FREE smartphone for only RM38 a month!

Get a FREE new smartphone with up to 70GB Data and Unlimited Calls with the redONE Smart postpaid plan.



Subscribe at redONE Branches, Premier Shops (PS), and Virtual Premier Shops (VPS) nationwide.

Make the smarter choice and signup today

Smart Plans (Smart68X and Smart38)

1. What is this promotion all about?

This is an exclusive device and postpaid plan bundle promotion. You can get a FREE Nokia 2.4 or add RM300 for a Nokia 5.3 when you subscribe to redONE Smart68X plan, or a FREE Nokia C2 when you subscribe to redONE Smart38 plan. 

2. How long is the promotion period?

This Smart68X promotion starts from 21 Sept 2020 until further notice, and the Smart38 promotion starts from 26 Oct 2020 until further notice.

3. Where can I sign up for this promotion?

You can sign up at any redONE Premier Shop, PNC Gold & redONE Branches.

4. Who is eligible to sign up for this promotion?

All new personal and MNP port in numbers (excluding M2M). 

5. I am an existing RP8 customer with 3 months contract remaining. Am I allowed to sign up for this phone bundle promotion?

No, you cannot. However, you can sign up for a new line or port in a number to enjoy this offer.

6. Is there any Registration Fee required for this promotion?

Yes, you will need to pay RM50 Registration Fee to sign up for the Smart68X plan, or RM30 Registration Fee for the Smart38 plan.

7. Is there any device upfront payment required for this promotion?

There is no upfront payment required for the device(s). The device is given to you for FREE when you subscribe to a redONE Smart68X or Smart38 Postpaid plan.

8. Is there any advance payment required for this promotion?

Yes, you will need to pay RM290 (for Smart68X) or RM130 (for Smart38) advance payment (including service tax). The advance payment paid will be used to offset your following month’s bill from redONE.

9. Will I be tied to a contract if I sign up for this promotion?

Yes, this promotion is subject to a contract period of 24 months.

10. Why do I need to sign a contract to enjoy this promotion?

This is a subsidised device and Postpaid plan bundle promotion from redONE and the contract is to ensure that you will remain as a redONE customer for a set period of time.

11. I signed up for this promotion. What happens when if I exceeded the bundled monthly data quota?

Once you have exceeded the monthly bundled data quota, your data connection will be throttled to a maximum of 64kbps, depending on your location and current network condition.

12. Can I port in my number from other telco operators to enjoy this offer?

Yes, you can. Smart68X and Smart38 Postpaid plans are available for all MNP port-in users.

13. My MNP port-in request failed. How can I get back the advance payment and deposit paid?

You will need to go back to the redONE Branch or Partner that registered the port-in line for the refund.

14. After I have signed up for this promotion, am I allowed to upgrade my monthly data quota?

No, you cannot upgrade your monthly data quota. However, you can purchase Data Top Up to enjoy the 4G LTE speed once you have fully utilised your plan’s monthly data quota.

15. What happens if I terminated my Postpaid line within the contract period?

You will incur the early termination penalty as per your signed contract. 

16. The plan comes bundled with redVIDEO, which data will be utilized first?

 Below table are the data utilization priority:

Utitlisation

Data Usage

Plan

Smart38

Smart68X

1st

COVID-19 FREE 1GB

COVID-19 FREE 1GB

2nd

redVIDEO 500MB/day @3Mbps

redVIDEO 1GB/day @3Mbps

3rd

Purchased redVIDEO Monthly Recurring or 1 time Add-on (4G LTE)

Purchased redVIDEO Monthly Recurring or 1 time Add-on (4G LTE)

4th

8GB bundled 4G LTE High Speed Data

20GB bundled 4G LTE High Speed Data

5th

Basic Internet @64kbps

Basic Internet @64kbps


17. How can I check the stock availability in the redONE Branch or Partner? Will this information be available in your redONE website?

No, the information is not available in the redONE website. Please walk in to the nearest redONE Branch or redONE Partner to check on stock availability.

18. What is the warranty period of the device(s)?

All device(s) comes with the standard 1-year manufacturer warranty period.

19. Do we get to choose the colour of the FREE Nokia phone?

Yes and the colours are subject to availability.

20. If my phone is faulty, where can I go to repair it?

For any after sales enquiry, customers must refer to the manufacturer and visit an authorised Support Centre. 


redCALL

1. What is redCALL? 

redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.

2. Do I need to activate/ subscribe redCALL?

No, the redCALL will be activated automatically once your SMART68X Postpaid plan is successfully ported-in. 

3. I don’t want the redCALL service. Can I terminate it?

No, you cannot terminate the redCALL service. It is bundled with the SMART68X and Smart38 Postpaid plan for you to enjoy unlimited calls to all networks in Malaysia.

4. Is there a Fair Usage Policy for the unlimited voice calls?

Yes, Fair Usage Policy of 100 hours per month is applicable.

5. What happens when I exceed the Fair Usage Policy for unlimited calls?

You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.


redVIDEO (Smart68X plan)

1. What is redVIDEO? 

redVIDEO is a Value-Added Service (VAS) that offers 10GB 4G LTE data to stream videos on popular video channels. 

2. Do I need to activate/ subscribe redVIDEO? 

No, the redVIDEO will be activated automatically once your SMART68X Postpaid plan is successfully ported-in.

3. I don’t want the redVIDEO service. Can I terminate it? 

No, you cannot terminate the redVIDEO service. It is bundled with the SMART68X Postpaid plan for you to enjoy streaming videos on popular channels in Malaysia.

4. I have utilised the 10GB redVIDEO monthly recurring quota. Can I subscribe redVIDEO again?

No, only 1 active subscription is allowed in a month. However, you can purchase the 1-time Add on.  For each successful purchase, RM10 will be charged to your bill

5. How do the customers check on their 10GB redVIDEO data balance?

Customers can check the usage via by dialing *123# or 1App.

6. When can I utilise the 10GB redVIDEO data quota?

You can use the 10GB redVIDEO data anytime. The 10GB redVIDEO data will expire at the end of the month. 

7. What is the speed of the 10GB data for redVIDEO streaming?

The speed of 10GB data quota for redVIDEO streaming is high speed 4G LTE data. You will need to use a 4G LTE compatible device to enjoy the 4G speed.


redVIDEO Daily 1GB (Smart68X) or Daily 500MB (Smart38)

1. What is redVIDEO Daily Data?

redVIDEO Daily Data is a Value-Added Service (VAS) that offers data per day to stream videos on popular video channels capped at 3Mbps speed. 

2. Do I need to activate/ subscribe redVIDEO Daily Data?

No, the redVIDEO Daily Data will be activated automatically once your SMART Postpaid plan is successfully ported-in.

3. I don’t want the redVIDEO Daily Data service. Can I terminate it?

No, you cannot terminate the redVIDEO Daily Data service. It is bundled with the Smart68X and Smart38 Postpaid plan for you to enjoy streaming videos on popular video channels in Malaysia.

4. I have utilised the redVIDEO Daily Data quota. Can I subscribe redVIDEO Daily Data again?

No, only 1 active redVIDEO Daily Data service is allowed in a month. However, you can purchase the high speed 1-time Add on.  For each successful purchase, RM10 will be charged to your bill.

5. How do the customers check on their redVIDEO Daily Data balance?

Customers can check the usage via by dialing *123# or 1App.

6. When can I utilise the redVIDEO Daily data quota?

You can use the redVIDEO Daily data anytime. The redVIDEO Daily data will expire at the end of the day at 11:59PM every day. 

7. What is the speed of the 1GB data for redVIDEO streaming?

The speed of your data quota for redVIDEO streaming is capped at 3Mbps.


redSOCIAL

1. What is redSOCIAL? 

redSOCIAL is a Value-Added Service (VAS) that offers 10GB 4G LTE data for access to four (4) popular social channels. The partners that you can stream using redSOCIAL are:-

    • Facebook

    • Instagram

    • WhatsApp

    • WeChat

2. Do I need to activate/ subscribe redSOCIAL?

No, the redSOCIAL will be activated automatically once your Smart68X or Smart38 Postpaid plan is successfully ported-in. Subscription charges for individual partners may apply, if any. 

3. I don’t want the redSOCIAL service. Can I terminate it?

No, you cannot terminate the redSOCIAL service. It is bundled with the Smart68X or Smart38 Postpaid plan for you to enjoy access to four (4) popular social channels in Malaysia.

4. I have utilised the 10GB redSOCIAL monthly recurring quota. Can I subscribe redSOCIAL again?

No, only 1 active subscription is allowed in a month. However, you can purchase the 1-time Add on.  For each successful purchase, RM10 will be charged to your bill.

5. How do the customers check on their 10GB redSOCIAL data balance?

Customers can check the usage via by dialing *123# or 1App.

6. When can I utilise the 10GB redSOCIAL data quota?

You can use the 10GB redSOCIAL data anytime. The 10GB redSOCIAL data will expire at the end of the month. 

7. What is the speed of the 10GB data for redSOCIAL streaming?

The speed of 10GB data quota for redSOCIAL streaming is high speed 4G LTE data. You will need to use a 4G LTE compatible device to enjoy the 4G speed. 

8. Does redSOCIAL consume my plan’s bundled data?

No. redSOCIAL provides you additional 10GB data to stream Facebook, Instagram, WhatsApp & WeChat. Standard data consumption may apply for any in-app purchase, third party apps and links out of redSOCIAL’s partners.

redONE Smart Plans (Smart68X and Smart38)

1. All prices displayed excludes Service Tax which will be imposed on you in your monthly bill.

2. This promotion for Smart68X is valid starting from 21 Sept 2020, and promotion for Smart38 is starting from 26 Oct 2020 until further notice.

3. This promotion is only applicable to all new and MNP port in (excluding M2M) customers only. 

4. The plan can be registered as a Master account /supplementary account (valid for port-in registration only).

5. Only lines successfully ported-in will receive the FREE Nokia Smartphone.

6. Monthly access fee for the Smart68X plan is only for the bundled 20GB high speed data, 10GB 4G LTE redVIDEO, 10GB 4G LTE redSOCIAL, redVIDEO Daily 1GB and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.

7.           Monthly access fee for the Smart38 plan is only for the bundled 8GB high speed data, 10GB 4G LTE redSOCIAL, redVIDEO Daily 500MB and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.

8. Unlimited voice calls to all networks in Malaysia is subject to our Fair Use Policy, which may be implemented if you exceed 100 hours a month. The complete Fair Use Policy can be found on https://www.redone.com.my/legal/fair_use_policy

9. The bundled data and calls are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.

10. Deposit is waived for the default credit limit. In the event the user requires a higher credit limit, then standard deposit is required as normal procedure.

11. RM290 advance payment (including service tax) is required for Smart68X plan, while RM160 advance payment (including service tax) is required for Smart38 plan.

12. The Smart Plan customer’s first bill will be prorated based on the customer's bundled high speed data usage. The prorated usage price are as below:


Plan Name

High Speed Data Usage 25% or less

High Speed Data Usage 26% - 50%

High Speed Data Usage 51% - 75%

High Speed Data Usage 76% or more

Smart38

RM7

RM14

RM21

RM28

Smart68X

RM12

RM24

RM36

RM48

13. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.

14. Basic Internet is the standard 64kbps speed.

15. Customer cannot change their plan during the 24-months contract period. Any change plan while contracted, the customer will be charged a penalty of RM500.

16. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.

17. This plan is not eligible for 30 days cooling-off period.

18.   redONE reserves the right to activate the device-blocking feature for non-payment of the monthly fees.


redCALL

1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.

2. The redCALL VAS is bundled with the Smart68X and Smart38 Postpaid plans and is not optional. RM10 per month will be charged to the bill.

3. Unlimited voice calls include:

      - All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators

      - All domestic calls to national fixed line numbers

4. Calls excluded from the unlimited voice calls include:

      - Calls to 1300 / 1700 / 1600 / 1MOCC numbers

      - Calls to special and premium numbers

      - Video calls

      - IDD calls

5. The redCALL VAS will be auto renewed on the 1st of every month.

6. In any event where the customer wants to change his/her subscribed plan from the Smart68X Pospaid plan to another plan, the subscription to redCALL will be automatically terminated unless the new plan is Amazing38 or Amazing58.

7. The unlimited calls to all networks in Malaysia shall NOT be:

      - Re-sold, rented or utilised in any other way except as an individual making calls to other network         users in Malaysia

      - Used for rerouting calls (connection with a device/software/application)

      - Used to setup switch devices which could keep a line open potentially for hours

      - Used for multiple simultaneous calling and conference calling

      - Used for call centre and telemarketing

      - Used for continuous calling for extended period of time, auto dialing and machine to machine         communication


redVIDEO

1. The redVIDEO recurring Value-Added Service (VAS) offers 10GB high speed video streaming to be used anytime of the day on 16 redVIDEO channels until the end of the month or until the redVIDEO data quota is fully utilised. Once the customer has fully utilised the 10GB data quota, he/she can purchase the 1 time Add-on redVIDEO VAS.

2. The redVIDEO VAS is bundled with the Smart68X Postpaid plan and is not optional. RM10 per month will be charged to the bill.

3. The 10GB 4G LTE data can only be used for streaming redVIDEO channels. Other data usage will be deducted from the available monthly allocated high speed data.

4. The redVIDEO VAS will expire at the end of the calendar month. Any unutilised redVIDEO data will not be carried forward to the following month.

5. redVIDEO can only be utilised domestically i.e. within Malaysia network only. Video streaming when overseas are subject to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE overseas partners.

6. The redVIDEO auto-recurring VAS will be auto renewed on the 1st of every month.

7. In any event where the customer wants to change his/her subscribed plan from Smart68X Postpaid plan to another plan, the subscription to redVIDEO will be automatically terminated.


redVIDEO Daily 1GB (Smart68X) or Daily 500MB (Smart38)

1. The redVIDEO daily offers daily data for video streaming (capped at 3Mbps speed) every day until the end of the month or until the redVIDEO 1GB daily data quota is fully utilised. Once the customers have fully utilised the 1GB quota, they can purchase the 1-time Add-on high speed redVIDEO VAS.

2. The redVIDEO daily data is bundled with the Smart68X and Smart38 Postpaid plan and is not optional.

3. The data can only be used for streaming redVIDEO channels. Other data usage will be deducted from the available bundled high speed data.

4. The redVIDEO daily data quota will expire at the end of the day. 

5. redVIDEO daily data can only be utilised domestically i.e. within Malaysia network only. Video streaming when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE overseas roaming partners.

6. The redVIDEO daily data will be auto renewed on the 1st of every month.

7. In any event where the customer wants to change his/her subscribed plan from Smart68X or Smart38 to another plan, the subscription to redVIDEO daily data will be automatically terminated.


redSOCIAL

1. The redSOCIAL monthly recurring offers 10GB (4G LTE) all day data usage to four (4) social chat channels (Facebook, Instagram, WhatsApp, WeChat) every day until the end of the month or until the redSOCIAL data quota is fully utilised. Once the customers have fully utilised the 10GB quota, they can purchase the 1-time Add-on high speed redSOCIAL VAS.

2. The redSOCIAL is bundled with the Smart68X Postpaid plan and is not optional. 

3. The 10GB data can only be used for streaming four (4) social channels (Facebook, Instagram, WhatsApp, WeChat) only. Other data usage will be deducted from the available bundled high speed data.

4. The redSOCIAL quota will expire at the end of the calendar month.

5. redSOCIAL can only be utilised domestically i.e. within Malaysia network only. Social chat usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE overseas roaming partners.

6. The redSOCIAL will be auto renewed on the 1st of every month.

7. In any event where the customer wants to change his/her subscribed plan from Smart68X or Smart38 to another plan, the subscription to redSOCIAL will be automatically terminated.