What is the RedPlan8 (RP8) plan about? RP8 is a permanent plan where the monthly commitment can be utilised for voice calls, SMS, MMS and Pay-Per-Use(PPU) data usage BUT NOT for data bundle add-on.
Who is eligible to sign up for this plan? All new personal, corporate and MNP port-in numbers excluding M2M.
Where can I sign up for a RP8 plan? You can sign up at any redONE Branch Office & redONE Partner Shops (excluding SenHeng & Elepoint Solution
Will I be tied to a contract if I sign up for a RP8 plan? Yes, this plan is subject to a contract period of 6 months.
Will my 1st bill be pro-rated or will I be charged a full one (1) month subscription? Your 1st month’s bill be pro-rated based on the number of days with effect from the registration date if you registered the line with less than a full month’s billing cycle, which falls on the 1st of every month.
Can I share the RM8 credit with my other lines? Yes, the RM8 monthly commitment can be combined into a single pool and shared with all your supplementary lines.
Is the unlimited voice calls among redONE Postpaid numbers valid for calls made when I am roaming? The unlimited voice calls among redONE Postpaid numbers is valid for domestic calls in Malaysia only.
After I take up the plan, am I allowed to subscribe the monthly data bundle? Yes. You can subscribe to any of the exclusive recurring data bundles for this plan during line registration or after the line registration is completed (between the 1st – 10th of every month).
What happens if I terminate my line within the 6-month contract period? You will need pay an early termination penalty as specified in the signed Customer Agreement Form.
The RP8 monthly commitment fee comes with RM8 credit which can be used to make domestic voice calls, SMS, MMS and Pay-Per-Use (PPU) data usage, but not for data bundle add-on.
Credit limit for RP8 resets on the beginning of every month. Kindly ensure prompt payment to avoid high cumulative bills.
The monthly commitment fee of the RP8 plan is pro-rated in the first bill for customers who registered less than one (1) full month’s billing cycle, which falls on the 1st of every month. E.g. customer who signed up RP8 plan on the 15th will have the first bill consists of pro-rated charge for the previous month (RM4) and a full-month charge for the next month (RM8).
Unlimited voice calls among redONE Postpaid users is subject to our Fair Use Policy, which may be implemented if you exceed 100 hours a month. The complete Fair Use Policy can be found on here.
RP8 customers are allowed to add any data bundles but once activated, the data quota is valid only until the end of current calendar month. E.g. 3GB data bundle purchased on 15 January will expire at midnight of 31 January.
The monthly commitment of RP8 can be combined into a single pool and shared among all lines registered under one Master account. redONE combines usage from all lines and bills directly to the Master account. If the Master account is ever suspended, all lines will also be affected.