redONE IDD and ROAMING
COUNTRIES OPERATOR
Bangladesh Robi Axiata Limited/TM International (BD) Limited (Aktel)
Hong Kong SmarTone-Vodafone Mobile Communications Ltd.
Indonesia PT.XL Axiata, Tbk/PT Excelcomindo (Excelcom)
PT Natrindo Telepon Seluler (Lippo Telcom)
Cambodia Smart/Hello Axiata Company Limited/TMIC (Cambodia) Co. Ltd.
Sri Lanka Dialog Telekom PLC/MTN Networks (Private) Limited
Singapore M1 Limited/MobileOne Ltd.
Taiwan Chunghwa Telecom
Macau SmarTone Mobile Communications (Macau) Ltd.
Nepal Spice Nepal Private Limited
  • Prices displayed exclude Service Tax
  • A maximum usage amount of RM28 will be charged per day and thereafter, subscribers will enjoy unlimited Internet usage for the rest of the day (based on Malaysia time zone from 12:00am to 11:59pm).
  • Any usage below RM28 will be charged at pay-per-use data roaming rates.
  • Remember to select the correct operator specified above to enjoy the promotion. Any usage with other operators will be charged as pay-per-use, based on the data roaming charges of the country or region you are in.
  • Daily Data Roaming is not applicable for video streaming and VoIP services.
  • Fair usage and speed throttling policies are dependent on the local network operator.

International Roaming

Keep in touch with your family and friends at affordable prices while travelling abroad with your redONE Postpaid or Prepaid plan!


Select your country
Operator Name
CALLS
(RM/MIN)
TO LOCAL RM3.44
TO MALAYSIA RM7.08
RECEIVING RM3.96
SMS
(RM/SMS)
  TO LOCAL RM1.20
DATA RATE
(100KB)
  RM5.12

*All prices stated exclude Service Tax, applicable only for redONE Postpaid users.

Locate An Agent

Visit one of our appointed agents or partners in your region.

Check Coverage

Powered by Celcom Axiata, our redONE users get to enjoy the same widest and best network coverage throughout Malaysia.
  • What is International Roaming?
    International Roaming is a service where it allows you to use your mobile number to make and receive calls in countries or destinations while you are overseas.
  • What should I do if I want to be able to make calls, send SMS or browse internet when I’m travelling overseas?
    You will need to pre-activate your roaming services before you travel overseas.
  • How do I activate my International Roaming service?
    If you are a redONE customer for more than 6 months, you just need to call 1909 to speak to our Customer Care to activate your International Roaming service before you travel abroad.
    If you are a new redONE customer (less than 6 months), then you may be required to pay an additional RM300 deposit (refundable) to activate your International Roaming service. The additional deposit payment can be waived if you ported (MNP) your Postpaid number from another network, and you had been roaming previously.
  • What are the steps to make calls or send SMS while I’m roaming?
    Just follow the simple instruction below:

    <International Access Code><Country Code><Area Code/Mobile Network Code><Mobile/Fixed Line Number>
    Example:
    To make a call to a Malaysian mobile number (e.g. 011 1073 3663), dial +601110733663
  • How do I manually select a network operator from my mobile device?
    To manually select a network, please follow the steps below:

    iPhone Go to:
    • Settings
    • Carrier
    • Automatic [OFF]
    • Select the correct preferred network
    Android Go to:
    • Menu
    • Settings
    • Wireless and Networks
    • Mobile Networks
    • Network Operator
    • Select the correct preferred network
    BlackBerry Go to:
    • Options
    • Networks and Connections
    • Mobile Network
    • Click on Network Selection Mode and select MANUAL


      • Under the Manual Network Selection, there are 3 options:
      1. Prompt - under this option customer will be prompted to switch when the manually selected network is out of coverage
      2. Yes - this option will allow user to switch to available network (Auto) when manually selected network is out of coverage
      3. No - user will not be having network coverage when the manually selected network is out of coverage.
    Note: Steps may vary from one mobile phone to another
  • What are the charging rates for making calls, sending SMS or browsing the internet while roaming?
    The charges are based on the roaming country and operator you selected. For a full list of countries and their respective call charges, please check here.
  • Are there any Peak/Off-Peak hours to make any international call?
    No, the charging rates are standard depending on the country and operator you selected.
  • Will I be charged for answering calls while I’m roaming?
    Yes, you will be charged if you answer any calls while you are roaming. The charges will vary according to the country of originating calls.
  • Can I see the number of my caller on my mobile screen when I am roaming?
    Yes, you can.
  • Who do I call in case of emergency such as lost SIM, lost phone, etc?
    You are advised to contact our Customer Care at +603 8074 2888 to suspend your line in order to avoid any unauthorised usages.
  • Will I be charged if I call redONE Customer Care while roaming?
    Yes, you will be charged International Roaming service charges depending on the country and operator you selected.
  • Are these International Roaming rates applicable to supplementary line users?
    Yes, these rates are applicable to supplementary line users with activated International Roaming service.
  • Will I be notified of any changes in International Roaming rates?
    Changes in rates will be published in our website. Please check our website periodically to get the latest rates and promotions.
  • redONE reserves the right at its sole discretion to determine whether a subscriber is eligible for the international roaming service.
  • redONE and the operator of the visited foreign telecommunication services network shall not be liable for any loss or damage which the subscriber may sustain from or through the suspension/termination/interruption/loss of or inability to use the international roaming service due to any cause whatsoever.
  • The subscriber of the international roaming service shall be subjected to all terms and conditions of this Agreement and such other terms and conditions as redONE shall deem fit to be imposed from time to time.
  • For data services, the subscriber’s monthly access fees only covers domestic data usage and does not include data usage overseas. For roaming service usage, international roaming charges applies.
  • The subscriber may request for a higher Credit Limit and redONE may grant the same at its discretion subject to conditions as redONE shall deem fit to impose.
  • The subscriber shall bear and pay all surcharges, exclude Service Tax, value-added taxes, and any other charges, taxes, exchange rate difference (if any) or such other sum as may be stipulated from redONE from time to time, incurred in using the international roaming service.
  • redONE does not make any warranty or representation that the subscriber’s mobile equipment will be able to utilise the international roaming service. Any inability of the subscriber’s mobile equipment to utilise international roaming service shall not annul this agreement or absolve, diminish or affect the subscriber’s liability to observe and perform his/her obligations herein.
  • The subscriber shall promptly report to redONE and in any case within 24 hours, any lost or stolen SIM Card or mobile equipment. Until such report has been received by redONE, the subscriber shall be liable for all charges incurred.
  • For the purposes of these terms and conditions, any reference to international roaming service shall include international data roaming services.
  • This offer’s terms and conditions shall be read in addition to the terms and conditions practiced by redONE (“Principal Terms & Conditions”) accepted by the Customer and shall be supplemental to the Principal Terms & Conditions. The Principal Terms and Conditions shall continue to apply and bind the Customer for purposes of this promotion.
 

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CUSTOMER CARE

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redONE Careline: 1909*
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MCMC REQUIREMENTS

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Redress your complaints at the Consumer Forum
Malaysia (CFM) www.complaint.cfm.org.my