We’re giving you free 1GB data from 10 June until 31 December 2020 to keep you connected.

Good News!

Until 31 December 2020, continue to stay connected with the NEW FREE 1GB per day that provides you with FREE 4G LTE data for education, work productivity tools, as well as general web browsing.

To redeem your FREE 1GB:

Download redONE 1App, select Add-Ons > Covid-19 1GB > Redeem

Or dial *123# > select 5 COVID-19:1GB > select 2 REDEEM



If you are currently suspended, barred and NDATA customers, you can redeem the FREE 1GB per day but first you will need to

1. Unbar your line OR

2. Unsuspend your line OR

3. Purchase a data plan or PPU



Thank you.

1) What is this FREE 1GB 4G LTE Data all about?
redONE is giving FREE 1GB 4G LTE daily data to its active users from 1 April until 31 December 2020. The daily data includes:
a. Free 1GB access to learning & productivity tools
b. Free access to Gerak Malaysia, MySejahtera & MyTrace apps
c. Free access to important health & news sources

2) Who are eligible for this offer?
All active redONE Postpaid and Prepaid customers are eligible for this offer.

3) When can I start redeeming the FREE 1GB offer?
It will be available for redemption from 10th June 2020 until 31st December 2020.

4) How can I redeem the FREE 1GB offer?
Customer need to download redONE 1App, select Add-Ons > Covid-19 1GB > Redeem.

Or dial *123# > select 5 COVID-19:1GB > select 2 REDEEM


5) Is it a one-time or daily redemption of the FREE 1GB offer?
Postpaid customers need to make redemption once a month and FREE 1GB Internet will be auto provisioned until the last day of redemption month.
Example: 
Customer make redemption on 11th August 2020 will enjoy FREE 1GB daily until 31st August 2020.
Customer make new redemption on 1st September 2020 will enjoy FREE 1GB daily until 30th September 2020.

6) When can I use this FREE 1GB 4G LTE Data?
You can use this FREE 1GB 4G LTE data 24 hours a day throughout the month. When the FREE 1G 4G LTE data has been fully utilised, your subsequent data usage will be deducted from your bundled data plan. Similarly, usage of data outside of the time period given will also consume your bundled data plan, exceeding which, charges may apply.

7) What can I use the FREE 1GB for?
Customers can use the FREE 1GB to access a range of education, productivity and information-related services. The 1GB cannot be used for social media, video streaming, gaming and music streaming. Social media, video streaming, gaming and music streaming will deduct your base plan data quota.

8) Can I carry forward my unused FREE 1GB 4G LTE data?
No. Unused FREE 1GB 4G LTE daily data will be forfeited, and a new allocation of 1GB 4G LTE will be given the following day.

9) What should I know about the FREE 1GB?
Free 1GB Internet quota will be utilized first prior to the utilization of your base Internet quota.
Any unused Internet quota of the day will be forfeited and cannot be carried forward to the following day.
Upon fully utilized the Free 1GB Internet, the subsequent usage will be deducted as per normal behavior, which is either Mobile Internet, Basic Internet or PPU.
Tethering / hotspot is allowed for FREE 1GB Internet.

10) What are the FREE calls I can make during this period? 
Calls to the Ministry of Health and Crisis Preparedness Response Centre (CPRC) Hotlines are FREE


11) What app/services/websites cannot be accessed by the free 1GB Productivity Internet offer? 

No.

Apps

1

Bigo

2

Daily Motion

3

FB Live/ Facebook

4

IGTV

5

Instagram

6

Joox

7

Netflix

8

Snapchat

9

Telegram

10

TikTok

11

Tumblr

12

Twitter

13

Viu

14

Wechat

15

Youtube

16

YY

1) This offer starts from 10 June 2020 until further notice.

2) Only active redONE subscribers are eligible for this FREE 1GB 4G LTE Data offer.

3) The FREE 1GB 4G LTE daily data can be used 24 hours a day. Any unused data from the FREE 1GB 4G LTE quota will be forfeited at midnight.

4) Customer need to make redemption once a month via 1App or dial *123# > select 5 COVID-19:1GB > select 2 Redeem 

5) The FREE 1GB 4G LTE data will be utilised first prior to your subscribed bundled data quota or bundled Value-Added Services (VAS).

6) The FREE 1GB is allowed for access to a range of education, productivity and information-related services. With the exception of The 1GB cannot be used for social media, video streaming, gaming and music streaming. Social media, video streaming, gaming and music streaming will deduct your subscribed bundled data quota .

7) redONE Prepaid users with active lines will automatically receive the FREE 1GB data. Redemption is not required.


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