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All prices stated exclude Service Tax.

* Unlimited data usage but when the monthly 4G LTE data quota is used up, the connection will be throttled to 64kbps, depending on the user’s location and prevailing network conditions.

** redDAILY 1GB and 1.5GB speed is uncapped.

*** Upon 100% utilisation of the bundled high-speed data, the subsequent usage will be charged at a Pay Per Use rate of RM0.10/MB. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.

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Visit one of our appointed agents or partners in your region.

Hybrid50

1) What is this plan all about?

This plan comes with 20GB 4G LTE and unlimited data @6Mbps with unlimited calls for only RM50 a month.

2) How long is the promotion period?

This promotion starts from 5 November 2020 until further notice.

3) Where can I sign up for this promotion?

You can sign up at any redONE Branch or redONE Partner.

4) Who is eligible to sign up for this promotion?

All new personal, corporate and MNP port in numbers starting from 5 November 2020 (excluding M2M).

5) Is there any Registration Fee or Deposit required for this plan?

Yes, you will need to pay RM10 Registration Fee to sign up for this plan. However, the default deposit (RM50) is waived. If you require a higher credit limit, deposit is required if your tenure with redONE is less than 6 months. If you are a foreigner, you have to pay a deposit equivalent of their respective monthly credit limit.

6) Is there any Advance Payment required for the plan?

Yes, you will need to pay 1 months’ commitment fee. The advance payment paid will be used to offset your following month’s bill from redONE. If you are porting in a number, the advance payment is waived.

7) Will I be tied to a contract if I sign up for this plan?

No, this plan is not contracted. If you take up a premium number you will be subjected to a contract period of 24 months.

8) Can I register for any supplementary lines with Hybrid50?

Yes, you can register up to 6 supplementary lines.

9) I am an existing Amazing8 customer. Can I change my plan to the new Hybrid50 plan?

Yes you can. Log on to 1APP to change or send to 23388 or contact customer care to request.

10) I purchased the redVIDEO, which data will be utilized first?

Below table is the data utilization priority:

Utilisation

Data Usage

1st

Purchased redVIDEO (4G LTE), redSOCIAL (4G LTE), redMUSIC (4G LTE)

2nd

20GB bundled 4G LTE High Speed Data 

3rd

Purchased Data Top Up

4th

redDATA

5th

Basic Internet @64kbps

redCALL

  1. What is redCALL? 

redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.

  1. Do I need to activate/ subscribe redCALL?

No, the redCALL will be activated automatically once your Hybrid50 plan is successfully ported-in. 

  1. I don’t want the redCALL service. Can I terminate it?

No, you cannot terminate the redCALL service. It is bundled with the Hybrid50 plan for you to enjoy unlimited calls to all networks in Malaysia.

  1. Is there a Fair Usage Policy for the unlimited voice calls?

Yes, Fair Usage Policy of 100 hours per month is applicable.

  1. What happens when I exceed the Fair Usage Policy for unlimited calls?

You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.

redDATA

  1. What is the new redDATA?

The redDATA monthly recurring VAS offers unlimited data@6Mbps every day until the end of the month.

  1. Do I need to activate/ subscribe redDATA?

No, the redDATA will be activated automatically once your Hybrid50 Postpaid plan is successfully activated or successfully ported-in.

  1. I don’t want the redDATA service. Can I terminate it?

No, you cannot terminate the redDATA service. It is bundled with the Hybrid50 Postpaid plan for you to enjoy unlimited data for all data usage.

  1. Is there a Fair Usage Policy for the unlimited data?

Yes, Fair Usage Policy of 100GB per month is applicable.

  1. What happens when I exceed the Fair Usage Policy for unlimited data?

Subsequent data usage will be slowed to a maximum of 64kbps.

  1. What can I use the Unlimited data for?

The Unlimited Data can be utilised for ALL usages on your smartphone – web browsing, video streaming, social chatting, etc., and you may use it on both 3G/4G networks.

  1. When can I utilise the redDATA unlimited data quota?

You can utilise the redDATA unlimited data quota at any time.

  1. What is the speed of the unlimited data for redDATA ?

The speed of the redDATA streaming is capped at 6Mbps speed.

  1. Can I enjoy the Unlimited Data when I am overseas?

No, the Unlimited Data are available for domestic usage only.  Standard roaming charges apply for data usage when roaming overseas.

  1. Am I allowed to share my redDATA Unlimited data with other devices via mobile hotspot?

The Unlimited data is meant for personal use on your smartphone only.

  1. This plan is valid starting from 5 November 2020.
  2. This plan is valid for New and MNP port-in customers only. M2M customers are not eligible for this offer.
  3. The plan can be registered as a Master account /supplementary account (valid for new registration only).
  4. All prices displayed exclude service tax which will be imposed on you in your monthly bill.
  5. RM50 advance payment is required for new line registration. The advance payment will be used to deduct against your first month’s bill and you will only be required to pay any balance due under your first month’s bill. 
  6. [PROMOTION] The advance payment is waived for MNP- Port-in customers (Postpaid & Prepaid excluding foreigners).
  7. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent of their respective monthly credit limit.
  8. Monthly access fee for Hybrid50 plan is only applicable for the bundled high speed data, bundled redDATA and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
  9. The redCALL and redDATA VAS are bundled with the Hybrid50 plan and are not optional. 
  10. The bundled high speed data, bundled redDATA and unlimited voice calls to all networks in Malaysia and fixed line numbers are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
  11. In the Hybrid50 plan’s first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:
Plan NameData Usage 25% or lessData Usage 26% – 50%Data Usage 51% – 75%Data Usage 76% or more
Hybrid50RM10RM20RM30RM40
  1. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.
  2. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be reduced to a maximum of 6Mbps without incurring extra data charges when usage exceeds 100% of the bundled data. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.
  3. redDATA speed is capped at up to 6Mbps. 
  4. This plan is NOT eligible for 30 days cooling-off period.
  5. Change plan request to the new Hybrid50 plan is allowed starting from 1 December 2020.

redCALL

  1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded. 
  2. The redCALL VAS is bundled with the NEW Hybrid50 Postpaid plan and is not optional. RM10 per month will be charged to the bill.
  3. Unlimited voice calls include:
  1. All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators
  2. All domestic calls to national fixed line numbers 
  1. CALLS EXCLUDED from the unlimited voice calls include:
  1. Calls to 1300 / 1700 / 1600 / 1MOCC numbers
  2. Calls to special and premium numbers
  3. Video calls
  4. IDD calls
  1. The redCALL VAS will be auto renewed on the 1st of every month.
  2. In any event where the customer wants to change his/her subscribed plan from Hybrid50 to another plan, the subscription to redCALL will be automatically terminated unless the new plan is Amazing38C, Amazing58 or Amazing68U. 
  3. The unlimited calls to all networks in Malaysia shall NOT be:
  • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia
  • Used for rerouting calls (connection with a device/software/application)
  • Used to setup switch devices which could keep a line open potentially for hours
  • Used for multiple simultaneous calling and conference calling
  • Used for call centre and telemarketing
  • Used for continuous calling for extended period of time, auto dialing and machine to machine communication

redDATA

  1. The redDATA monthly recurring VAS offers unlimited data@6Mbps every day until the end of the month. 
  2. The redDATA is bundled with the Hybrid50 Postpaid plan and is not optional. 
  3. The unlimited data can be used for all data services. 
  4. redDATA can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
  5. redDATA will be auto renewed on the 1st of every month.
  6. The redDATA data will expire at the end of the calendar month. Any unutilised redDATA data will not be carried forward to the following month.
  7. In any event where the customer wants to change his/her subscribed plan from Hybrid50 to another plan, the subscription to redDATA will be automatically terminated. 
  8. Upon 100% utilization of the redDATA quota, any further Internet usage will be deducted from available Data Top Up quota or you will surf on reduced speeds. 
  9. redDATA is subjected to a Fair Usage Policy (FUP) of 100GB data allocation per month (including day of plan activation). Upon exhaustion of the Fair Usage Policy, the speed may revert to Free Basic Internet quota allocated at speeds of up to 64 kbps.
  10. Unlimited data quota is restricted only for Subscriber’s individual use and cannot be shared with any other person(s) or devices in any manner (including SIM boxes or mobile hotspot) and is subjected to redONE’s Fair Usage Policy.
  11. Data service is subject to network limitations and availability and device capability. Your download speed and data capacity will vary and may be slower and could be affected by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability or due to Fair Usage Policy. (FUP). For more info, please visit https://www.redone.com.my/legal/fair_use_policy
  12. Customers is not allowed to purchase the 1-time Add On redDATA VAS. 
  13. redDATA is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other redONE Postpaid account.
  14. We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Plan and Service(s) for such time as we see fit or terminate, discontinue or disconnect the Plan and Service(s) if your usage:

shows excessive usage or placing unusual burdens on the network;

  1. The Promotion cannot be combined with any other offers unless expressly stated.
  2. The Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with the terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the “Terms”) all of which are available on www.redone.com.my

SFC50

  1. What is this promotion about?
    Customers who sign up to the redONE Prepaid BeyondLite or redONE Postpaid SFC50 plan will receive a free Sabah FC jersey in accordance with their eligibility.
  2. Where can I register for this promotion?
    You may purchase the BeyondLite starter pack from any redONE Prepaid partner or sign up for the SFC50 plan at your nearest redONE branch or partner.
  3. Who qualifies for this promotion?
    All new redONE Prepaid and Postpaid subscribers including MNP port-in customers (excluding M2M customers) starting from 14 March 2022.
  4. How am I entitled for the free Sabah FC jersey?
    There are 2 ways to be entitled for the free Sabah FC jersey.
    • First: Purchase the RM10 BeyondLite starter pack and reload RM50 credit (first month) to be eligible to receive the redONE Special Edition Sabah FC Jersey.
    • Second: Subscribe to redONE Postpaid SFC50, make advance payment of RM100 to be entitled for the Sabah FC Replica Jersey.
  5. If I purchase the BeyondLite starter pack, when will I receive the RM30 free credit?
    You will receive the RM30 credit when you receive the activation SMS informing you that your registration is successful. The RM30 credit will be given in denominations of RM5 over 6 months.
  6. Is there any registration fees or deposit for this promotion?
    Yes. New and port-in redONE Postpaid customers are required to pay RM10 registration fees.
  7. Are there any advance payments required for this promotion?
    New redONE Postpaid subscribers are required to pay RM100 advance payment while redONE Postpaid port-in (MNP) customers are required to pay RM50 advance payment.
  8. Will I be tied to a contract if I sign up for this promotion?
    The contract period for redONE Postpaid customers is 6 months for a normal number, and 24 months for special numbers.
  • redONE Prepaid subscribers need to reload RM50 (first month) after purchasing the starter pack to receive 1 (one) free redONE Special Edition Sabah FC jersey.
  • redONE Prepaid subscribers will receive free RM5 credit monthly for 6 months to maintain the SIM validity.
  • With the free RM5, redONE subscribers still need to reload monthly to maintain the SIM card validity period.
  • Subscribers who register for the redONE Postpaid plan will be entitled to receive 1 (one) free Sabah FC Replica Jersey.
  • New redONE Postpaid subscribers are required to pay RM100 advance payment and RM10 registration fees while port-in (MNP) subscribers are required to pay RM50 advance payment and RM10 registration fees.
  • All prices displayed for the redONE Postpaid plan excludes service tax with the exception of advance payment. The redONE Postpaid plan can only be registered by individual new and port-in (MNP) customers.
  • The monthly access fee is only for the bundled highspeed internet, unlimited internet @6Mbps and unlimited calls to all networks in Malaysia and fixed lines, not for video calls or voice calls to special numbers.
  • The contract period for the redONE Postpaid plan is 6 months for normal numbers, and 24 months for special numbers.
  • Unlimited internet and calls usage for redONE Prepaid and Postpaid are subject to the Fair Usage Policy as stated in redONE.com.m

Digital50U

  1. What is this Digital50U plan about?
    This is a postpaid plan that offers unlimited data and calls for PDRM personnel.

  2. When is this plan available?
    This plan is available from 18 March 2021.

  3. I am not a PDRM personnel, can I subscribe to this plan?
    No. Only PDRM personnel are eligible for this plan.

  4. Where can I subscribe this plan?
    This plan is available at selected redONE partners, roadshows, and police stations.

  5. Do I need to pay for this plan when the first month is free?
    You will need to pay from the second month onwards.

  6. Do I need to pay for registration fees and advance payment?
    No. The RM10 registration fee and RM50 advance payment are waived.
                         
  7. How do I redeem the FREE PDRM FC jersey?
    We will contact you to confirm which police station to collect your FREE PDRM FC jersey.
  • This promotion is valid for PDRM personnel as new subscribers only.
  • All prices displayed are not inclusive of service tax.
  • The RM10 registration fee and RM50 advance payment are waived.
  • The 10GB highspeed data can be used entirely as Hotspot. redDATA is capped at 6Mbps.
  • Unlimited calls in redCALL and unlimited data in redDATA are subject to our Fair Usage Policy that may be implemented if you exceed 100 hours for redCALL and 100GB for redDATA per month.
  • We will contact you to confirm which police station to collect your FREE PDRM FC jersey.

IFC50

  1. What is this promotion about?
    Customers who sign up to the redONE Prepaid BeyondLite or redONE Postpaid IFC50 plan will receive a free Immigration FC jersey in accordance with their eligibility.
  2. Where can I register for this promotion?
    You may purchase the BeyondLite starter pack from any redONE Prepaid partner or sign up for the IFC50 plan at your nearest redONE branch or partner.
  3. Who qualifies for this promotion?
    All new redONE Prepaid and Postpaid subscribers including MNP port-in customers (excluding M2M customers) starting from 25 April 2022.
  4. How am I entitled for the free IFC jersey?
    There are 2 ways to be entitled for the free IFC jersey.
    • First: Purchase the RM10 BeyondLite starter pack and reload RM90 credit (on the spot) to be eligible to receive the IFC Jersey.
    • Second: Subscribe to redONE Postpaid IFC50, make advance payment of RM100 to be entitled for the IFC Jersey.
  5. If I purchase the BeyondLite starter pack, when will I receive the RM30 free credit?
    You will receive the RM30 credit when you receive the activation SMS informing you that your registration is successful. The RM30 credit will be given in denominations of RM5 over 6 months.
  6. Is there any registration fees or deposit for this promotion?
    Yes. New and port-in redONE Postpaid customers are required to pay RM10 registration fees.
  7. Are there any advance payments required for this promotion?
    New redONE Postpaid subscribers are required to pay RM100 advance payment while redONE Postpaid port-in (MNP) customers are required to pay RM50 advance payment.
  8. Will I be tied to a contract if I sign up for this promotion?
    The contract period for redONE Postpaid customers is 6 months for a normal number, and 24 months for special numbers.
  • redONE Prepaid subscribers need to reload RM90 (On the spot) after purchasing the starter pack to receive 1 (one) free Immigration FC jersey.
  • redONE Prepaid subscribers will receive free RM5 credit monthly for 6 months to maintain the SIM validity.
  • With the free RM5, redONE subscribers still need to reload monthly to maintain the SIM card validity period.
  • Subscribers who register for the redONE Postpaid plan will be entitled to receive 1 (one) free IFC Jersey.
  • New redONE Postpaid subscribers are required to pay RM100 advance payment and RM10 registration fees while port-in (MNP) subscribers are required to pay RM50 advance payment and RM10 registration fees.
  • All prices displayed for the redONE Postpaid plan excludes service tax with the exception of advance payment. The redONE Postpaid plan can only be registered by individual new and port-in (MNP) customers.
  • The monthly access fee is only for the bundled highspeed internet, unlimited internet @6Mbps and unlimited calls to all networks in Malaysia and fixed lines, not for video calls or voice calls to special numbers.
  • The contract period for the redONE Postpaid plan is 6 months for normal numbers, and 24 months for special numbers.
  • Unlimited internet and calls usage for redONE Prepaid and Postpaid are subject to the Fair Usage Policy as stated in redONE.com.m

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