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What is Premium IDD?
Premium IDD is a service that allows customers to call overseas with a voice quality equivalent to a local call.
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Do I need to subscribe in order to enjoy the rates?
No, you are not required to do any subscription.
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Do I need to activate the IDD service before calling overseas?
If you are a new customer, just dial 1909 to redONE Customer Care to activate the IDD service. If you ported (MNP) your postpaid number from another network with the IDD service activated, you can just proceed to make your phone calls overseas.
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I already have International Roaming activated. Do I need to activate the IDD service?
No. Customers who already have International Roaming activated do not need to activate the IDD service.
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What is the charging block?
The charging block is per 30 seconds call.
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How do I make a Premium IDD call?
You will need to dial <00> or <+>. For example, to call Australia, please dial 0061xxxxxxxxxx or +61 xxxxxxxxxx.
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Are these IDD rates applicable to supplementary line users?
Yes, these IDD rates are extended and applicable to supplementary line users too.
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Will I get charged if my recipient is unreachable?
No, you will not be charged unless the call is answered by your recipient’s voice mail or IVR.
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Will I be notified of any changes in IDD rates?
Changes in rates will be published in our website. Please check our website periodically to get the latest rates and promotions.
This offer’s terms and conditions shall be read in addition to the terms and conditions
