redONE IDD and ROAMING

IDD

Don’t burn a hole in your pocket when you call or SMS anyone in the world. Check out our rates.


Select your country

FIXED LINE
(SEN/MIN)


RM1.25

MOBILE
(SEN/MIN)


RM0.92

VIDEO CALL
(SEN/MIN)


RM0.92

SMS
(SEN/MIN)


RM0.50

MMS
(SEN/MIN)


RM2.00

* For a full list of countries and their respective call charges, please check here.
*All prices stated exclude Service Tax, applicable only for redONE Postpaid users.

Locate An Agent

Visit one of our appointed agents or partners in your region.

Check Coverage

Powered by Celcom Axiata, our redONE users get to enjoy the same widest and best network coverage throughout Malaysia.
  • What is Premium IDD?
    Premium IDD is a service that allows customers to call overseas with a voice quality equivalent to a local call.
  • Do I need to subscribe in order to enjoy the rates?
    No, you are not required to do any subscription.
  • Do I need to activate the IDD service before calling overseas?
    If you are a new customer, just dial 1909 to redONE Customer Care to activate the IDD service. If you ported (MNP) your postpaid number from another network with the IDD service activated, you can just proceed to make your phone calls overseas.
  • I already have International Roaming activated. Do I need to activate the IDD service?
    No. Customers who already have International Roaming activated do not need to activate the IDD service.
  • What is the charging block?
    The charging block is per 30 seconds call.
  • How do I make a Premium IDD call?
    You will need to dial <00> or <+>. For example, to call Australia, please dial 0061xxxxxxxxxx or +61 xxxxxxxxxx.
  • The Premium IDD rates are applicable from 1 September 2016.
  • Premium IDD is a service which provides voice call quality equivalent to a local call. It is not a VoIP service with inferior and unreliable call quality.
  • The Premium IDD rates are not applicable for Premium calls, Satellite calls and special service numbers.
  • The Premium IDD rates are eligible to fixed and mobile calls only.
  • redONE reserves the rights to revise our IDD rates at any time.
  • This offer’s terms and conditions shall be read in addition to the terms and conditions practiced by redONE (“Principal Terms & Conditions”), accepted by the Customer and shall be supplemental to the Principal Terms & Conditions. The Principal Terms and Conditions shall continue to apply and bind the Customer for purposes of this promotion.
 

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CUSTOMER CARE

1300 11 0088*

redONE Careline: 1909*
RM0.30 per minute is chargeable

MCMC REQUIREMENTS

To check if you have a Postpaid or Prepaid account(s) with us, please click here and key-in your NRIC
Redress your complaints at the Consumer Forum
Malaysia (CFM) www.complaint.cfm.org.my