Plan with smartphone subsidy of RM300 or RM180
Device models are subject to stock availability and may change.
Plans with RM180 rebate and extra 10GB FREE every month
The RM180 rebate will be credited to the monthly bill at RM15 for 12 months
|1||What is this promotion about?
||This is a promotion to attract all new and MNP port-in Bantuan Prihatin Rakyat customers to redONE’s with attractive device offers.
|2||How long is this promotion available?
||This promotion will begin on 5 May 2021 to 30 September 2021.
|3||Where can I sign up for this promotion?
||You can sign up at any redONE branches, Premier Shops and PNC Gold, selected PNC partners and PSA.
|4||Who is eligible to sign up for this promotion?
||All new registered Bantuan Prihatin Rakyat individual and MNP port in numbers starting from 5 May 2021 till 30 September 2021 (excluding corporate and foreigners).
|5||I am an existing RP8 customer with 3 months remaining on my contract. Can I take up this phone bundle promotion?
||No, you cannot.
|6||Is there any Registration Fee required for this promotion?
||Yes, you will need to pay RM30 Registration Fee to sign up for this promotion.
|7||Is there any device upfront payment required for this promotion?
||There is no upfront payment required for the FREE phone. If you would like to upgrade the device model you will need to pay RM100 or RM150.
|8||Is there any advance payment for the plan required for this promotion?
||Yes, you will need to pay advance payment (RM100 for BPR38A/RM160 for BPR38B inclusive 6% ST). However, the advance payment will be used to offset your following month’s bill from redONE.
|9||Will I be tied to a contract if I sign up for this promotion?
||Yes, this promotion is subject to a contract period of 12 months.
|10||Why do I need to sign a contract to enjoy this promotion?
||This is a subsidized device promotion by the government and the contract is to ensure that you will remain as a redONE customer for a minimum period of time
|11||I signed up for the BPR38 bundle plan. What happens when I exceed my monthly Data Bundle quota?
||Once you have exceeded your monthly allocated Data Bundle quota, the data connection will be slowed to a maximum of 64kbps, depending on your location and current network conditions.
|12||Can I port in my line from another operator to enjoy this offer?
|| Yes, you can. MNP from all operator can enjoy this offer.
|13||My MNP port-in request failed. How can I get back the advance payment paid?
||You will need to go back to the redONE Partner which registered the port-in line for the refund
|14||After I take up this promotion, am I allowed to upgrade my monthly data bundle?
||Monthly data bundle is not available. However, you can purchase the one time Data Top Up to increase the data speed once you have fully utilised your plan’s monthly data quota.
|15||What happens if I terminate my line within my contract period?
||You will need to pay an one off penalty of RM400 (for BPR38A) or RM300 (for BPR38B).
|16||What happens if I do not fully utilise my High Speed Data allocation?
||Your balance quota for the month will be forfeited.
|17||Does the unlimited voice calls for BPR38 bundle plan include calls to fixed lines e.g. 03 numbers?
||Yes. The unlimited voice calls include all domestic calls to mobile numbers and fixed line numbers in Malaysia. Calls to special numbers are excluded.
|18||Is the unlimited voice calls valid for calls made when I am roaming?
|| The unlimited voice calls is valid for domestic calls in Malaysia only.
|19||I purchased the redVIDEO, which data will be utilized first?
Below table is the data utilization priority:
|20||How can I check the stock availability in redONE Premier Shops? Will this information be available in your redONE website?
||No, the information is not available in the redONE website. Please walk in to the nearest redONE Branch and Partner Shop to check on stock availability.
|21||What is the warranty period of the devices?
||All devices come with the standard 1 year manufacturer warranty period.
|22||If my phone is faulty, where can I go to for repairs?
||For any after sales enquiries, customers must refer back to the manufacturer and visit an authorised Samsung, Nokia, Vivo, ZTE or Redmi Service Centre
|1||What is this FREE 10GB 4G LTE Data all about?
||redONE is giving FREE 10GB 4G LTE data to our Bantuan Prihatin Rakyat (BPR) active customers during the duration of the Jaringan Prihatin program duration.
|2||Who are eligible for this offer?
||Active redONE Postpaid BPR customers on selected plans are eligible for this offer.
|3||What are the eligible plans for this offer?
||Amazing28+, Amazing38/38+/38C, Amazing58, Data28 and SMART38. Existing customers can upgrade to Amazing28+, Amazing38C, Amazing58, Data28 plans to be eligible for this offer.
|4||When can I start redeeming the RM180 subsidy and FREE 10GB offer?
||The first redemption must be executed between 5 May 2021 - 30 September 2021. The balance monthly redemptions are available until 31 August 2022.
|5||How can I redeem the FREE 10GB offer?
||Customer need to dial *123# > select 6 Prihatin:10GB > select 2 REDEEM
|6||Is it a one-time or monthly redemption of the FREE 10GB offer?
||Postpaid customers need to make redemption once a month and FREE 10GB Internet will be auto provisioned until the last day of redemption month.
Customer make redemption on 11th May 2021 will enjoy FREE 10GB until 31st May 2021.
Customer make new redemption on 1st September 2021 will enjoy FREE 10GB until 30th September 2021.
|7||When can I use this FREE 10GB 4G LTE Data?
||You can use this FREE 10GB 4G LTE data 24 hours a day throughout the month. When the FREE 10GB 4G LTE data has been fully utilised, your subsequent data usage will be deducted from your bundled data plan. Similarly, usage of data outside of the time period given will also consume your bundled data plan, exceeding which, charges may apply.
|8||What can I use the FREE 10GB for?
||The data can be used for all data services including hotspot.
|9||Can I carry forward my unused FREE 10GB 4G LTE data?
||No. Unused FREE 10GB 4G LTE data will be forfeited at the end of the month.
|10||What should I know about the FREE 10GB?
||Free 10GB Internet quota will be utilized first prior to the utilization of your base Internet quota.
Any unused internet quota of the day will be forfeited and cannot be carried forward to the following day.
Upon fully utilised the Free 10GB Internet, the subsequent usage will be deducted as per normal behavior, which is either Mobile Internet or Basic Internet.
Thetering / hotspot is allowed for FREE 10GB Internet.
|1.1||What is the Jaringan Prihatin programme?||The Jaringan Prihatin programme is an initiative by the Government of Malaysia, in collaboration with the telecommunication Service Providers, whereby approximately RM2.0 billion has been allocated for the recipients of Bantuan Prihatin Rakyat (BPR), in the form of subsidised telco packages.|
|1.2||How will I benefit from the Jaringan Prihatin programme?||
If you are an eligible recipient of the programme, you will be able to subscribe to a data plan or device bundle package offered by the participating Service Providers, which are jointly subsidised by the Government and the participating Service Providers.
There are two types of subsidies offered by the Government in this programme;
Total subsidy allocation for eligible recipients are as follows.
|1.3||How do I check if I am eligible for Jaringan Prihatin?||
You are eligible for the Jaringan Prihatin programme if you have qualified for the Bantuan Prihatin Rakyat (BPR). You may get more information and check your eligibility on the BPR website: https://bpr.hasil.gov.my/.
In order to check eligibility, please follow the following steps:
|1.4||When can I join the Jaringan Prihatin programme?||Registration for the programme will be open from 5 May 2021 to 30 September 2021. You may register with your selected Service Providers. The entire programme will last from 5 May 2021 to 30 September 2022.|
|1.5||How long is the Jaringan Prihatin programme period?||The Jaringan Prihatin programme is a 12-month programme starting from the time you register. The last date for registration is 30 September 2021, while the entire programme runs from 5 May 2021 to 30 September 2022.|
|1.6||How can I join the Jaringan Prihatin programme?||
You may join the Jaringan Prihatin programme by signing up during the registration period at authorised stores/dealers or the online shop of participating Service Providers.
Please check with your selected Service Provider's website to see the list of data plans or device packages on offer, and for further information on registration and redemption of the subsidy.
|1.7||I am eligible for the Bantuan Prihatin programme but I missed the deadline to join the Jaringan Prihatin programme, can I still register?||No, you will not be able to register if you have missed the deadline of 31 August 2021, even if you are an eligible recipient of BPR.|
|1.8||If I encounter any issues and would like to appeal, how do I go about doing this?||
For eligibility-related queries or appeals, please visit the BPR website (https://bpr.hasil.gov.my) or contact the BPR hotline (1800-88-2747).
For any other matters related to your chosen service provider, you may contact your chosen service provider directly.
|1.9||How many times can I opt in for Jaringan Prihatin programme?||Each eligible MyKad is allowed to opt in for the Jaringan Prihatin programme only once during the registration period from 5 May 2021 to 30 September 2021. However, you are allowed to switch your registration to another service provider during the course of the programme, which lasts from 5 May 2021 to 30 September 2022.|
|1.10||When I register, what happens to my personal data?||All personal data provided for the Jaringan Prihatin programme belongs to the Government of Malaysia.|
|2.1||Who is eligible to participate in the Jaringan Prihatin programme?||All Malaysian citizens that are eligible for Bantuan Prihatin Rakyat (BPR) will be eligible to participate in the Jaringan Prihatin programme. The primary applicant of BPR of each household is eligible to participate in this programme.|
|2.2||Am I eligible for Jaringan Prihatin if I am single with no children?||Yes, as long as you are eligible for BPR, you are considered eligible for Jaringan Prihatin. If you are single with no children, you are entitled to the subsidy allocation where you are able to receive RM15 over 12 months for a monthly data plan, or RM180 for a device package subsidy.|
|2.3||Am I eligible for Jaringan Prihatin if I am single with no children?||Yes, as long as you are eligible for BPR, you are considered eligible for Jaringan Prihatin. If you are single with no children, you are entitled to the subsidy allocation where you are able to receive RM15 over 12 months for a monthly data plan, or RM180 for a device package subsidy.|
|2.4||Am I eligible for Jaringan Prihatin if I am married with no children?||Yes, as long as you are eligible for BPR, you are considered eligible for Jaringan Prihatin. If you are married with no children, you are entitled to the subsidy allocation of RM15 over 12 months for a monthly data plan, or RM180 for a device package subsidy.|
|2.5||Am I eligible for Jaringan Prihatin if I am married with children?||Yes, as long as you are eligible for BPR, you are considered eligible for Jaringan Prihatin. If you are married with no children, you are entitled to the subsidy allocation of RM15 over 12 months for a monthly data plan, or RM180 for a device package subsidy.|
|2.6||My children are over 18 years old but still live in my home, am I eligible to receive the RM300 device package subsidy?||No, you are only eligible to receive the RM300 device package subsidy if your children are below 18 years old.|
|2.7||I am a Malaysian citizen married to a foreign national with children. Am I eligible for Jaringan Prihatin?||If you are a Malaysian citizen who is eligible for BPR and married to a foreign national, you are eligible for Jaringan Prihatin. If you have children under the age of 18, you are entitled to the RM300 subsidy allocation, whereby you will receive RM15 per month over 12 months for a monthly data plan, or RM300 for a device package subsidy.|
|2.8||How do I know if my registration to be part of Bantuan Prihatin Rakyat is successful?||In order to know if your registration to be part of BPR is successful, please follow these steps:
Step 1: Using your internet browser, go to https://bpr.hasil.gov.my/
Step 2: Click “log masuk” on the top right of the webpage
Step 3: Enter your IC number and click “semak”
|2.9||Does Jaringan Prihatin apply for foreign subscribers?||No, the Jaringan Prihatin programme is only available to Malaysian citizens whom are eligible for BPR.|
|2.10||I am not eligible for this programme; am I able to appeal my eligibility status?||All recipients of BPR are eligible for the Jaringan Prihatin programme. If you have been deemed to be not eligible for the Jaringan Prihatin programme, please appeal for your BPR eligibility status first, via the BPR website (https://bpr.hasil.gov.my) or contact the BPR hotline (1800-88-2747).|
|2.11||I am eligible for the Jaringan Prihatin programme and I have 2 mobile numbers. Can I claim on both numbers?||Only one claim is allowed per National Registration Identification Card (“NRIC”) of eligible individuals. If you have two (2) mobile numbers, you may choose only one (1) mobile number that you will claim the subsidy on. In the event both numbers are registered under Jaringan Prihatin, redONE reserves the right to terminate the line and charge the subsidy to the bill.|
|2.12||How will Jaringan Prihatin subsidy recipients be paid?||The Jaringan Prihatin subsidy recipients will be paid through approved data plans or device packages of any Service Provider they have selected.
The exact redemption mechanism, for both prepaid and postpaid, will vary across participating Service Providers. Subsidy recipients should refer to their respective Service Providers’ websites for more information.
|2.13||Is a Jaringan Prihatin subsidy recipient allowed to claim the subsidy from different Service Providers during the 12-month program period?||Yes, an eligible recipient is allowed to claim the Jaringan Prihatin subsidy from up to four (4) different Service Providers over the 12 month programme period. Eligible subscribers can be only registered with one (1) Service Provider at any point in time during this period.
Please refer to the respective Service Providers’ websites for more information on redemption and switching.
|2.14||Can the eligible subscriber participate in Jaringan Prihatin with more than one (1) claim on a single National Registration Identity Card (“NRIC”)?||No. Each eligible customer is allowed only one claim per NRIC under the Jaringan Prihatin programme.|
|2.15||Can a subsidy recipient transfer the Jaringan Prihatin Subsidy to any other person(s)?||No. The Jaringan Prihatin subsidy is tied to the individual subscriber’s NRIC and therefore cannot be transferred to a third party.|
|2.16||Can a subsidy recipient withdraw the Jaringan Prihatin Subsidy as Cash?||No, subsidy recipients will not be able to withdraw the subsidy as cash.|
|3.1||If an Eligible Subscriber chooses the Jaringan Prihatin RM180 subsidy, is there any particular plan that they would need to subscribe to?|| If an Eligible Subscriber opts for the RM180 subsidy, they will either be able to redeem the RM180 as:
|3.2||If an Eligible Subscriber is married or single with children, and chooses the Jaringan Prihatin RM300 subsidy, is there any particular plan that they would need to subscribe to?||If an Eligible Subscriber chooses the RM300 subsidy, they will only be able to redeem the RM300 for a new device package (i.e. mobile device plus data plan).|
|3.3||If an Eligible Subscriber chooses the Jaringan Prihatin subsidy rebate of RM15 over the programme duration, is there any particular plans that they would need to subscribe to?||In general, the Eligible Subscriber is given the flexibility to apply the rebate on both new and existing, prepaid and postpaid plans offered under this programme. However, offers may vary subject to respective Service Providers.|
|3.4||How do Eligible Subscribers redeem the Jaringan Prihatin RM15 subsidy rebate, if they are already subscribed with a Service Provider?||An Eligible Subscriber will first be required to perform a one-time registration for the Jaringan Prihatin programme by going to their respective Service Provider's websites or customer front desks. In order to redeem the Jaringan Prihatin monthly subsidy, they may either;
|3.5||Can an Eligible Subscriber redeem more than one RM15 Jaringan Prihatin subsidy per calendar month?||No, an Eligible Subscriber cannot redeem Jaringan Prihatin subsidy more than once per month.|
|3.6||Can an Eligible Subscriber choose the timing in which the Jaringan Prihatin RM15 subsidy will be disbursed?||No, an Eligible Subscriber cannot choose the timing of disbursement for the subsidy. In general, the disbursement will take place within the same calendar month. The exact timing of disbursement, however, may differ between different Service Providers and between prepaid and postpaid plans.|
|3.7||Can an Eligible Subscriber request for the Jaringan Prihatin subsidy rebate of RM15 per month to be paid in advance for the year in settling the bill upfront or purchase for data plan?||No, the Jaringan Subsidy rebate of RM15 per month cannot be paid in advance for the year to settle a bill or purchase for data plan.|
|3.8||Will an Eligible Subscriber still get to enjoy the rebate if the line is barred or suspended during the rebate period?||In the event of your line being barred or suspended, the rebate will be forfeited. If you reactivate the line within the rebate period, you will continue to enjoy the rebate for the remaining period until the 12 months period ends. Any missed redemptions during the period in time where your line was barred or suspended will be forfeited.|
|3.9||Can the plan subsidy be pro-rated?||No, the subsidy cannot be pro-rated.|
|3.10||How do I register for the Jaringan Prihatin programme?||You can visit your specific Service Provider's website (URL) to register for the Jaringan Prihatin programme and select your choice of data plans or device package being offered.|
|3.11||I decided to get the RM15 per month data plan subsidy, how many redemptions do I get?||You will have twelve (12) RM15 per month subsidy, which you can redeem only once per calendar month. You have up to 30 September 2022 to redeem your entitlement of twelve (12) RM15 per month subsidy.|
|3.12||I am currently registered with Service Provider ‘A’ and would like to switch to another Service Provider. Will I still be entitled for Jaringan Prihatin?||You would need to first terminate your Jaringan Prihatin registration with Service Provider ‘A’. Once this is done, you can register with your new Service Provider to continue enjoying the Jaringan Prihatin programme.You are only allowed a maximum of 3 switches (i.e. Service Provider A (current package) > Service Provider B > Service Provider C > Service Provider D) over the course of the programme. However, this only applies to those that have opted for the monthly data plan subsidy, not the device package subsidy.|
|3.13||How many times do I need to register to the programme in order to enjoy the RM15 rebate?||You will only be required to register once for the Jaringan Prihatin programme. The registration period for this programme is open from 5 May 2021 to 30 September 2021.|
|3.14||I missed the deadline to register with the Jaringan Prihatin program by 30 September 2021, can I still register?||No, you will not be able to register if you missed the deadline of 30 September 2021.|
|3.15||I signed up for a device package before 5 May 2021 (start of Jaringan Prihatin programme). Can I utilise the RM180 device subsidy for that package?||No, the device subsidy of Jaringan Prihatin programme is only applicable for new device bundles offered by Service Providers as part of the Jaringan Prihatin Programme.|
|3.16||What can I use the monthly RM15 rebate for?||In general, you can use the monthly RM15 rebate to:
|3.17||I am an Eligible Subscriber and a postpaid customer. When will the rebate be reflected after my registration?||The rebate will be reflected on your next bill after you have registered and selected your plan.|
|3.18||I wanted to opt for a device subsidy with my Service Provider. However there is not enough stock; what should I do?||If your chosen Service Provider is unable to provide you with a device for a device subsidy, please check with your Service Provider on the availability of stock for redemption by 30 September 2021. Alternatively, you may opt to go to a different Service Provider.|
|4.1||Will an Eligible Subscriber still be entitled to Jaringan Prihatin RM15 rebate per month if they switch from one Service Provider to another?||Yes, an Eligible Subscriber will still be entitled to the Jaringan Prihatin RM15 rebate per month if they switch from one Service Provider to another. However, the Subscriber will first be required to terminate their service with their existing Service Provider. You are only allowed a maximum of 3 switches after your initial registration with your first Service Provider (for example: Service Provider A> Service Provider B >Service Provider C > Service Provider D) over the course of the programme.|
|4.2||Can an Eligible Subscriber switch to another Service Provider within 30 days from the registration date?||No, an Eligible Subscriber will not be able to switch to another Service Provider within 30 days from the registration date.|
|4.3||Can an Eligible Subscriber switch from Prepaid Service plan to Postpaid Service Plan?||Yes, as long as an Eligible Subscriber switches from Prepaid to post-paid plans that are part of the Jaringan Prihatin programme.|
|4.4||Can I switch to a different data plan within my Service Provider after signing up for an offer?||Yes, you may switch to a different data plan so long as it is part of the offers available to Jaringan Prihatin customers, and the data plan is entitled for the subsidy of RM15 per month.|
|4.5||Does an Eligible Subscriber who opts for another Service Provider need to re-register for the Jaringan Prihatin subsidy, or is it automatically detected that they are eligible Jaringan Prihatin Program subsidy recipients ?||An Eligible Subscriber will need to terminate the Jaringan Prihatin subsidy with their existing Service Provider first, before proceeding to re-register with their new Service Provider for the Jaringan Prihatin programme.|
|4.6||How many times am I able to switch Service Providers if I am an Eligible Subscriber?||You are able to switch up to three (3) Service Providers during the course of the twelve (12) months (i.e. Service Provider A > Service Provider B >Service Provider C > Service Provider D).|
|4.7||I have been enjoying monthly Prihatin rebate with my existing Service Provider. Can I terminate my Jaringan Prihatin programme from my existing Service Provider and continue the programme with another Service Provider?||You are allowed to terminate the line anytime. However, you can only redeem a maximum of once a month either with your existing Service Provider or another Service Provider. E.g. If you have received the subsidy (for postpaid) or redeem (for prepaid) before you terminate your line with your existing Service Provider, you will not be able to redeem another RM15 subsidy from other Service Providers in the same calendar month.|
|5.1||Do Eligible Subscribers need to request termination for their existing service account in order to get a new service plan from another Service Provider?||Yes, Eligible Subscribers will need to terminate service plans with their existing Service Providers before switching to a new Service Provider. Once Eligible Subscribers have terminated service plans with their Service Provider, they will be automatically deregistered from the Jaringan Prihatin programme until they re-register with a new Service Provider.|
|5.2||Can I enjoy the remaining months of the Jaringan Prihatin Subsidy, if I terminate my mobile number within the 12 months with an existing Service Provider, and switch to a new number from another Service Provider?||Yes, you may terminate your service with existing Service Provider and switch to a new Service Provider. You will still be able to enjoy the RM15 rebate if you have not exceeded twelve (12) redemptions over the duration of the programme, which lasts from 5 May 2021 to 30 September 2022.|
|5.3||Are Eligible Subscribers allowed to terminate their prepaid plans and re-register to a postpaid plan?||Yes, Eligible Subscribers are allowed to terminate their prepaid plans and re-register to a postpaid plan, so long as the plans are offered under the programme.|
|5.4||What will happen to the Jaringan Prihatin subsidy if Eligible Subscribers terminate the plan before their postpaid contract period ends?||Eligible Subscribers will not be able to receive the RM15 rebate unless they sign up to another plan, and have not exceeded twelve (12) redemptions over the duration of the programme, which lasts from 5 May 2021 to 30 September 2022.|
|5.5||I am a postpaid customer and currently enjoying RM15 per month rebate, will I still get the rebate after termination?||No, you will not receive RM15 rebate in your bill after termination of your service.|
|5.6||I have signed up for a device package with a 12-month contract, can I terminate my Jaringan Prihatin package with the Service Provider?||Yes, you may terminate the device package. However, termination penalties may apply if termination is done within the device package contract period. Termination clause varies across different service providers, and you should refer to your respective Service Providers’ websites or customer service for more information.|
BPR38 Terms & Conditions
|5 May 2021 - 31 August 2021|
Customers eligible for Bantuan Prihatin Rakyat
(Household with Kids)
Customers eligible for Bantuan Prihatin Rakyat
(Household without Kids and Individuals)
|First time registration (New and MNP port in)|
|Plan Name||Data Usage 25% or less||Data Usage 26% - 50%||Data Usage 51% - 75%||Data Usage 76% or more|
RM180 subsidy and FREE 10GB Terms & Conditions
|5 May 2021 - 31 August 2021|
|Target Customers||Existing and new redONE customers who are registered and eligible for the Bantuan Prihatin Rakyat|
|Eligible Plans||Amazing28+, Amazing38C, Amazing58, Data28, Smart38|
|Redemption Channel||Dial *123# > select 6 Prihatin:10GB > select 2 Redeem.|