What is the redMUSIC Value-Added Service (VAS)? redMUSIC is a VAS that offers unlimited data access to stream music from our official music partners at only RM5 per subscription.
Where can I subscribe to redMUSIC VAS? You can subscribe to redMUSIC via the redONE Prepaid App. In the app, just select Add-Ons, then click redMUSIC and click Subscribe.
Which Music Services can listen to using redMUSIC?
Syok App (All Radio Channels)
I have purchased the 1-time Add-on on 4 July 2021. Can I subscribe to the redMUSIC Monthly Recurring VAS? A subscription to the redMUSIC Monthly Recurring VAS while the 1-time Add-on redMUSIC is active, will result to the active 1-time Add-on redMUSIC balance data quota being FORFEITED. You are advised to only subscribe once your previous redMUSIC 1-time Add-on quota is expired.
How do I unsubscribe to redMUSIC Monthly Recurring VAS? You can use the redONE Prepaid app or contact our Customer Care to unsubscribe your redMUSIC Monthly Recurring VAS.
I have terminated my subscription to redMUSIC Monthly Recurring VAS. Can I subscribe to redMUSIC Monthly Recurring VAS again? Yes, you can.
Is there any registration fee required if I subscribe to redMUSIC Monthly Recurring VAS? No, there is no registration fee required.
When can I utilise the redMUSIC Monthly Recurring VAS unlimited data quota? You can utilise the redMUSIC Monthly Recurring VAS unlimited data quota at any time.
The new redMUSIC Monthly Recurring VAS is valid for all new and existing customers.
Customer can subscribe the redMUSIC Monthly Recurring VAS via the redONE Prepaid app.
The redMUSIC Monthly Recurring VAS offers unlimited data for music streaming with 26 music channels every day for 30 days.
redMUSIC Monthly Recurring VAS is a subscription based VAS and will be auto renewed every 30 days unless redMUSIC Monthly Recurring has been terminated.
A subscription to the redMUSIC Monthly Recurring VAS while the 1-time Add-on redMUSIC is active, the active 1-time Add-on redMUSIC unlimited data will be FORFEITED. Customer is advised to only subscribe once your previous 1-time Add-On redMUSIC quota is expired.
Customer with an active redMUSIC Monthly Recurring VAS are not allowed to purchase the 1-time Add On redMUSIC VAS.
The redMUSIC unlimited data quota will expire at the end of 30 days. Any unutilised redMUSIC data will not be carried forward to the following month.
If the customer adds the redMUSIC Monthly Recurring VAS subscription at any time within the month, any previous usage will be charged normal rate and is not calculated under the unlimited redMUSIC Monthly Recurring VAS data bucket. Only the usage after the successful subscription will be calculated under the unlimited redMUSIC Monthly Recurring VAS data bucket.
The unlimited data can only be used for streaming 26 redMUSIC channels. Other data usage will be deducted from the available bundled data or charged Pay-Per-Use.
When streaming music via redMUSIC on the 26 partner channels, the unlimited redMUSIC data quota will be utilised first.
redMUSIC Monthly Recurring VAS can only be utilized domestically i.e. within Malaysia network only. Music streaming when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
Customers can request for termination at any time. The unlimited redMUSIC high speed data quota will be FORFEITED upon successful termination.
Some redMUSIC music partners may only offer content via its mobile app and not through web browser and some content may be excluded by our redMUSIC music partners.
To use redMUSIC, you may be required to register for a personal account on our music partners’ website or mobile app.
Any data used for internet or content access (such as advertisements and web analytic tools) other than for music streaming will be deducted from the customer’s plan data quota and not from the redMUSIC unlimited data quota.
redONE will strive to fully utilise the redMUSIC Monthly Recurring data quota whenever the customer is streaming music via redMUSIC’s music partners. However, there may be instances where the redMUSIC Monthly Recurring data quota may inadvertently be used even when there is no streaming content on music partners happening or the data quota from the customer’s plan may be accidently used to stream instead of the subscribed redMUSIC Monthly Recurring quota.
These could occur due to a number of reasons including technical issues such as missed configuration or whitelisting of wrong IP address by third parties or due to the redMUSIC partners changing or updating their IP addresses and URL without giving redONE sufficient notice to update our system. Customer must acknowledge the possibility of these instances happening and agree not to hold us liable.
The Promotion cannot be combined with any other offers unless expressly stated.