Get unlimited calls to all networks with the redCALL add-on for only RM10 a month!

How do I subscribe to redCALL?

  • What is redCALL?
    redCALL is a Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.
  • Is redCALL a permanent VAS offered by redONE?
    Yes
  • How can I subscribe to redCALL?
    You can subscribe to redCALL via the redONE Prepaid App. In the app, just select Add-Ons, then click redCALL and click Subscribe.
  • How do I unsubscribe to redCALL?
    You can use the redONE Prepaid app or contact redONE Customer Care.
  • I have terminated my subscription to redCALL. Can I subscribe to redCALL again?
    Yes, you can. RM10 (excluding Service Tax) will be charged for every successful subscription to redCALL.
  • Is there any registration fee required if I subscribe to redCALL?
    No, there is no registration fee required.
  • Will I be tied to a contract if I subscribe to redCALL?
    No, there is no contract for redCALL. You can choose to terminate redCALL anytime you want.
  • Is there a limit to redCALL’s unlimited calls to all networks?
    Yes, a fair usage policy of 100 hours applies. More info is available at redONE.com.my
  • The redCALL Add-On Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysia network only. Video calls and voice calls to special numbers are excluded.
  • Unlimited voice calls include calls to:
    • All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators
    • All domestic calls to national fixed line numbers
  • Calls excluded from the unlimited voice calls include:
    • Calls to 1300 / 1700 / 1600 / 1MOCC numbers
    • Calls to special and premium numbers
    • Video calls
    • IDD calls
  • Customers can subscribe and terminate redCALL any time.
  • The unlimited calls to all networks shall NOT be:
    • Resold, rented or utilised in any other way except as an individual making calls to other network users in Malaysia
    • Used for rerouting calls (connection with a device/software/application)
    • Used to set up switch devices which could keep a line open potentially for hours
    • Used for multiple simultaneous calling and conference calling
    • Used for call centre and telemarketing
    • Used for continuous calling for extended period of time, auto-dialing and machine-to-machine communication
  • Unlimited voice calls to all networks is subject to our Fair Use Policy, which may be implemented if you exceed 100 hours a month. More info at redONE.com.my
  • Upon 100% utilisation of the maximum 100 hours, subsequent usage will be charged Pay-Per-Use (PPU) rate.