Get extra 10GB of 4G LTE data every month for your social media needs at only RM10 a month!

How do I subscribe to redSOCIAL?

  • What is the redSOCIAL monthly recurring Value-Added Service (VAS)?
    The redSOCIAL is an auto-recurring VAS that offers 10GB 4G LTE data access to stream Facebook, Instagram, WhatsApp & WeChat at only RM10 per subscription.
  • Is redSOCIAL a permanent VAS offered by redONE?
    Yes, it is.
  • Where can I subscribe to redSOCIAL monthly recurring VAS?
    You can subscribe to redSOCIAL via the redONE Prepaid App. In the app, just select Add-Ons, then click redSOCIAL and click Subscribe.
  • I have purchased the 1-time Add-on on 4 July 2021. Can I subscribe to the redSOCIAL monthly recurring VAS?
    A subscription to the redSOCIAL recurring VAS while the 1-time Add-on redSOCIAL is active, will result to the active 1-time Add-on redSOCIAL balance data quota being FORFEITED. You are advised to only subscribe once your previous redSOCIAL 1-time Add-on quota is used up or expired.
  • How do I unsubscribe to redSOCIAL monthly recurring VAS?
    You can use the redONE Prepaid app or contact redONE Customer Care.
  • I have terminated my subscription to redSOCIAL monthly recurring VAS. Can I subscribe to redSOCIAL monthly recurring VAS again?
    Yes, you can.
  • Is there any registration fee required if I subscribe to redSOCIAL monthly recurring VAS?
    No, there is no registration fee required.
  • Will I be tied to a contract if I subscribe to redSOCIAL monthly recurring VAS?
    No, there is no contract for redSOCIAL monthly recurring VAS. You can choose to terminate the redSOCIAL monthly recurring VAS at anytime you want.
  • How do the customers check on their redSOCIAL monthly recurring data usage?
    Customers can check using their redONE Prepaid app.
  • I have fully utilised the redSOCIAL monthly recurring 10GB quota. Can I subscribe to redSOCIAL monthly recurring VAS again?
    No, only ONE (1) active subscription is allowed in a month. However, you can purchase the redSOCIAL 1-time Add-on. For each successful purchase, a RM10 will be charged.
  • When can I utilise the redSOCIAL monthly recurring VAS unlimited data quota?
    You can utilise the redSOCIAL monthly recurring VAS unlimited data quota at any time.
  • What is the speed of the unlimited data for redSOCIAL streaming?
    The speed of the 10GB data quota for redSOCIAL streaming is high speed 4G LTE data. You will need to use a 4G LTE compatible device to enjoy the 4G speed.
  • How will my quota be used when I subscribe to redSOCIAL?
    You will be given a separate 10GB data bucket and thus your bundled plan quota will not be used when you access Facebook, Instagram, WhatsApp & WeChat at high speed.
  • What if I access a link in Facebook?
    If the content is within Facebook, your redSOCIAL quota will be used.
    If the content link is outside of Facebook:
    With Internet quota balance: your Internet Plan quota will be used.
  • What if I access a link in Instagram?
    If the content is within Instagram, your redSOCIAL quota will be used.
    If the content link is outside of Instagram:
    With Internet quota balance: your Internet Plan quota will be used.
  • What if I access a link in WhatsApp?
    If the content is within WhatsApp, your redSOCIAL quota will be used.
    If the content link is outside of WhatsApp:
    With Internet quota balance: your Internet Plan quota will be used.
  • What if I access a link in WeChat?
    If the content is within WeChat, your redSOCIAL quota will be used.
    If the content link is outside of WeChat:
    With Internet quota balance: your Internet Plan quota will be used.
  • Customers can subscribe the new redSOCIAL monthly recurring VAS during line registration, or using the redONE Prepaid app.
  • The new redSOCIAL monthly recurring VAS offers 10GB high speed all day streaming to four (4) popular social media channels (Facebook, Instagram, WhatsApp & WeChat) every day for 30 days or until the data is fully utilised.
  • redSOCIAL monthly recurring VAS is a subscription based VAS and will be auto renewed every 30 days unless redSOCIAL has been terminated.
  • A subscription to the redSOCIAL recurring VAS while the 1-time Add On redSOCIAL is active, the active 1-time Add On redSOCIAL data quota balance will be FORFEITED. Customer is advised to only subscribe once your previous 1-time Add On redSOCIAL quota is used up.
  • If the customer adds the redSOCIAL monthly recurring VAS subscription at any time within the month, any previous usage will be charged normal rate and is not calculated under the 10GB redSOCIAL monthly recurring VAS data bucket. Only the usage after the successful subscription will be calculated under the 10GB redSOCIAL monthly recurring VAS data bucket.
  • Customers can subscribe the monthly recurring redSOCIAL VAS at any time. Once the customer have fully utilised the 10GB quota, they can purchase the 1-time Add On redSOCIAL VAS.
  • The redSOCIAL 10GB data quota will expire at the end of 30 days. Any unutilised redSOCIAL data will not be carried forward to the following month.
  • The 10GB 4G LTE data can only be used for streaming 4 redSOCIAL social media channels. Other data usage will be deducted from the available bundled high speed data or charged Pay-Per-Use.
  • When streaming via Facebook, Instagram, WhatsApp & WeChat, the 10GB redSOCIAL data quota will be utilised first.
  • Upon 100% utilization of the redSOCIAL quota, any further Internet usage will be deducted from the bundled high speed data, available Data Top Up quota or charged Pay-Per-Use rate.
  • redSOCIAL can only be utilized domestically i.e. within Malaysia network only. Streaming via Facebook, Instagram, WhatsApp & WeChat when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
  • Some redSOCIAL partners may only offer content via its mobile app and not through web browser and some content may be excluded by our redSOCIAL video partners.
  • To use redSOCIAL, you may be required to register for a personal account on our social media partners’ website or mobile app.
  • You can only subscribe to one (1) redSOCIAL monthly recurring VAS.
  • Customers with an active redSOCIAL monthly recurring VAS active can purchase the 1-time Add-On redSOCIAL VAS. The quota will be combined.
  • Customers can request for termination at any time. The 10GB redSOCIAL high speed data quota will be forfeited upon successful termination.
  • redSOCIAL is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other redONE account.
  • Any data used for internet or content access (such as advertisements and web analytic tools) other than for Facebook, Instagram, WhatsApp & WeChat streaming will be deducted from the customer’s plan data quota and not from the redSOCIAL data quota.
  • redONE will strive to fully utilise the redSOCIAL monthly recurring data quota whenever the customer is streaming via Facebook, Instagram, WhatsApp & WeChat via redSOCIAL. However, there may be instances where the redSOCIAL monthly recurring data quota may inadvertently be used even when there is no streaming content on social media partners happening or the data quota from the customer’s plan may be accidently used to stream instead of the subscribed redSOCIAL monthly recurring quota. These could occur due to a number of reasons including technical issues such as missed configuration or whitelisting of wrong IP address by third parties or due to the redSOCIAL partners changing or updating their IP addresses and URL without giving redONE sufficient notice to update our system. Customer must acknowledge the possibility of these instances happening and agree not to hold us liable.
  • Usage on our redSOCIAL partners’ website or mobile app is subjected to the respective social media partners’ terms and conditions, and privacy policies and are used or provided entirely at your own risk.