-in.
3. I don’t want the redCALL service. Can I terminate it?
   No, you cannot terminate the redCALL service. It is bundled with the SMART68U and Smart38 Postpaid plan for you to enjoy unlimited calls to all networks in Malaysia.
4. Is there a Fair Usage Policy for the unlimited voice calls?
   Yes, Fair Usage Policy of 100 hours per month is applicable.
5. What happens when I exceed the Fair Usage Policy for unlimited calls?
   You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.

redDATA (Smart68U plan)

1. What is redDATA?
   redDATA is a new Value-Added Service (VAS) that gives unlimited data @3Mbps every day until the end of the month, for usage in Malaysia.
2. Do I need to activate/ subscribe redDATA?
   No, the redDATA will be activated automatically once your Smart68U Postpaid plan is successfully activated/ ported-in.
3. I don’t want the redDATA service. Can I terminate it?
   No, you cannot terminate the redDATA service. It is bundled with the Smart68U for you to enjoy unlimited data @3Mbps every day until the end of the month.
4. Is there a Fair Usage Policy for the redDATA unlimited data?
   Yes, the redDATA is subjected to Fair Usage Policy (FUP) of 100GB data allocation per month (including day of plan activation).
5. What happens when I exceed the Fair Usage Policy for unlimited data?
   Once your utilisation has reached its limit in compliance to the Fair Usage Policy for unlimited data, your data access will be throttled to a maximum of 64kbps, depending on user’s location and current network conditions.

redVIDEO Daily 500MB (Smart38 plan)

1. What is redVIDEO Daily Data?
   redVIDEO Daily Data is a Value-Added Service (VAS) that offers data per day to stream videos on popular video channels capped at 3Mbps speed.
2. Do I need to activate/ subscribe redVIDEO Daily Data?
   No, the redVIDEO Daily Data will be activated automatically once your Smart38 Postpaid plan is successfully activated/ ported-in.
3. I don’t want the redVIDEO Daily Data service. Can I terminate it?
   No, you cannot terminate the redVIDEO Daily Data service. It is bundled with Smart38 Postpaid plan for you to enjoy streaming videos on popular video channels in Malaysia.
4. I have utilised the redVIDEO Daily Data quota. Can I subscribe redVIDEO Daily Data again?
   No, only 1 active redVIDEO Daily Data service is allowed in a month. However, you can purchase the high speed 1-time Add on. For each successful purchase, RM10 will be charged to your bill.
5. How do the customers check on their redVIDEO Daily Data balance?
   Customers can check the usage via by dialing *123# or 1App.
6. When can I utilise the redVIDEO Daily data quota?
   You can use the redVIDEO Daily data anytime. The redVIDEO Daily data will expire at the end of the day at 11:59PM every day.
7. What is the speed of the data for redVIDEO streaming?
   The speed of your data quota for redVIDEO streaming is capped at 3Mbps.

redSOCIAL (Smart38 plan)

1. What is redSOCIAL?
   redSOCIAL is a Value-Added Service (VAS) that offers 10GB 4G LTE data for access to four (4) popular social channels. The partners that you can stream using redSOCIAL are:-
   • Facebook
   • Instagram
   • Whatsapp
   • WeChat
2. Do I need to activate/ subscribe redSOCIAL?
   No, the redSOCIAL will be activated automatically once your Smart38 Postpaid plan is successfully ported-in. Subscription charges for individual partners may apply, if any.
3. I don’t want the redSOCIAL service. Can I terminate it?
   No, you cannot terminate the redSOCIAL service. It is bundled with the Smart38 Postpaid plan for you to enjoy access to four (4) popular social channels in Malaysia.
4. I have utilised the 10GB redSOCIAL monthly recurring quota. Can I subscribe redSOCIAL again?
   No, only 1 active subscription is allowed in a month. However, you can purchase the 1-time Add on. For each successful purchase, RM10 will be charged to your bill.
5. How do the customers check on their 10GB redSOCIAL data balance?
   Customers can check the usage via by dialing *123# or 1App.
6. When can I utilise the 10GB redSOCIAL data quota?
   You can use the 10GB redSOCIAL data anytime. The 10GB redSOCIAL data will expire at the end of the month.
7. What is the speed of the 10GB data for redSOCIAL streaming?
   The speed of 10GB data quota for redSOCIAL streaming is high speed 4G LTE data. You will need to use a 4G LTE compatible device to enjoy the 4G speed.
8. Does redSOCIAL consume my plan’s bundled data?
   No. redSOCIAL provides you additional 10GB data to stream Facebook, Instagram, WhatsApp & WeChat. Standard data consumption may apply for any in-app purchase, third party apps and links out of redSOCIAL’s partners.

For Existing Customer (Loyalty Plan)

1. This promotion is a loyalty programme to reward existing redONE customers with a complimentary smartphone when they register a new supplementary line.
2. This promotion starts on January 2022 and is valid until further notice.
3. This plan can be purchased at any redONE Premier Shop, VPS, PNC Gold, redCOOP SA, redCOOP VPS, redCOOP PSA.
4. Prices displayed in this page exclude service tax (except for advance payment).
5. Registration fees and advance payment for an Amazing Postpaid plan under this promotion is required.
6. This promotion is valid for Amazing58, and Amazing38 master account customers with a tenure of over 12 months and a good payment record (Not barred or suspended in the past 3 months). Each eligible master account customer is allowed to sign up for one (1) new supplementary line (register new or port-in) to get one (1) FREE smartphone or purchase it at a discounted price.
7. The contract period for the supplementary line is for 24 months, while the contract period for the master account will be reset to 24 months.

For New Customer (Smart Plans)

1. This is an exclusive device and postpaid plan bundle promotion. Subscribers can get a FREE device or smartphone or purchase it at a discounted price when you subscribe to the redONE Smart68U or Smart38 plan.
2. This promotion starts from now until further notice.
3. Customers can sign up at any redONE Premier Shop, PNC Gold, redCOOP VPS & redONE Branches.
4. All new personal and MNP port in numbers (excluding M2M) are eligible for this promotion.
5. A registration fee of RM50 is required to sign up for the Smart68U or Smart38 plan.
6. There is no upfront payment required for the device(s). The device is given to you for FREE when you subscribe to a redONE Smart68U or Smart38 Postpaid plan.
7. The advance payment required for this promotion is as follows:
   
   • The SMART38 plan requires an advance payment of RM180. The credit will be offset in the customer’s monthly bill for 12 months at RM15 per month.
   • The SMART68U plan requires an advance payment of RM300. The credit will be offset in the customer’s monthly bill for 12 months at RM25 per month.
8. This promotion is subject to a contract period of 24 months.
9. This is a subsidised device and Postpaid plan bundle promotion from redONE and the contract is to ensure that you will remain as a redONE customer for a set period of time.
10. Smart68U and Smart38 Postpaid plans are available for all MNP port-in users (Except M2M customers).
11. You will incur the early termination penalty as per your signed contract if you terminate the postpaid plan within the contract period.
12. The data utilisation priority is as follows:
    

    Utilisation	Data Usage
    Plan	Smart38	Smart68U
    1st	redVIDEO 500MB/day @1mbps	Purchased redVIDEO, redSOCIAL, FREE redSTUDY, redMUSIC
    2nd	Purchased redVIDEO, redSOCIAL, FREE redSTUDY, redMUSIC	10GB bundled 4G LTE High Speed Data
    3rd	8GB bundled 4G LTE High Speed Data	Purchased Data Top Up
    4th	Purchased Data Top Up	redDATA
    5th	Basic Internet @64kbps	Basic Internet @64kbps

redCALL (Smart68U and Smart38 plan)

1. redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.
2. redCALL will be activated automatically once your Smart68U or Smart38 Postpaid plan is successfully activated/ ported-in.
3. You cannot terminate the redCALL service. It is bundled with the Smart68U and Smart38 Postpaid plan for you to enjoy unlimited calls to all networks in Malaysia.
4. Fair Usage Policy of 100 hours per month is applicable.
5. You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month if you have exceeded the unlimited calls fair usage policy.

redDATA (Smart68U plan)

1. redDATA is a new Value-Added Service (VAS) that gives unlimited data @3Mbps every day until the end of the month, for usage in Malaysia.
2. redDATA will be activated automatically once your Smart68U Postpaid plan is successfully activated/ ported-in.
3. You cannot terminate the redDATA service. It is bundled with the Smart68U for you to enjoy unlimited data @3Mbps every day until the end of the month.
4. redDATA is subjected to Fair Usage Policy (FUP) of 100GB data allocation per month (including day of plan activation).
5. Once your utilisation has reached its limit in compliance to the Fair Usage Policy for unlimited data, your data access will be throttled to a maximum of 64kbps, depending on user’s location and current network conditions.

redVIDEO Daily 500MB (Smart38 plan)

1. redVIDEO 500MB Daily Data is a Value-Added Service (VAS) that offers data per day to stream videos on popular video channels capped at 3Mbps speed.
2. The redVIDEO Daily Data will be activated automatically once your Smart38 Postpaid plan is successfully activated/ ported-in.
3. You cannot terminate the redVIDEO Daily Data service. It is bundled with Smart38 Postpaid plan for you to enjoy streaming videos on popular video channels in Malaysia.
4. Only 1 active redVIDEO Daily Data service is allowed in a month. However, you can purchase the high speed 1-time Add on. For each successful purchase, RM10 will be charged to your bill.
5. You can use the redVIDEO Daily data anytime. The redVIDEO Daily data will expire at the end of the day at 11:59PM every day.
6. The speed of your data quota for redVIDEO streaming is capped at 3Mbps.

redSOCIAL (Smart38 plan)

1. redSOCIAL is a Value-Added Service (VAS) that offers 10GB 4G LTE data for access to four (4) popular social channels. The partners that you can stream using redSOCIAL are:-
   • Facebook
   • Instagram
   • Whatsapp
   • WeChat
2. redSOCIAL will be activated automatically once your Smart38 Postpaid plan is successfully ported-in. Subscription charges for individual partners may apply, if any.
3. You cannot terminate the redSOCIAL service. It is bundled with the Smart38 Postpaid plan for you to enjoy access to four (4) popular social channels in Malaysia.
4. Only 1 active subscription is allowed in a month. However, you can purchase the 1-time Add on. For each successful purchase, RM10 will be charged to your bill.
5. You can use the 10GB redSOCIAL data anytime. The 10GB redSOCIAL data will expire at the end of the month.
6. The speed of 10GB data quota for redSOCIAL streaming is high speed 4G LTE data. You will need to use a 4G LTE compatible device to enjoy the 4G speed.
7. No. redSOCIAL provides you additional 10GB data to stream Facebook, Instagram, WhatsApp & WeChat. Standard data consumption may apply for any in-app purchase, third party apps and links out of redSOCIAL’s partners.