The Terms and Conditions form the Agreement between you, the customer, and us, redONE Network Sdn Bhd (Company No: 619094-D), referred to as “redONE”. This agreement shall come into effect when we accept your application for Services, which will be signified when we make the Services available to you. We may decline your application for any one or more Services at our discretion.
In the absence of fraud or manifest error, we may rely on each bill as conclusive evidence against you of the accuracy, completeness and truth of all matters stated in it unless you dispute the bill in the following manner. Any disputes regarding billing must be communicated to us in writing within one (1) month from the date of the bill. If we do not receive written notice within one (1) month, you agree that the bill will be deemed to be accurate and that you will have to pay the amount as billed. An administrative charge may be imposed for disputes raised by you after the Due Date. If there is a dispute regarding the amount in the bill, you are still required to promptly pay any outstanding amount which is not in dispute. If you have paid your bill on the Due Date and subsequently choose to dispute the charges, you have six (6) months to do so from the date of the transaction. If the dispute is resolved in our favour, you will have to pay the disputed amount immediately plus interests on late payment, any legal costs and collection expenses incurred by us.
You are responsible for all taxes, including service tax, and stamp duty. If you are required under any law to deduct or withhold any sum as taxes imposed on any amount payable to us, the amount payable to us will be increased by such amount necessary to ensure that we will receive a net amount equal to the amount which we would have received in the absence of any such deduction or withholding. If you have more than one account with us, we may transfer any credit balance under one account to another to settle any outstanding charges without any prior notification to you. We will notify you on any transaction of debit balance under your inactive account to you active account. We shall be entitled to vary at our discretion the amount of deposit, fees and any other charges for the Services or part thereof. We reserve the right to change the billing cycle, without the need to inform you.redONE reserves the right to activate a device-blocking feature of the mobile device in the event of non-payment of service and / or monthly fees and / or other failure to meet obligations placed on the subscriber.
In the event of disconnection, upon reconnection of redONE’s service, the Customer (previously under this Package) will be reconnected into the same Plan and will continue to enjoy the rates as listed in their Customer Agreement Form. However, an RM10 reconnection fee will be imposed.
You may terminate our Services by going to any of our customer service centres to notify us of your intention to terminate this Agreement, or by writing to us and giving us two (2) working days’ prior notice. However, if you have agreed to subscribe to the Services for a pre-agreed duration (“Minimum Contract Period”) and you opt to terminate the Service prior to the expiry of that period, you will have to pay the subscription for the remainder of the Contract Period based on the prevailing rate, or incur an early termination fee, applied at our discretion. Notwithstanding the above, we may terminate or withdraw any one or more of the Services without assigning any reason by giving you one (1) month prior written notice, and will not be liable to provide those services after the expiry of that period.